“Not very happy
Wrong item sent completely different fob watch from what I had ordered
Queries was rubbish when I had written too customer service and still no reply from them
And still got the fob watch
So yeah rubbish tbh”
Hi Gillian, I do apologise for this, we would really like to help you. I have responded to both emails from you and I have just forwarded the response again. However, I've just checked the contact form email left compared to the one on your account and it looks like there is a typo which is why you might not be receiving the emails. I have just tried to email you again but if you are still having issues then please email us your contact number and I can WhatsApp you. Thank you.
Best regards
Anna
Hi Laura, I am so sorry that your order has been caught up in the Royal Mail strikes and you haven't received it. I emailed you on the 29th requesting the details but haven't seen a response, I have just contacted you via email again. Thank you.
Best regards
Anna
HI there, We are sorry you feel this way. I can see we rectified this, our team apologises on royal mails behalf; we sent this next day for you so you could receive as soon as possible. We thank you for your patience and we hope you love the fob watch.
Best regards
Annie Apple Team
