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ELECTRICAL4LESS LTD Reviews

4.8 Rating 706 Reviews
95 %
of reviewers recommend ELECTRICAL4LESS LTD
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Phone:

020 3355 3569

Email:

sales@electrical4less.co.uk

Location:

9 Seagrave Road,
London
London Borough of Hammersmith and Fulham
SW6 1RP

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Beverley M Short
Verified Buyer
“Item wasnt a bad price put then had to pay £8.95 for postage. When i received the item it had obviously been opened previously by somebody else as the box was badly damaged and the item was out of its original packaging therefore didnt want to accept the goods. I asked to return the goods and for a refund I had to pay for posting back them Electrical4Less did refund me but took off the £8.95 for postage. So not a good investment and wouldnt use again.”
Helpful Report
Posted 2 months ago
Matt Holt
Verified Buyer
“Great products and do the trick”
Helpful Report
Posted 3 months ago
Thank you for your feedback, Matt — we’re glad to hear you’re happy with the products and that they did the trick. We’re a little surprised by the 3-star rating, as your comments sound fully positive. Ratings like this still count as negative and can affect small businesses like ours quite a lot. If there’s anything we can improve, please do give us more constructive feedback or details — we always listen to our customers and act quickly on suggestions. We’d really appreciate it if you could consider updating your review to reflect your positive experience. It makes a huge difference to us.
Posted 2 months ago
Graham Flukes
Verified Buyer
“Great selection of electrical equipment. Think th P&P is a little high”
Helpful Report
Posted 8 months ago
Dear Graham Thank you for your feedback and for your positive comments about our product range — we’re really pleased to hear that you found what you needed. We completely understand your concern regarding postage costs. However, we’d like to clarify that we don’t profit from delivery charges. The fee we charge simply reflects the cost from our courier, and in most cases, we actually subsidise part of it — especially when orders qualify for free delivery over £75 + VAT. We always aim to offer real value through low product prices with minimal markup and a low carriage-paid threshold. Unfortunately, it's not possible to provide all three — ultra-low prices, low free shipping threshold, and free/discounted shipping on every order. We believe we already offer a strong balance, and we’re committed to keeping costs fair across the board. Thank you again for your custom and support — we truly appreciate it. Kind regards, Electrical4Less
Posted 8 months ago
Kate Woods
Verified Buyer
“This was my first time ordering with Electrical4less and I must admit, my last two. I was assured the order would be next day delivery. I place my order on Friday afternoon and it didn’t arrive until Tuesday lunch time which was a problem as our electrician was staring a full rewire on Monday. When the order turned up on Tuesday, over half the value was missing. The customer service team were brilliant, they shipped delivery of the missing items for next day delivery (to arrive on Wednesday). However DPD failed to deliver on Wednesday and by this point my rewire was way behind schedule so I asked for a refund and bought the supplies from Screwfix - much quicker and more reliable.”
Helpful Report
Posted 10 months ago
Dear Kate, We’re so sorry for the inconvenience and frustration caused by the delays and missing items. We completely understand how disruptive this was, especially with a rewire scheduled. Although our team did their best to resolve things quickly, we regret that the situation caused you to lose confidence in us. Please accept our sincere apologies. Kind regards, Electrical4Less
Posted 8 months ago
Michael Docherty
Verified Buyer
“The product was exactly what I wanted, and was not available anywhere else. It was delivered very quickly, but the only trouble was the first delivery was the wrong item. After speaking to them, this was rectified immediately, and the correct item was received the following day.”
Helpful Report
Posted 1 year ago
Dear Michael, Thank you for your kind feedback — we're really pleased to hear the product was exactly what you needed, especially as it wasn’t available elsewhere. We’re very sorry about the initial mix-up with the delivery, but glad we could resolve it quickly and get the correct item to you the next day. We always aim to put things right as fast as possible when something goes wrong. Thanks again for your order and your understanding. Kind regards, Electrical4Less
Posted 8 months ago
James Scruby
Verified Buyer
“Perfectly happy with the online retailer and the product they supplied. But very unhappy with the courier they used and the instructions they gave their courier. The courier (DPD) made no attempt to deliver the item; then said he had tried to deliver but no one was in ( untrue, we are able to verify if drivers have been to the property);his photographic evidence of being here was a blank pic; then dropped the item at a store 2 miles away, apparently on the instructions of the retailer.”
Helpful Report
Posted 1 year ago
