“Book arrived, beautifully packaged and within two days of ordering. Only downside was that I had to exchange as my son already had the book and that cost me £20 in postage. He will be pleased with the new book I’m sure but not good for my purse!!!”
“Bit disapointed as reached out with email and got rather a short response leading me to have to place a seprate order and pay postage again so rather anoying”
“Good selection of chips and dips bowls which is what we were searching for. It was received on time but has black scuff marks all around the top edges like it's rubbed in transit. It wasn't how it was pictured which was a shame as I bought it as a present and the recipient didn't want to return it (possibly a bit embarrassed?) as was I. Such a shame.”
“The Website is nice and easy to use, and the product was delivered quickly. Unfortunately, the wrong product was sent. Eventually, it was resolved but it meant I had to arrange another gift.”
Hi Sharon,
Firstly thank you again for your order and for taking the time to leave a review.
I am sorry that you did not receive your sign up discount. I would have been delighted to send you this before you placed your order.
I am emailing you a discount code today to use against future purchases.
Thank you again for your feedback and for your order.
Many Thanks
Customer Service Team
About Living
“After an initially rough start (plates arrived broken and not well packaged), About Living went to great lengths to resolve the issue, and have been very helpful and communicative. They've assured that more care will be taken in future, so hopefully mine was a rogue one off!”
Hi Will,
Firstly thank you again for your order and for taking the time to leave a review.
I am sorry that your plates arrived damaged. We really try hard to package all fragile items and unfortunately it depends how careful the courier company are with the boxes.
I can see that we gave you a full refund straight away and hope this was all resolved in a timely manner.
Thank you again for your feedback and for your order and I really hope you will shop with us again in the near future.
Many Thanks
Customer Service Team
About Living
Hi Serene,
Firstly thank you again for your order and for taking the time to leave a review.
I am sorry that you received a larger box and too much packaging. I have passed this onto the warehouse and we will be looking into this with immediate effect.
Thank you again for your feedback and for your order.
Many Thanks
Customer Service Team
About Living
