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Gravel Master Ltd Reviews

4.2 Rating 187 Reviews

79 %

of reviewers recommend Gravel Master Ltd

Company Reviews

About Gravel Master Ltd:

Welcome to Gravelmaster a leading supplier of decorative aggregates and landscaping products in the UK. We have extensive knowledge and experience supplying our customers in the commercial, public and private sectors. We pride ourselves in supplying our customers with a wide range of high quality products. In order to cater for our diverse customer base and their requirements we have adapted our packaged offering so our products are available in loose loads, bulk bags, palletised and even sample bags. The majority of our products are available in sample bags allowing our customers to have a taster of our products before they commit to making a purchase. We have recently introduced our Gravelmaster Calculator which gives customers confidence that when they are purchasing our products they are ordering the correct quantity they require. At Gravelmaster all our products are naturally quarried within the UK and Europe and are all of the highest quality as well as being competitively priced. To compliment our modern production and packaging facility we have a dedicated team of friendly aggregate specialists who are committed to ensuring all our customers receive a professional and reliable service. We offer a fast and efficient delivery service, delivering direct to your home from within 48 hours of you placing your order.

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Phone:

0330 058 5068

Location:

Unit 10, Hayfield Business Park, Doncaster, Doncaster
Auckley
DN9 3FL

Gravel Master Ltd 1 star review on 1st May 2021

Anonymous

Anonymous // 01/01/2019

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“Had no issues with company nor product.”

Posted 3 years ago

“brilliant service, soil very good quality and arrived in good time nicely packaged.”

Posted 3 years ago

“Fantastic service after as stated and driver was very helpful and kept to the rules around COVID Fabulous stones and great value for money”

Posted 3 years ago

“Even through these uncertain times my order was processed and my order was delivered at the time I was expecting it.No problems from placing order to being delivered on my drive .Well recommended”

Posted 3 years ago

“Arrived on time. Driver was very pleasant and helpful. It was a very hot day, so rewarded him with an ice bold can of Coke”

Posted 3 years ago

“Good customer service, great products easy to order, track and received well packaged”

Posted 3 years ago

“Fantastic service all round!”

Posted 3 years ago

“Great price, delivery,& product. Very happy”

Posted 3 years ago

“Great prices, product just as expected, delivery driver couldn’t have been more helpful 👍”

Posted 3 years ago

“I ordered two bags of Gary chips from this company and within 2 days I received them and the actually put them closer to to the property that I thought they would would I recommend this company yes I would fantastic could do enough for me thank you very much”

Posted 3 years ago

“Great service good products and good delivery”

Posted 3 years ago

“This was an absolute joke from start to finish. Absolutely shocking service. Delivered 4 days earlier than the date I paid extra for and had to refuse delivery. Didnt turn up on the day I paid for delivery for and I had a gardener waiting for the stone, and this is despite me ringing and being told they were 30 mins away, then the second time told me they hadn't even got the stone on the truck and delivery would have been between 2 and 4pm - when my gardener had another job. Customer service is disgraceful. You can almost see them rolling their eyes as you explain the problems to them. Staff members lied as I spoke to 2 different staff members within 10 minutes and both told me different stories. I also had problems after the delivery as I needed around 20kg of stone to finish off the garden but was told I would need to order another 850kg bag at £130. I would advise everyone to spend their hard earned money somewhere else and get better more reliable service than this company. Its a joke.”

