“I absolutely love every style that comes out of Brodie. That said, and I know Cashmere pills, but these sweaters tend to pill and look worn way faster than other Cashmere that I own.”
“Whilst I do love Brodie products, I will only buy from retailers in future as I've ordered a few times from them directly online and I have had very poor delivery and customer service experience from them, orders taking 3-4 weeks to be delivered within the UK is not acceptable.”
Hello Kathryn,
Thank you for your feedback. I am very sorry to hear about the size issue you have had with your Brodie garment.
We do provide free returns either by contacting us through the form on our website or emailing hello@brodiecashmere.com and we will send a prepaid returns label through.
Please do not hesitate to contact us if there is anything we can help with.
Thank you,
Emilia
Customer Service Advisor
“The sweater was just OK. It ran very small, the colors were much brighter than in the photos and when I tried to exchange it the shipping costs made it so unreasonable that I had to sell the sweater at a significant loss through a second hand online site. I wouldn’t order again.”
