Energian Reviews

Name: Energian
Rating: 4.90

4.9 Rating 212 Reviews

97 %

of reviewers recommend Energian

4.9

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Energian:

EcoFlow portable power stations, solar panels, Energian solar kits, Alpicool portable fridges. Enjoy your lifestyle anywhere!

Visit Website

Phone:

020 8064 0335

Email:

info@energian.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my ecoflow delta max on the 23rd Dec and was promised a 1-2 day delivery. I cut some slack as it was Christmas but it didn’t turn up until the 3rd of January. I was also promised a £100 Amazon voucher but as yet not received it. Buyer beware.”

Helpful Report

Dear Mr. Wallington, Thank you for your review and your order. I am sorry to hear that the delivery and service time did not meet your expecations. Your order was placed in the afternoon of 23rd December. Due to the size of the unit we ship it using a pallet delivery network. The delivery network was shut down from the afternoon of 23rd December and reopened on the 2nd of January and your order was delivered on the 3rd December. The gift card was also sent to you on 3rd December once the delivery was complete. Our normal shipping time is next working day and this will be maintained going forward. We will endeavour to serve you and our other customers in a speedy and transparent fashion going forward. Once again thank you for your business.

“Box containing my Ecoflow arrived open and the PV cable to power the unit via solar was missing. Still waiting for a replacement to arrive.”

Helpful Report

Dear customer, We apologise for the missing cable - this has been dispatched immediately once we were alerted of the issue and has been delivered to you on the following day. Thank you for your business.

“Friendly people but unit was sent to wrong address”

Helpful Report

“Left them a message in there drop down box to deliver to a shop 3 doors down if not in, but this was ignored and left outside £650 worth which I wasn't notified about by dpd but looked on there app an hour latter so I had to leave work to go and get it i lost 2.5hrs of pay, not happy at all”

Helpful Report

Dear Mr. Paulson, Thank you for your order. We are sorry for the inconvenience. There is no facility with DPD that allows us to provide instructions to DPD when the customer is not available to take delivery. DPD instead message the customer by text and email and offer options such as leave with neighour or redeliver. If you have not received the email or text it's likely they went into your spam folder. We will strengthen our checks and make sure that messages such as the one you left are picked up earlier.

Energian is rated 4.9 based on 212 reviews