DML Reviews

Name: DML
Address: Denim Merchants (UK) Ltd, Boatshed 5.02, 24 Exchange Quay, Salford, Manchester
Rating: 4.81

4.8 Rating 402 Reviews

96 %

of reviewers recommend DML

4.8

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DML:

We've quickly established ourselves as one of the leading names in contemporary trend-lead men's denim. At DML we pride ourselves on providing signature fits, fabrications and confidence to the consumer. We've cemented ourselves as industry leaders in developing ecological manufacturing processes as well as embracing new production technologies that make our denim a cut above the competition.

Visit Website

Phone:

01618646035

Email:

customerservice@dmljeans.co.uk

Write Your review

Tell us how DML made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product quality is always high and the fit good. The order process is easy and speedy delivery. The overall experience is very good. I use the company a lot. I currently have 8 pairs of DMLjeans”

Helpful Report

Thanks so much for your awesome review, Iain! We’re really happy to hear that you’re loving the quality and fit of our jeans. It’s great to know the ordering process and delivery have been smooth for you too. We truly appreciate your support — 8 pairs of DML jeans is impressive! We can’t wait to keep providing you with more pairs in the future. All the best, Gareth Customer Service Team DML JEANS

“Brilliant clothing all round, very happy!”

Helpful Report

Thank you so much for your kind words, we're delighted to hear that you're happy with our clothing. We can't wait to have you shop with us again soon! Cheers, Gareth Customer Service Team DML JEANS

“This is the third purchase of DML jeans for my husband and he is really pleased with the quality and the style and fit. The ordering and delivery processes were simple and timely.”

Helpful Report

Thank you so much for your review Nichola. We're thrilled to hear that your husband is pleased with the quality and fit of our jeans. It's great to know that the ordering and delivery processes were smooth for you as well as we pride ourselves on a good service. We appreciate your continued support and look forward to serving you again soon! Have a great day! Gareth Customer Service Team DML JEANS

“Great jeans, good quality, colour,style & fit !!”

Helpful Report

Thank you so much for the fantastic review! its great to hear that you love our products. We hope to see you back soon! Best, Gareth Customer Service Team DML JEANS

“Great customer service - already looking forward to ordering another pair!”

Helpful Report

Thank you so much for your fantastic review, Andy! We’re delighted to hear that you experienced great customer service and are excited about ordering again. Your support means a lot to us! Looking forward to seeing you back soon. Best, Gareth Customer Service Team DML JEANS

“Love this brand, everything fits perfectly and is of high quality, highly recommend this brand to anyone.”

Helpful Report

Thank you so much for the great review, Paul! We're delighted to hear that you're enjoying our products and that everything fits perfectly for you. Your recommendation means a lot to our team. If you ever have any questions or need assistance, feel free to reach out. Looking forward to having you back soon! Gareth Customer Service Team DML JEANS

“I love DML jeans. For me they are the perfect balance of style, comfort and price.”

Helpful Report

Hi Jeremy, Thank you for the wonderful review! We're thrilled to hear that you find our DML jeans to be the perfect balance of style, comfort, and price. Your satisfaction truly means a lot to us! If you ever need assistance or have any questions, just reach out. Have a great day! Gareth Customer Service Team

“Great customer service and rapid delivery”

Helpful Report

Hi Tejas, Thank you for the fantastic review! We're thrilled to hear that you experienced great customer service and rapid delivery. It’s always our goal to provide a smooth and efficient shopping experience, and your feedback reassures us that we’re on the right track. If you need anything else, just let us know! Best, Gareth Customer Service Team

“I purchased a pair of Dakota jeans which I was happy with the style and fit. Unfortunately the label was already coming off after one wash. As a result of my review I was contacted by DML(Gareth) who offered a replacement pair. I was not expecting this and is very much appreciated.”

Helpful Report

I’m really sorry to hear that you received a faulty item. We take a lot of pride in our quality, and in my 14 years with the brand, this is the first time we’ve encountered an issue with our leather back patches—so I truly appreciate you bringing it to our attention, this will be reviewed by our technical team and fed back to our factories. I’ve arranged for a replacement pair of jeans to be sent out to you today, and you’re more than welcome to keep the pair you already have. We always strive to offer great quality and service, and I hope this quick resolution reflects that. Thank you for your patience and understanding, and please don’t hesitate to reach out if you need anything else. Customer Service Team DML JEANS

“2nd purchase of own brand denim products from DML. I'm amazed by the value and quality.”

