“Requested the goods to be left behind a gate as we weren’t at home only for the courier to leave it at the front door! Apart from that… stock was intact!”
“I had looked for weeks for this certain product and About Living had it in stock and was at a reasonable price. Product was delivered within 3 days and came beautifully packaged. Recommended this website to my family and friends as well.”
“Dealing with About Living was easy. Reasonably priced, good communication and fast delivery. Bashful sloth is now in his new home being loved. Now for the bad points. This was a birthday present so managed to keep everything a secret until it actually arrived. Birthday surprise ruined at the point of delivery as there was a photograph on the parcel of the content. WHY??”
“I bought with this company because it was the only website guaranteeing next day delivery for the best cost with DPD, unfortunately DPD then delayed the delivery and the item didn’t arrive in time, however I was refunded to the minimum delivery cost which ended up more expensive than others would have been for that option. So I would say the company did their best and the delivery was not their fault but for our situation, it could have worked better to have bought elsewhere. I appreciated the small refund.”
“The only reason I have only given 4 is the problem with the delivery. Goods themselves were great quality so really pleased I came across About Living.”
“Ordering was very simple and my item arrived quickly and in good condition. My only issue was that there could have been a little more informtaion about the product itself. The items arrived without any instructions for "installation" and it also arrived with two protective covers that are not mentioned anywhere in the description of the item. As such i ordered two covers separately not knowing the product came with the covers. Overall i would buy from you again.”
“My item was faulty but About Living dealt with my query excellently and arranged a refund straight away. They also contacted Thomas Kent to ask them to review their stock to make sure this doesn’t happen to anyone else.”
Dear Jack
Firstly thank you again for your order and for taking the time to leave a review.
I am sorry that DPD sent the order to the wrong address.
I am glad that we managed to resolve the issue with Julie and the box was collected by DPD and redelivered. I also appreciate Julie's email to say that she was happy that the matter was dealt with very expediently.
I have also sent you a separate email regarding the issue.
Thank you again for your feedback and for your order.
Many Thanks
Customer Service Team
About Living
