AYM Studio Reviews

Name: AYM Studio
Address: 53 Gildredge Road, Eastbourne, East Sussex
Rating: 4.51

4.5 Rating 2,073 Reviews

88 %

of reviewers recommend AYM Studio

4.5

Based on 2,073 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About AYM Studio:

AYM Studio designs and hand makes women's clothing in the UK. We are a slow fashion brand who are committed to finding harmony between supply and demand within an industry that so often over-produces clothing. Our collection includes party dresses, bodycon dresses, loungewear and everyday essentials. We are dedicated to quality clothing that will form part of your forever wardrobe. Our everyday essentials are timeless pieces that will stand the test of time and become wardrobe staples for you. Our double layered fabric technique used in the majority of our party dresses, creates a fit similar to shapewear. We are focused on creating clothing that provides function as well as form; with a range of built in shorts and bra solutions along with our shapewear dressses. We are incredibly grateful for the continued support. You are helping to contribute towards the slow fashion movement.

Visit Website

Write Your review

Tell us how AYM Studio made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AYM Studio 5 star review on 22nd December 2025

557

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“They have asked me to review the product already and I have done so, but by way of update, I can’t comment on one of the items as they are saying they have sent it but I didn’t receive it. Very, very slow to respond, I haven’t at any point received an apology for the fact the item was missing, just told to wait a further 3-5 working days. I informed AYM I will be reporting them to Trading Standards and they didn’t bother to reply to that either. From my experience so far it seems to be a scam. Ordered two items, the one that came didn’t meet my expectations in terms of quality (just nothing special about it, not worth the price) and I am facing ongoing difficulties with them regarding the other item I didn’t receive.”

Helpful Report

Posted 8 months ago

Hello there, We’re truly sorry for the experience you’ve had and for the delay in resolving the issue with your missing item. We completely understand how frustrating and disappointing this must have been, and we sincerely apologise for the inconvenience caused. We have been experiencing a high volume of customer queries, which has unfortunately led to slower response times than usual. That said, this does not excuse the lack of communication and the fact you didn’t feel acknowledged or supported, we’re genuinely sorry for that. I’ve looked into your order and can see that our customer care team opened an investigation with our warehouse to determine what happened with the missing item. These investigations typically take 3–5 working days, as part of our standard process to fully understand the situation before taking next steps. We understand that waiting during this time can be frustrating, and we’re sorry this wasn’t better communicated to you from the outset. Following the investigation, I can confirm that a full refund was issued to you. We’re really sorry that this experience, it’s absolutely not the standard we aim to provide. We appreciate your feedback as it helps us to improve. If you would like to discuss this further or if there’s anything else we can help with, please don’t hesitate to reach out to us directly at info@aym-studio.com. Kind regards, The team at AYM x

Posted 6 months ago

“I am very satisfied with my Aym experience. The large selection of clothing and sizes is outstanding, there is something for everyone. Both the order and the delivery went smoothly and without any delays. The quality of the products is outstanding. The fabric is very comfortable and the clothes have the ideal fit. I am so satisfied that I immediately finalised another order.”

Helpful Report

Posted 8 months ago

“The quality of the dress I ordered is unreal. It comfortable, beautiful, high-quality and actually true to size. I have my eyes on another style. The only feedback or request I have is that i wish the colour choices were more high-end: navy, wine red, cream, taupe, - some of the colour options look a little cheap.”

Helpful Report

Posted 8 months ago

“Shipping was pretty fast, quality was FABULOUS, prices are fair!”

Helpful Report

Posted 8 months ago

“Dress was faulty. Returns portal not working. Company will not respond to my emails. Please can you respond ?????”

Helpful Report

Posted 8 months ago

Hello Joana, We’re truly sorry for the experience you’ve had, and we completely understand how frustrating this must b to receive a faulty item—that’s absolutely not the experience we want for our customers, and we sincerely apologise for the disappointment this has caused. We have strict quality control procedures in place, so it’s deeply concerning to hear that something slipped through, and we will be investigating this internally. We’ve looked into our customer care system and haven’t been able to find any messages under your email address, we are so sorry about about this. Please do reach out to us at info@aym-studio.com with your order number so we can resolve this issue for you as soon as possible. Thank you for your patience, and again, we’re truly sorry for the inconvenience caused. This is not the standard of service we strive to provide at AYM. Kind regards, The team at AYM x

Posted 6 months ago

“I got the Georgia dress for my sister and I in the Navy Blue in size xxs and m. It looked great on my sister and great on me as well. It wasn't too, too long for me to need to hem it. I also got this dress for a friend of mine in Moss Green in size 2XL. I can't wait for my friend to get it!”