Helpful Report

Hi Peter, Thank you for your amazing review! We’re so glad to hear that this is your second purchase and that you're impressed with the value and quality of our denim products. Your support truly motivates us to keep delivering the best! Enjoy your day! Gareth Customer Service Team

“My husband was very pleased with his chinos. The order was processed very quickly. I was very impressed”

Helpful Report

Hi Brigid, Thank you for your stellar review! We’re thrilled to hear that your husband is pleased with his chinos and that the order processing exceeded your expectations. Your kind words truly inspire us to keep up the great work! Have a fantastic day! Gareth Customer Service Team

“Always a pleasure to deal with, good quality and service.”

Helpful Report

Hi there, Thank you for your wonderful review! We're delighted to hear that you consistently find pleasure in dealing with us, and we truly appreciate your recognition of our quality and service. Your support means everything to us! Wishing you a great day ahead! Gareth Customer Service Team

“Good quality and good price 100x100 recommend”

Helpful Report

Hi Xavier Thank you so much for your fantastic review! We're thrilled to hear that you find our products to be of good quality and a great price. Your recommendation means the world to us! Have a wonderful day! Gareth Customer Service Team

“Poor quality starts falling apart after a few washes (cold wash)”

Helpful Report

Dear Saul, Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues with your recent order. As one of our valued customers, having placed seven orders with us, it’s particularly disappointing to learn that this latest one didn’t meet our usual standards of quality. I do wish you had reached out to us directly before leaving an online review, as this would have given us the opportunity to resolve the matter for you promptly. As a small family business, we’re deeply committed to providing excellent service, high-quality products, and a personal experience for every customer. When we fall short, we always do our best to make things right. Could you please send us photos of the two styles you mentioned, highlighting the areas of concern? This will help us better understand what went wrong and allow us to address the issue. Of course, we’d also be happy to arrange replacements for these items so you’re not left at a loss. We appreciate your understanding and look forward to hearing back from you soon. Best regards, Gareth Customer Service Team

“Used DML five times, good fit, good quality, will use again”

Helpful Report

Hi Mark, Thank you for your kind words! We're thrilled to hear that you've had a great experience with DML and that our products exceeded your expectations in fit and quality. We appreciate your loyalty and can’t wait to serve you again. Have a fantastic day ahead! Gareth Customer Service Team

“Great quality but the size is bigger than the previous pair I bought in store. I am now going to have to return them and reorder a smaller size. I think the sizes should be consistent but clearly they are not.”

Helpful Report

Hi Patrick, Thank you for your feedback. I’m glad to hear you appreciated the quality of your purchase, but I’m sorry to learn that the sizing was not as expected. We strive for consistency, so I understand how frustrating it can be when items differ in size. I believe that one of our colleagues has been in touch with you on e-mail to discuss the issue and to rectify this for you. If you have any further concerns or need assistance with your return, please don’t hesitate to reach out. Wishing you a great day! Thanks, Monika

“Great product, fast delivery I can’t fault it they fit spot on and the length is difficult to find as I’m 6 foot 2” and usually go into 3/4 trousers when I sit down but these are perfect. I have purchased 5 pairs this year and all are just as good, keep up the good work you have definitely got a great product and reasonable price. Kind Regards Tony Edwards”

Helpful Report

Hi Tony, Thank you for your wonderful review! We're thrilled to hear that our products have been a perfect fit for you, especially with your height. It’s fantastic that you’ve found multiple pairs to your liking, and we truly appreciate your loyalty. Your kind words motivate us to keep doing our best. If you need anything else, feel free to reach out! Best, Gareth Customer Service Team DML JEANS

“Excellent service, product as described, delivered on time. I will buy again.”

Helpful Report

“A sure sign of a good company is the customer service and DML excel. Not only are their products well made and competitively priced, but they back up what they do with a first class service. Before and after a sale. I have no hesitation in recommending DML to all my friends and will be adding more DML products to my wardrobe shortly.”

Helpful Report

Hello Peter Thank you so much for the feedback we are really pleased that we were able to assist you with your order purchasing and that you loved the products when they arrived. We will pass on your feedback to the rest of the team. Thanks again and have a great day! Customer Service Team DML JEANS

“I bought a pair of cargo shorts, excellent quality.”

Helpful Report

Thank you for your positive feedback on our products we hope to welcome you back again soon. Have a great day! Customer Service Team DML JEANS

DML is rated 4.8 based on 402 reviews