“Love your products but … every time I order from you, I end up paying big customs fees. Yet, other retailers in Ireland and Scotland that I order from, there are no fees. Shame really as your sweaters are lovely.”
Thanks for your review Penny! We are sorry for the delay in responding but expecially sorry that you experienced getting billed additional customs fees - all of our customer shipments should be delivery duties paid so if you have been assessed duties, that may be a mistake with the courier. If you have your receipt for the duties please do reach out to us and we would be happy to assist you!
“I received the denim blue vest I ordered in a very timely fashion. The craftsmanship is impressive and it fits like a glove and is keeping me warm during these cold winter days! It is already a treasured part of my wardrobe.”
“Dear Aran Woolen Mills team,
thank you for the excellent scarf and your prompt service.
I look forward to buying more of your products in the future.
James Stewart Aitchison”
Good morning Trish! Have you contacted us at customerservice@aranwoollenmills.com with your order number to let us know? We'd be happy to follow up on this for you if you have not yet received your order as typically orders should arrive within 10 working days/10-15 days. We look forward to hearing from you soon so that we can assist you further. :)