Posted 3 years ago

“Given the option to choose the day of delivery for an 850Kg bag of slate chippings I opted for Friday 7th August, which would enable me to get the job done over the weekend before my other deliveries arrived from elsewhere the following week. It failed to arrive. At 5.30pm a telephone call to them resulted in a recorded message telling me they were closed for the weekend, contrary to their website indicating saturday/sunday opening hours. Being unable to accept delivery the following week I sent an email requesting cancellation and a full refund. I had not received any contact informing me of dispatch so am entitled to do so. A further telephone call to them Monday morning was frustrating, waiting 20 minutes for the call to be answered and then put on hold. I was eventually told cancellation would incur a £50 penalty, deductable from my refund of £130. As i had not been informed of dispatch there is no need to enforce a penalty. All she kept saying was... it has been dispatched and therefore incurs a penalty, but could offer no proof. She also told me all emails were automated and could find my email in their system but could offer no explanation as to why there was no confirmation of dispatch email from them. I used their tracking facility to find the consignment number and courier. The courier then informed me there was no such item with them, meaning my order had not been dispatched at all. The phone call to gravel master was fruitless and they refused to budge. In order to register a complaint I was told to email customer services, which I did. Two hours after sending my email of complaint on the morning of Monday 10th - which included me telling them I had no record of any dispatch - I finally received an email telling me my order had been dispatched. Do they really think I am that stupid? This complaint resulted in an email from them to say they were recalling the order and offering a full refund, but this didn't happen. While away from home on Wednesday 12th I received an email telling me the 850Kg bag of slate had been delivered. I returned home to find it blocking my drive and preventing access. Now I wait for them to remove it. Customer service is a joke. There are hundreds of bad reviews around the internet for this company, I wish I'd read them before ordering. This company has the same address as Aggregates R Us, the directors of which are the same ones listed for gravel master. I won't be using that company either. Update Friday 14th August: Yesterday I was put on hold for over an hour before someone could tell me they would come that day (Thursday 13th) and remove the bag of slate blocking my drive. That didn't happen either. Another phone call today with similar results: Friday 14th put on hold for over an hour before someone eventually offered yet another empty apology and said it would be removed today. Let's see.”

Posted 3 years ago

“Avoid this company!! Ordered 1 Ton bag over. Month ago, I have been given 2 delivery dates but my order has not arrived.. No communication, Poor customer service, After many emails and no reply and trying for weeks to call and speak to someone for an update I finally got through this morning and I am now told after 6 weeks they do not have stock and I will get a refund in 14 days !!”

Posted 3 years ago

“Perfect. Arrived on time.Brilliant service.would definitely recommend 👌”

Posted 3 years ago

“Really great service”

Posted 3 years ago

“Worst experience ever! They don't deliver what you have ordered and paid for. Impossible to contact them, as only automated emails and nobody answer phone calls. They gives delivery dates from the start which isn't true. When Day arrive, and you look at the tracking, it says further ahead. And this just go on and on. All in all nothing better than a scam company, which we now have reported to several instances.”

Posted 3 years ago

“Awful experience! Avoid Avoid Avoid!!! Ordered bulk bag of pebbles on 29th May and was given Friday 12th June as the earliest date of delivery. A little frustrating but accepted it was a difficult time and wasn’t in any real hurry and so proceeded anyway. Got an email immediately after saying the order and date were confirmed and so thought all was ok. Emailed the company as the 12th approached to check everything was ok (Phone lines were not being answered) as hadn’t had any further communication from them and no reply, the 12th came round and still couldn’t get hold of gravel master and so called the delivery company who confirmed they hadn’t received the items from gravel master to deliver. Finally managed to get hold of them on the 15th and they said it would be another few weeks before we received the item and so asked for it to be cancelled and a refund processed, received an email to confirm this and so thought my dealings with them were done... Tuesday 23rd June and a lorry turns up trying to deliver the pebbles! Had already placed a new order with a different company on the 15th that were delivered on the 17th and so we sent the driver away. Spent nearly 2 hours to try and get through to customer services to be told that the refund still hadn’t been processed and so I guess the order was never cancelled. I’m still awaiting the refund but would definitely not deal with this company ever again!”

Posted 3 years ago

“Awful company, been ripped off and LIED too. Fed up tried everything to contact them but its impossible. Happily still taking orders off poor unsuspecting customers shame on the lot of you”

Posted 3 years ago

“I placed an order on the 26th April 2020, so far all I have received are automated emails, empty promises and lies! If you are considering doing business with this company then hang onto your money like they’ve hung onto mine!”

Posted 3 years ago

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Gravel Master Ltd is rated 4.2 based on 187 reviews