Dear James, Thank you for your kind comments about our service and the product — we’re really pleased to hear you were happy with us overall. We’re very sorry about the issues you experienced with the courier. It’s frustrating when delivery doesn’t go as expected, especially when you were clearly in and able to verify that no attempt was made. We’ve also seen similar issues with blank delivery photos and have raised this directly with DPD. Regarding the parcel being redirected to a collection point — that decision was made by DPD, not us. While couriers may occasionally do this to avoid failed delivery attempts, we agree it wasn’t appropriate in this case and we apologise for the inconvenience caused. Thank you again for your feedback, and we’re sorry the delivery process let you down. Kind regards, Electrical4Less
Posted 8 months ago
Anyhony Truslove
Verified Buyer
“Relatively easy to find products, ordering was straightforward but I was shocked at the cost of post and packing. My £1.50 item cost over £10 in total. I can’t believe that it cost that much for a small MCB. Many online merchants offer free P&P.”
Helpful Report
Posted 1 year ago
Dear Customer Thank you for your feedback — we’re glad to hear you found the ordering process easy and the product simple to locate. We understand your concern about the cost of postage, especially for a small, low-cost item. However, we’d like to clarify that we don’t inflate our product prices to cover delivery charges, as some sellers do. What you see is the true product price, and the delivery fee simply reflects what we’re charged by the courier — we don’t profit from it. While some websites advertise "free" delivery, the cost is often built into higher product prices. Unfortunately, with low-margin items like this, we’re unable to absorb those costs without increasing prices across the board. Thank you again for your order and for sharing your thoughts. Kind regards, Electrical4Less
Posted 8 months ago
Phill Parry
Verified Buyer
“Placed order and everything was fine . Then I received a phone call to say that there had been a mistake with the stock and the item was no longer available . They offered me an alternative which I took . I had paid for next day before midday delivery . At 10.30am the next day i received a text message to say that there had been an unexpected issue with the delivery and this takes around 24hrs to sort out …. As this was Fri I didn’t know if the item was coming Sat or Monday . The item arrived on Monday but no refund on the next day delivery just some free pozi 2 drill bits !!!”
Helpful Report
Posted 1 year ago
Dear Phill, Thank you for your feedback, and we’re really sorry for the inconvenience you experienced. There was indeed an error with the stock system, and we’re glad you accepted the alternative offered — but we completely understand your frustration with the delivery delay that followed. Unfortunately, the issue with the courier was unexpected and out of our control, and we appreciate how unclear the situation must have been, especially going into the weekend. Just to clarify for future customers — our next-day delivery service is not a premium-paid upgrade but rather our standard delivery option. That said, we understand that the delay still caused disruption, and the drill bits were offered as a gesture of goodwill for the inconvenience. We appreciate your understanding and thank you again for your order. Kind regards, Electrical4Less
Posted 8 months ago
Tim Duffy
Verified Buyer
“Service was good fast efficient, but the item was packed in a terrible way. It was a tiny switch that could have gone in a padded Jiffy bag instead it came in a big box wrapped in metres of cling film and bubble wrap totally environmentally poor. People care about waste so you can do better I think?”
Helpful Report
Posted 1 year ago
Daer Tim, Thank you for your feedback — we’re pleased to hear you were happy with the service and delivery speed. We completely understand your concern regarding the packaging. While it may have seemed excessive for a small item, we’ve learned from experience that parcels can be handled quite roughly by couriers. Our priority is to ensure items arrive safely and in one piece, which sometimes means using more protective packaging than might seem necessary. That said, we do take environmental concerns seriously and are always looking for ways to improve. Your point is a valid one, and we’ll continue to review our materials to strike a better balance between protection and sustainability. Thank you again for your order and for raising this — we appreciate it. Kind regards, Electrical4Less
Posted 8 months ago
Mick Edwards
Verified Buyer
“Good price for the books l bought, but the test and inspection book got bent over in the corner which is very annoying. Otherwise a good service.”
Helpful Report
Posted 1 year ago
Dear Mick, Thank you for your feedback — we're pleased to hear you were happy with the price and overall service. We're really sorry to hear that the Test & Inspection book arrived with a bent corner. We do our best to pack items securely, but occasionally items can get slightly damaged in transit, which we know is frustrating — especially with books. We appreciate you bringing this to our attention and will continue working on improving our packaging for better protection. Kind regards, Electrical4Less
Posted 8 months ago
Adrian Cresswell
Verified Buyer
“The goods came with no instructions but luckily easily figured out”
Helpful Report
Posted 1 year ago
