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FCI London Reviews

4.8 Rating 79 Reviews

95 %

of reviewers recommend FCI London

Company Reviews

About FCI London:

FCI was established in 1985 and has grown from a 5000 sq ft showroom to one of the largest designer furniture and lifestyle houses in the UK.

We are an independently owned family business with deep roots in furniture design, manufacture and interiors.

We have one of the largest contemporary furniture showrooms in the UK, displaying the most exclusive quality pieces from the world’s most exclusive quality designers.

Visit Website

Phone:

02031469177

Email:

hello@fcilondon.co.uk

Location:

Rays House, North Circular Road, London,
Rays House, North Circular Road, London
London Borough of Ealing
NW10 7XP

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FCI London 5 star review on 19th May 2022

FCI London 5 star review on 9th May 2022

FCI London 5 star review on 5th April 2022

Trevor Greenhalgh

FCI London 5 star review on 6th February 2022

FCI London 5 star review on 15th July 2021

Daina Muceniece

FCI London 4 star review on 25th June 2021

Pascale Crangle

FCI London 5 star review on 23rd June 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality and range of the furniture available at FCI and the professionalism, expertise and friendliness of their staff throughout the process from initially choosing the item(s), fulfillment, delivery and installation are exceptional”

“Very happy with the service and efficiency of FCI! Goods arrived as expected and delivery excellent!”

“My husband and I spent 3 days looking at different furniture shops and evaluating our needs. Only FCI had absolutely what we wanted. They were helpful in the storeroom, mocking up different colours and shades of wood to give us an idea of what we would like best, and efficient in the delivery, bringing it forward by 3 days. The table is exactly what we wanted and we can't wait to be able to entertain family and friends in our own home again, to really enjoy it. I just wish I hadn't waited to long to upgrade from our previous round extending table, where the legs were in the way for every meal over and above a family of four.”

“Lovely products and very good and professional service.”

“We had great advice from Izhar. We had been drawn to a glass dining table and he suggested we place it on a large rug to display it to the best advantage. We spent a lot of time with him and he was very helpful. On the delivery day the team of 3 were over an hour putting the table together in the centre of our new rug! They were very professional and precise. Masks were worn by all of us for safety. Prices are high but we think we purchased high end goods and think they will last a long time! A good experience and we would recommend Izhar and FCI.”

“Amazing service from Sanjay and all the team at FCI, a special thank you to Faisal for his professionalism , patience and assistance !”

“Warm and professional”

“Your service was excellent. You were so helpful and so fair on pricing. I will miss Dinesh.”

“Purchased two sofas and a rug , and overall end to end service from Sales to Delivery was great in terms of advise , product knowledge and the care showed by the delivery guys. Highly recommend”

“Thank you FCI. We're thrilled with our new sofa bed - that doesn't look like a sofa bed! You made the process from purchase to delivery very easy ensuring that we were kept informed on progress. Top job.”

“had to wait a while as the items i ordered are being made to order and the pandemic would not have helped but the delivery was excellent and the men who put up the furniture were very good and explained how to extend the table. very happy.”

“Excellent choice of Italian furniture, a bit pricy, but nice quality”

“On the whole actually pretty good. You took a while to get my trust in the ordering process, but you delivered in the end well.”

“Very good service, friendly people, responsive and helpful. Very good follow up. Very competitive pricing Just had a little problem with the invoicing but they were very professional in correcting it.”

FCI London 4 star review on 25th June 2021

“We bought a Leolux Mayon sofa and chair. FCI had a lot of choice compared to other shops. Izhar kept us up to date throughout the process. unfortunately the delivery dates were somewhat delayed (could be Brexit?) but the delivery service and personnel were great.”

“Bought a lovely coffee table that becomes a dining table, excellent service, Stella took time to check the details and the table is high quality Italian, I am very pleased”

“Spend 8000.00 pounds And the sofa which I bought is faulty It’s been 8 to 9 Months. Is still not been repaired. It not been even a month. And I see the sofa is falling apart. I am sorry but I have spend A lot off funds with them in the past.”

“Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this. When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour). While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us. To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me. Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully). How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.”

“After having a bad experience with FCI, I wrote a truthful review they deserved. We purchased Fama Living furniture through FCI . The quality of Fama is not that great anymore. FCI customer service manager Sasha Lambert handled our complaints dismissively. I received a phone call from FCI requesting to take down the bad review against their promise to remedy the situation, so I did. A call, a visit - and I never heard from them again. Do not buy from them. If things go wrong, it is always your fault- as they will explain to you. They are good at these explanations.”

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FCI London is rated 4.8 based on 79 reviews