Energian Reviews

Name: Energian
Rating: 4.89

4.9 Rating 174 Reviews

97 %

of reviewers recommend Energian

4.9

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Energian:

EcoFlow portable power stations, solar panels, Energian solar kits, Alpicool portable fridges. Enjoy your lifestyle anywhere!

Visit Website

Phone:

020 8064 0335

Email:

info@energian.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box containing my Ecoflow arrived open and the PV cable to power the unit via solar was missing. Still waiting for a replacement to arrive.”

Helpful Report

Dear customer, We apologise for the missing cable - this has been dispatched immediately once we were alerted of the issue and has been delivered to you on the following day. Thank you for your business.

“Friendly people but unit was sent to wrong address”

Helpful Report

“Left them a message in there drop down box to deliver to a shop 3 doors down if not in, but this was ignored and left outside £650 worth which I wasn't notified about by dpd but looked on there app an hour latter so I had to leave work to go and get it i lost 2.5hrs of pay, not happy at all”

Helpful Report

Dear Mr. Paulson, Thank you for your order. We are sorry for the inconvenience. There is no facility with DPD that allows us to provide instructions to DPD when the customer is not available to take delivery. DPD instead message the customer by text and email and offer options such as leave with neighour or redeliver. If you have not received the email or text it's likely they went into your spam folder. We will strengthen our checks and make sure that messages such as the one you left are picked up earlier.

Energian is rated 4.9 based on 174 reviews