“Dear Sir or Madam,
Thank you for sending the sweater, it is a lovely piece. Unfortunately, it is too wide and is not according to the measures on your Homepage :-(
I tried to use customerservice@aranwoollenmills.com three times but this did not work (Spam notification).
I would like to return the sweater with DHL. Please confirm that this is correct für you. The number is #20821.
Kind regards from Germany and a happy New Year!”
“I love the items, but customer support is awfull. Wanted to send an item back but nobody answered. So I send it back on my own and no answer, no money back. No help.
Very sad.”
“Bought a poncho for my wife for Christmas' she lives it's both very impressed with the quality and the service. Would highly recommend this company to anyone. Thanks .”
“Very disappoointed with the performance of FedEx delivery. Their website said I could alter the delivery day, suggested on the website, but this was not possible despite hours of trying, System did not work. No humans to talk to to, just 2 sorts of robots, the second of whom refused to talk to me as I was not an 'Account holder'. Just a customer awaiting a parcel. Review to FedEx not responded to. Attitude was cavalier and insulting.”
“My nephew was absolutely delighted with his sweater. It is really lovely, looks great & fitted perfectly. I was very impressed with the quality, service, delivery & packaging. Thank you for providing such a wonderful Christmas gift.”
“Iv'e had my Killary Fjord Aran Cardigan in Forest Green for about a month now and I love it! It's winter here in Colorado, USA and it's perfect for around the house to keep warm while the thermostat is kept at 62 F (16.5 C) or if it warms up in the afternoons for a nice walk outdoors. WOOL FOREVER! I have to say I was very impressed with shipping. It only took 4 days to go from Ireland to my home in Northern Colorado! AMAZING!”
“Love the style & colour of my Ceide cardigan. Was also impressed by the box it was packed in, which outlined the meaning behind the various stitches included in the design.”
“Beautifully made and comfortably warm! From start to finish, the whole experience of selecting, purchasing, and having the product promptly shipped was excellent. I will gladly purchase from Aran Woollen Mills again!”
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