The Apostilles Group Reviews

Name: The Apostilles Group
Address: 17 Montgomery Drive, ,, 17 Montgomery Drive, ,, Tavistock
Rating: 4.83

4.8 Rating 530 Reviews

100 %

of reviewers recommend The Apostilles Group

Company Reviews

Metrics

Info

4.8

Based on 530 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Apostilles Group:

The UK's leading provider for document legalisation, otherwise known as obtaining a Hague Apostille Certificate or Apostille Stamp

Visit Website

Phone:

0800 9788 966

Email:

info@theapostillesgroup.uk

Location:

17 Montgomery Drive, ,,
17 Montgomery Drive, ,
Tavistock
PL19 8JX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was a delay and I have not been informed about it - not impressive given that you have an important document in you hands.”

Helpful Report

Posted 6 years ago

Hi Lucio, Many thanks for your review and for giving us the chance to answer your query. The delay you experienced was caused by Royal Mail. The item was not picked up from your local delivery office and was returned to us after a couple of weeks. We immediately sent it back out and included all of the literature from Royal Mail explaining the delay. Apologies for not emailing you to let you know this had happened as well. Should anything like this happen again, we will be sure to email confirmation of the delay as well. All the best, Matt Fogarty, Customer Relationship Manager

Posted 6 years ago

“Very frustrating that the number provided for enquiries was unreachable. No reply to my e-mails when l needed information to move client forward. The promised time line was longer than anticipated with no apology. Will not use the service again!.”

Helpful Report

Posted 7 years ago

Hi Concilia, Many thanks for your comments. We never promise any timescales, we only advise them. The final decision is made by the Foreign and Commonwealth Office and therefore, out of our hands. We did have an email from you asking for an update and this was not answered for longer than normal as the office was closed for one week due to holidays but an auto-response was sent explaining this. All the best, Matt Fogarty, Customer Service Manager.

Posted 7 years ago

The Apostilles Group is rated 4.8 based on 530 reviews