Dear Adrian, Thank you for your feedback — we're glad to hear the item was easy enough to figure out, even without instructions. That said, we understand it would have been helpful to include guidance, and we’ll pass this on to the supplier for future improvement. If you ever need any support with a product, our team is always here to help. Thanks again for your order. Kind regards, Electrical4Less
Posted 8 months ago
Anonymous
Verified Buyer
“I use an iPad for work, I found the site very hard to use from my device. Pages would not load and took me 4 attempts to order. I did not receive my order "next working day" as stated. However prices are good.”
Helpful Report
Posted 2 years ago
Dear Customer, Thank you for your honest feedback — and we're sorry to hear you had a difficult time ordering from your iPad. We’ll look into this further to see if there’s anything on our end that can be improved for mobile and tablet users. Regarding the delivery, we understand the frustration. The “next working day” service is handled by DPD and is described by them as an attempted next-day delivery, not a guaranteed one. While delays are rare, they can happen, and we apologise for any inconvenience this may have caused. We do appreciate your positive note on our pricing and thank you again for your order. Kind regards, Electrical4Less
Posted 8 months ago
Kenneth Croxton
Verified Buyer
“The products arrived on time but I’ve found postage a little high at £35 per order.”
Helpful Report
Posted 2 years ago
Dear Kenneth, Thank you for your feedback — we’re glad to hear your order arrived on time. Regarding the postage cost, we completely understand your concern. However, the delivery charge simply reflects our actual cost from the courier — we don’t add any markup to it. This is clearly shown at checkout so customers are aware before placing an order. We appreciate your understanding and thank you again for your custom. Kind regards, Electrical4Less
Posted 8 months ago
Henry Black
Verified Buyer
“I ordered 12 x 75mm long electrical socket screws which arrived in a few days. What I was not expecting was the excessive postage costs which were not apparent when I hit the payment button. The cost of p & p was twice the cost of the screws - over £8”
Helpful Report
Posted 2 years ago
Dear Henry, Thank you for your order and for sharing your feedback. We’re glad the screws arrived quickly, but we’re sorry to hear you were surprised by the postage cost. Just to clarify for future reference — the delivery charge is always shown clearly at checkout before payment is confirmed. We simply pass on our courier’s cost and don’t add any extra to it. We’re always happy to cancel an order if needed — all it takes is a quick email, call, or message and we’ll take care of it straight away. Thanks again for your order. Kind regards, Electrical4Less
Posted 8 months ago
Ian Carey
Verified Buyer
“Would definitely use them again.in The only problem was they sent B curve not C as ordered. I emailed them but no reply, I understand errors do happen.”
Helpful Report
Posted 2 years ago
Hi Ian I am sorry for the mistake and my late response. We closed for Christmas on the 23rd so emails and calls have not been monitored. We re-open tomorrow (03.01.23). I've gone gone through the emails now and I am sorry but I could not find your message - do please emails us again with the details if you still need a replacement - sales@electrical4less.co.uk Once again, apologies for our mistake Kind Regards Electrical4Less Ltd
Posted 2 years ago
David Ashcroft
Verified Buyer
“No problem with ordering but have been let down with the delivery. I paid £8.50 for next working day and have still not received the order. EVRI attempted to deliver last week but I was not home at the time. They said it would be delivered next working day but it still hasn't arrived”
Helpful Report
Posted 3 years ago
Dear David, Thank you for your feedback, and we're very sorry to hear about the delivery issues. While we're pleased there were no problems with the ordering process, we completely understand your frustration with the delay. EVRI attempted delivery as scheduled, but unfortunately, when no one was available to receive it, things didn’t progress as they should have. We agree this isn’t acceptable and have already raised the matter with the courier. We apologise for the inconvenience and are doing everything we can to ensure your order reaches you as soon as possible. If there's anything further we can assist with, please don’t hesitate to get in touch. Kind regards, Electrical4Less
Posted 8 months ago
Anonymous
Verified Buyer
“I received the switch I had ordered which proved to be correct. The returns arrangements were not ideal. Forbes and Lomax who supplied the item demand 20% costs for return of the item - this seems completely unreasonable.”
Helpful Report
Posted 3 years ago
Dear Customer, Thank you for your feedback — we're glad to hear the switch you received was correct. We understand your concern regarding the return policy. The 20% restocking fee is set by the supplier, Forbes & Lomax, and unfortunately is outside of our control. While we agree it may feel high, it's a condition imposed by the manufacturer for returned goods. We always aim to make returns as fair and straightforward as possible, and we appreciate you taking the time to share your experience. Kind regards, Electrical4Less
Posted 8 months ago
ELECTRICAL4LESS LTD is rated 4.8 based on 706 reviews
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