AYM Studio 5 star review on 4th April 2025

Helpful Report

Posted 8 months ago

“The quality of the dress I ordered was amazing, and it looks great. I can't give a five stars for this order, though, as there was an oversight in the design of this dress: the waist seam is not stretchy enough to accomodate for shoulders. My shoulders are not especially wide, but I am thin and have a small waist: as a result and trusting the size chart, I ordered an XS. Result: the dress looks and feels great on, but it is an ordeal to get in and out of it. I actually broke the waist seam removing it for the first time. Luckily, I can sew and fixed it (with a zig-zag stitch, this time), but I wonder how this issue didn't come up in testing. TLDR: if you are thinking of ordering a smaller size (XXS, XS, maybe even S), remember that this dress needs to go over your shoulders, and consider sizing up.”

Helpful Report

Posted 8 months ago

“Perfect !!”

Helpful Report

Posted 8 months ago

“Stunning, perfect quality, amazing fit. I’m obsessed with AYM and just ordered my third dress.”

Helpful Report

Posted 8 months ago

“Very impressed with the dress I ordered. Looks just like the photos online. Was also impressed with the accuracy in the size chart. I was worried it would be too big as I find following my measurements often results in the ordered garment being too large. I could have possibly sized down but I think it would have been tight across my chest. With the adjustable waist it fits well.”

Helpful Report

Posted 8 months ago

“Lovely designs that suite every body type. Dresses that sit nicely/nice length even on the short/petite. Amazing quality and great customer service.”

Helpful Report

Posted 8 months ago

“The quality of this dress was beyond my expectations. It is thick and luxurious. The design is so feminine and flattering, especially being able to customize the waist fit. I am so impressed!!”

Helpful Report

Posted 8 months ago

“Absolutely in love with my purchase. It took me a while to finally order a dress and I have no regrets ! Everything, from the fabric to the design cuts to the feeling when wearing it is a dream. I'm definitely going to order other products from AYM soon !”

Helpful Report

Posted 8 months ago

“I love the original t shirt dress with the back lace up! However I ordered another style and it was not made with the same t shirt material- it was like a polyester fabric that I did not like at all. It also took like a month to receive my items.”

Helpful Report

Posted 8 months ago

“I bought the venus dress on pre order and it arrived sooner than expected and it fits like a glove. The material is incredible and it looks absolutely stunning.”

Helpful Report

Posted 8 months ago

“Hello, I was informed that my package was scheduled to be delivered yesterday, March 26th, according to FedEx tracking. However, the tracking indicates that the address is incorrect or that the recipient has moved. I can confirm that the address I provided is correct and that I have not relocated. The package contains valuable items that I purchased for my wife’s birthday, which is tomorrow, March 28th. I opted for express shipping to ensure timely delivery, but the tracking now shows an expected delivery date of March 31st to April 10th. This discrepancy is unacceptable and does not align with the service I paid for. I have attempted to contact FedEx multiple times to resolve the issue. I requested to pick up the package in person, but FedEx informed me that this package cannot be retrieved and will be held for seven days before being returned to the sender. I also attempted to modify the address to verify the information on file, but FedEx stated that only the sender can make changes. I would appreciate it if you could investigate this matter and resolve it promptly. I am concerned about the delay in receiving the package and the inconvenience it may cause.”

Helpful Report

Posted 8 months ago

Hello there, We’re truly sorry for the experience you’ve had, and we completely understand how frustrating this must be especially given the importance of the order and the occasion you purchased it for. It’s incredibly disappointing to hear about the delivery issues you’ve encountered, and we sincerely apologise for the inconvenience this has caused. We can confirm that our customer care team reached out to you previously regarding your order, as the tracking information from FedEx showed it was marked as delivered on April 3rd. If you have still not received your parcel, please don’t hesitate to get in touch so we can look into this for you as soon as possible. We take your feedback seriously and are continuously working to improve both our service and communication. If you'd like to discuss this further, please reach out to our customer care team at info@aym-studio.com and we’ll do everything we can to assist. Thank you again for your patience, and once more, we’re truly sorry for the trouble this has caused. Kind regards, The team at AYM x

Posted 6 months ago

“I am very satisfied with my purchase and absolutely love the fabric and the fit! When I had some questions and reached out to customer service, I received a response very quickly, and everyone was extremely kind and helpful. I will definitely order from Aym again!”

Helpful Report

Posted 8 months ago

“amazing service around board! great quality, fast delivery time. 10/10 WILL PURCHASE AGAIN”

Helpful Report

Posted 8 months ago

“Cudna. Najlepsza. Niedo opisania słowami. Jest naprawdę piękna”

Helpful Report

Posted 8 months ago

“I bought one dress previously and was excited about my second purchase the Bourne bodycon medi dress in bright red, the fit is excellent but I’m really disappointed with the color, what I bought as a bright red arrived in brick orange color. I’m extremely disappointed”

Helpful Report

Posted 8 months ago

AYM Studio is rated 4.5 based on 2,073 reviews