FCI London Reviews

Name: FCI London
Address: Rays House, North Circular Road, London, Rays House, North Circular Road, London, London Borough of Ealing
Rating: 4.76

4.8 Rating 79 Reviews

95 %

of reviewers recommend FCI London

Company Reviews

Info

About FCI London:

FCI was established in 1985 and has grown from a 5000 sq ft showroom to one of the largest designer furniture and lifestyle houses in the UK.

We are an independently owned family business with deep roots in furniture design, manufacture and interiors.

We have one of the largest contemporary furniture showrooms in the UK, displaying the most exclusive quality pieces from the world’s most exclusive quality designers.

Visit Website

Phone:

02031469177

Email:

hello@fcilondon.co.uk

Location:

Rays House, North Circular Road, London,
Rays House, North Circular Road, London
London Borough of Ealing
NW10 7XP

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FCI London 5 star review on 19th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this. When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour). While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us. To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me. Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully). How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.”

Helpful Report

“We came down from Manchester and met Karen at FCI to discuss buying an Ozzio Box Legno. The service we had from ordering, through manufacture to delivery was first class, the table is fantastic”

Helpful Report

“After having a bad experience with FCI, I wrote a truthful review they deserved. We purchased Fama Living furniture through FCI . The quality of Fama is not that great anymore. FCI customer service manager Sasha Lambert handled our complaints dismissively. I received a phone call from FCI requesting to take down the bad review against their promise to remedy the situation, so I did. A call, a visit - and I never heard from them again. Do not buy from them. If things go wrong, it is always your fault- as they will explain to you. They are good at these explanations.”

Helpful Report

“FCI, especially Ben, assisted from the selection, to the purchase and finally delivery superbly at every step. Would recommend them to anyone looking to purchase furniture. Ben spent a lot of time with us decided and helping us choose the right pieces for our house.”

Helpful Report

FCI London is rated 4.8 based on 79 reviews