Hello Lewis
I'm sorry that you have had issues with your order and hope that you were pleased with the solution we proposed.
As you yourself established we shipped to your neihbours house as it was the address provided on the order.
Your order shipped in two days as it was placed on a Saturday and so was shipped on the Monday, if it was placed on a weekday before 3pm it would have shipped the same day as normal.
If you need anything else please let us know.
Paul
Big Orbit
