“Love the sweaters, colors, quality of cashmere, styles, etc but not the sizing. There doesn’t seem to be a consistency. Some are too big in small, some short and too small. Same with extra small some perfect, some too small”
Hello Lorraine,
Thank you so much for your lovely review. We truly value our customer feedback so this is great to hear!
Thank you,
Brodie Customer Service Team
Hello,
Thank you so much for your lovely review. We are very happy to hear that you love our designs and that your collection is growing!
Thank you,
Brodie Customer Service Team
Hello Kim,
Thank you so much for your lovely review. We are so happy to hear that you love your new Brodie Tee! We really value our customer feedback so this is greatly appreciated.
Thank you,
Brodie Customer Service Team
“I bought the lightening bolt cashmere mask which I love. However, the ear piece is made from elastic which is completely stretched out and was pieces together so you need to slide it under the mask so as to avoid seeing it. I’m disappointed they didn’t use another fabric for the ear pieces.”
Hello,
Thank you for your review. I am sorry to hear that you were disappointed with the fabric on the ear piece. If you ever need help with your order please email us at hello@brodiecashmere.com where we will be more than happy to help.
Thank you,
Brodie Customer Service Team
Hello Nicky,
Thank you so much for your lovely review. We are very happy to hear that you love our sweaters!
You will be please to know that we have recently launched our new SS22 collection so there are lots of lovely new styles and colours to shop!
Thank you,
Brodie Customer Service Team
Hello Janet,
Thank you for your lovely review. We are so happy to hear that you are pleased with your cashmere hoodie and our gorgeous custom colours!
We hope to see you shopping with us again in the near future and adding to your collection!
Thank you,
Brodie Customer Service Team
“Disappointed. Just ok. The pink colour of these leggings is underwhelming. I was actually trying to order these in black but somehow the system switched to the pink. They're a bit too sheer and the stripes are muted, not bright/neon as the black version. Not sure I'd invest in more cashmere from here.”
Hello Lisa,
Thank you for your feedback. I am very sorry to hear that you are disappointed with your Brodie cashmere purchase.
All of our dyes are custom-made in Europe and are ISO accredited. This means they have a longer-lasting performance and are kind to your skin.
Please do not hesitate to contact us at hello@brodiecashmere.com should you like any help with future purchases.
Thank you,
Brodie Customer Care Team
Hello,
Thank you so much for your lovely review. We are so happy to hear that you love the brand! We really appreciate your positive feedback!
Thank you,
Brodie Customer Service Team
Hello Kathryn,
Thank you for your feedback. I am very sorry to hear about the size issue you have had with your Brodie garment.
We do provide free returns either by contacting us through the form on our website or emailing hello@brodiecashmere.com and we will send a prepaid returns label through.
Please do not hesitate to contact us if there is anything we can help with.
Thank you,
Emilia
Customer Service Advisor
Hello Morgan,
Thank you for your feedback. I am very sorry to hear that you are not happy with your Brodie garment.
We only source the highest quality cashmere fibres that are 42mm in length which means they can come to the surface with wear but will settle down the more it's washed.
We manufacture in bulk, so if there was to be a colour fastness issue, we would experience it across our collection.
Please feel free to contact us at hello@brodiecashmere.com if you have any further queries about your order where we'd be happy to help.
Thank you,
Emilia
Customer Service Advisor
Hello,
Thank you so much for your positive review- we really value our customer feedback. We are happy to hear that you love our cashmere!
Thank you,
Brodie Customer Service Team
