“I was recommended Moshulu about a year ago and I just love them! The service is fantastic, the quality of both shoes and accessories is impressive, there are styles and colours for everyone and returns are so smooth (they actively encourage you to be comfortable in your shoes, which means I feel confident buying two sizes/colours to try and returning as needed). Highly recommend.”
“This was the first time I ordered from moshulu. Very easy to navigate website, easy to order, reasonable price, and the order arrived when expected.
i will order again.”
“Love these purple Teacake boots which arrived promptly and well packaged . I have a blue pair which are still going strong after several years wear! Thanks .”
“Very poor service. Ordered three pairs of slippers, one of which fell apart within a few days of wearing. Contacted customer service on 20/11 and they offered to send a returns label through the post to send the slippers back. Having chased today I am told they have 2 weeks to process my exchange from receipt so they would expect it to be processed in the next few days. Considering the product fell apart immediately, I would expect that faulty exchanges would be dealt with in a much more timely manner. Three weeks without having the product I paid for seems ridiculous.”
Hello, Thank you for your review. We're sorry to hear that you've had a faulty item, and your recent experience has left you disappointed.
Having checked our records, your exchange has now been processed and will be dispatched on express delivery. If we can be of any further assistance please contact our customer care team at customer.services@moshulu.co.uk.
“Boots are super comfy and just what I was looking for. Nice soft leather and good quality. Had only ordered slippers from moshulu previously as a present but would happily order again”
