“Return proces does not work. I followed Aran Woollen Mills Returns policy by sending numerous emails to customerservice@aranwoollenmills.com but 2 weeks later still haven't received a signal.
Via yellow pages I looked up their phone number but they are either constantly engaged or disconnected.
In the end I have contacted Visa Card Services to help me resolve the issue.”
Hello Michael,
We sincerely apologize for the inconvenience you've encountered with the return process.
Thankfully, after being able to communicate with you via another email address that you provided, we resolved you issue. We appreciate your patience as we try to remedy this situation.
Best wishes,
The Aran Woollen Mills Team
Hello Peter,
We’re truly sorry to hear about your experience with our return policy. Unlike larger online retailers who can easily offer free returns, we are a small family run business, designing and manufacturing garments here in the West of Ireland. Unfortunately, this means we cannot offer free return labels at this time. We will however be looking into this in the future, in the most sustainable way possible. We're always striving to improve our service, and your feedback is invaluable in helping us do that.
Should you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. We hope to serve you better in the future.
Best wishes,
The Aran Woollen Mills Team
“Just perfect! The order came through to my home very quickly. I was surprised because of the distance.
It fits very well and feels of high quality. I have been knitting since childhood so I can tell when a product is high quality. Thank you. MY WIFE HAS NOT HAD IT OFF SINCE IT ARRIVED.”
“Sizing guides were accurate, quality of materials and knit is fantastic, and the shipping and packaging was also great. I got exactly the sweater I’ve been obsessively looking for.”
“I have been very pleased with the sweater quality and the customer service. The green sweater is a beautiful color and not itchy on the skin. Customer service has been very helpful as well.”
“I guess the products are nice, but hard to judge if you never receive it. I reached out to them around 2 weeks after placing the order (Delivery in France) to see where it was, because I had no updates. They then told me that they will come back to me soon. No one did, and one week later I asked again and they simply told me that it seems like they made a mistake with my order and that they will refund me. Not great...”
“I ordered Super Soft Merino Wool, very happy with the material, very excited about my project, a sweater for my husband. Very good packaging, easy shipment, everything fine - thank you!”
“Sweatre was not what I expected so I returned it. I would not have risked buying it in the first place if I had know that there is a £25 cost to return it!!!!
Most sellers offer free returns, or certainly a lot less than £25.
This needs to be made clear at pont of sale.”
