The Apostilles Group Reviews

Name: The Apostilles Group
Address: 17 Montgomery Drive, ,, 17 Montgomery Drive, ,, Tavistock
Rating: 4.83

4.8 Rating 567 Reviews

100 %

of reviewers recommend The Apostilles Group

Company Reviews

Metrics

Info

4.8

Based on 567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Apostilles Group:

The UK's leading provider for document legalisation, otherwise known as obtaining a Hague Apostille Certificate or Apostille Stamp

Visit Website

Phone:

0800 9788 966

Email:

info@theapostillesgroup.uk

Location:

17 Montgomery Drive, ,,
17 Montgomery Drive, ,
Tavistock
PL19 8JX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was disapointed that although I paid for expidited service this was not possible and not received despite paying more. I understand that some of the circumstances were beyond TAGs control, but given additional fees this wasn't satisfactory. Responsiveness and coordination were generally good, and the items were delivered as asked.”

Helpful Report

(Tavistock) - Posted 9 months ago

Thank you. Looking back at what happened here, I can totally agree with you. We were caught out by the GRO not having a copy of the certificate in question (in this instance) and having to then deal directly with the Register Office that originally issued the document. They had no express service available and were further suffering from substantial delays themselves. It was a difficult situation for sure and from this, we will be updating our terms & conditions of the express service in relation to the ordering of certificates. Truly sorry for any inconvenience caused and grateful for the learning point.

Posted 9 months ago

“Worked very hard to correct the mistake in the return address and get the document to me as soon as possible.”

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Posted 3 years ago

“The communication has been excellent with the staff. However delivery took over 16 days to Greece putting at risk my applications! This is something you should look into please.”

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Posted 5 years ago

“I have a major problem with your service. I contacted you to provide an "apostle" for my documentation to transmit to the Consulat de France. However their response is that your "apostle" as a private company of solicitors is not acceptable. I show their response below: "Vous devez transmettre le "Subject access – Section 45, Data protection Act 2018", seul ce document est recevable pour les demandes de nationalité française. Attention : vous devez demander une version papier qui vous sera envoyée par courrier Ce document peut être demandé en ligne sur le site de la police britannique : https://www.acro.police.uk/subject_access.aspx Pour faire apostiller le casier judiciaire, vous devez le demander sur le site du gouvernement britannique : https://www.gov.uk/get-document-legalised Attention : vous devez vous-même envoyé le casier judiciaire original au FCO afin de faire certifier la signature de l’agent ACRO qui vous a délivré le casier judiciaire. Si vous passez par un avocat ou un notaire sachez que l’apostille ne sera pas celle demandée." After paying £90 for your service, to then be told that your service is not acceptable by them, is not acceptable to me. I think that you should either make this limit of your capability clearly visible to customers, or else properly negotiate your status regarding the French (and perhaps other EU) consulates. At this point, I am not a very happy customer.”

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Posted 6 years ago

“I have never got my document back !”

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Posted 8 years ago

“To have been asked to write a review for a service that I had to use on the sudden death of my husband, more or less on the first anniversary of that death, is beyond belief.”

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Posted 8 years ago

“It seemed somewhat over priced to me as a service, but that is possibly because we were forced to provide it and frankly couldn't comprehend how it functioned over and beyond the original. Beautifully produced however and made most important documents in use dull and mundane in comparison and lacking its grandeur.”

Helpful Report

Posted 8 years ago

Hi Wendy, We have only recently begun collecting reviews and this is a point which has been raised more than once so we have listened to our customers and dropped our prices accordingly. This will also be kept under review. Thank you so much for taking the time to offer us your feedback, it really helps and we're very grateful. All the best, Matt Fogarty

Posted 8 years ago

The Apostilles Group is rated 4.8 based on 567 reviews