Hi Maciuca,
Many thanks for taking the time to review. As you are aware, we have escalated this further.
Thank you again for your order and have a great day.
Many Thanks
Customer Service Team
About Living
“Sadly immediately after buying I cancelled the delivery charge £19.
Unlike other sellers . Purchase not cancelled. My numerous emails not replied to.
A very expensive Maison Berger bottle … Poor customer care”
Hi Christine,
Firstly thank you again for your order and for taking the time to leave a review.
I have had a look through our email system and we have no record of an email cancellation. I have also checked our telephone call log and have no record of you calling to cancel.
We take customer service issues extremely serious and would appreciate if you can forward the emails sent to gary@aboutliving.co.uk so we can look into this further.
Thank you again,
Customer Service Team
About Living
Hi David,
Thanks for your feedback. We are sorry to hear your purchase arrived later than expected.
We experienced delays delivering some orders due to our postage partner’s closure on National Mourning Day of 12/09/22 – this also caused delays over the weekend. Although highlighted on our website, we appreciate that it might have been easy to miss this. We are currently working on ways to make these notices clearer.
As a goodwill gesture, we have refunded the difference of your postage to bring the cost in line with our standard delivery service. We have also emailed you a discount code for a future purchase.
Thank you again for your comments, and we hope to welcome you back to About Living soon.
