Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.62

4.6 Rating 3,800 Reviews

92 %

of reviewers recommend Wren Kitchens

Company Reviews

Metrics

Info

4.6

Based on 3,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wren Kitchens 1 star review on 12th September 2025

Chris Blake

Wren Kitchens 1 star review on 24th June 2025

Emine Gilgil

Wren Kitchens 3 star review on 27th May 2025

Phil D

Wren Kitchens 1 star review on 15th May 2025

Joe

268

Anonymous

Anonymous // 01/01/2019

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“Well designed, no fuss, everything went according to plan. It's been in 3 months and everything is good. We would definitely recommend Wren.”

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Posted 7 years ago

“First class customer service first class product very reasonable”

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Posted 7 years ago

“Excellent company. 1st class service from start to finish.”

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Posted 7 years ago

“From the design phase to the end of fitting, Wren communicated with us very effectively. The designer Tim Hurn was helpful and empathic. Manufacture and delivery were efficient. Our fitter Darcy Wilkins was excellent. Replacing the kitchen was a simple and stress free event with Wren.”

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Posted 7 years ago

“I had read some of the reviews about Wren but even though some were negative we decided that they had the kitchen we liked. I have to say I am glad I ignored the reviews and chose Wren. The design process was stress free,our designer was very helpful and offered advice. The delivery was faultless, theya rrived on time and kept me up to date with the arrival time, and they were very good at re-arranging my garage so it all fitted in. Our fitter was excellent, very fast and excellent craftmanship, he offered some useful advice as the build went along. We had a slight issue with our drawer fronts being scratch when theya rrived, but our fitter called it in, new ones were ordered which came very quickly and our fitter came back out straight away and swapped them over. Over all we have a lovely kitchen and thoroughly reccomend Wren.”

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Posted 7 years ago

“Kitchen very poor quality. Have to deal with customer services over the phone, which is frustrating. Took a month of phone calls/emails to get someone to assess my kitchen. All frontals need replaced in a brand new kitchen! I'm going since Feb 2017, not resolved yet. Wren still selling the kitchen range I have despite manufacturing defects. 25 year guarantee, can't even arrive chip free. Safe yourself the stress and avoid Wren.”

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Posted 7 years ago

“This company ate a disgrace. They put me in a situation I never thought I would be using a retail store. They measured my kitchen wrong causing me to be without ankle tchen for 3 months and over xmas. I have had to rider several different parts in between then to try and rectify their unprofessional and incompetency of the whole team. The Aylesford showroom are not qualified to call themselves kitchen designs and the head office have no respect for people who have had their xmas ruined because of WREN. You should be closed down....”

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Posted 7 years ago

“My god, it would be better to ask what went right! The units were dispatched to my courier company, because they don’t deliver to the Isle of Wight. The courier company noticed a lot of damage to the units on the pallet and when delivered to me the boxes looked like they had been dragged over rough ground for half a mile before going on to the pallet. We had a worktop delivered 130cm in stead of 227cm. Fronts were damaged on the drawers as well as back of units which we have hidden. Bolts were missing which draw the worktops together and side panels were damaged. If you have a choice, I would go with a local company where you have some way of dealing face to face with someone if things go wrong. We are now waiting for a few bolts which I hoped would be delivered direct to IOW but company is disputing that YOdel does not deliver to IOW which they do in fact do! Someone seriously needs to speak to warehouse staff as they have no respect for treating units that you have paid for in advance with any thought whatsoever.”

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Posted 7 years ago

“Wonderful service, great choice of styles and finish of kitchens. Not the cheapest, but certainly the best quality. Free design service, allowing us to see not only the floor plan and diagrams of each wall, but a 360degree "walk through" as well.”

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Posted 7 years ago

“Delivered my order efficiently and on time. Beautifully finished kitchen units and appliances”

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Posted 8 years ago

“No oven for nearly two months, nearly three months on and kitchen still isn't finished! NEVER USE THIS COMPANY”

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Posted 8 years ago

“A lot, but most importantly the colour of our kitchen is not what we chose. They wouldn't do anything about it.”

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Posted 8 years ago

“Love the units cream gloss but the worktop is terrible marks so easily you can't even look at it and it marks need someone to come out and see it for themselves”

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Posted 8 years ago

“The design process was easy and the designer was able to make suggestions to improve our kitchen. Very happy with the price and delivery time agreed.”

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Posted 8 years ago

“Unbelievably Bad I can honestly say, in 38 years of being on this earth, I have never before had the misfortune of dealing with a company as untrustworthy, incompetent and unprofessional as Wren. We ordered a kitchen in May 2017 from the Swansea store and were promised the world by the salesperson. We paid almost £3000 for Wren to install the kitchen, thinking this would make things easier and get the job done without any hassle. How wrong we were! The original installer came to our house and attempted to get us to cancel the contract with Wren and he would undercut them by £1000. We politely declined his offer and went ahead with the Wren contract. We were called a week before installation by an exceptionally rude member of staff (we have since been told this member of staff has left) who said that the installer had cancelled and they had found a new one. I asked that the new installers come to the house to check that they could carry out the work previously agreed and I was told that this was my problem and I’d need to sort it myself. This wasn’t mentioned when the took my money in the showroom! This was the start of Wren taking over our lives for over four months. Installation began on 03/07/17. It was completed on 07/11/17. What was originally promised to be a 5-10 day job turned into 4 months. Every delivery turned up damaged. And I mean every single delivery. This meant that I’d have to phone Wren and rearrange deliveries which would be sent out in the same way and end up again being damaged. We were lied to constantly on the phone which led to me having to record every call made to Wren to prove what they had previously said. I have recordings of staff telling me that I needed to sort out their mistakes myself, and accusing me of lying to them about what staff had promised me in previous calls (even though these calls were also recorded). They would refuse to transfer me to a manager and would not escalate the situation, even though we were in a constant cycle of receiving damaged goods. After weeks of being in this endless cycle, we eventually managed to speak to a Field Installation Manager. I must add that this was only after emailing the Managing Director of Wren and threatening them with court action if the matter was not resolved soon. This was the only thing we could do to get someone to listen to us. The FIM came to the house (the only pleasant staff we dealt with in the whole experience) and agreed that the standard of the kitchen was below standard and every panel needed replacing. I had said this to people on the phone over the months since installation began, but no one listened. We conservatively calculated that we lost close to £4000 in earnings whilst the kitchen was being installed due to the constant deliveries and workers at the house. We received an offensive £200 cheque as an offer of goodwill from Wren. They even spelled my name wrong on the cheque! Dealing with this company has been one of the worst experiences I have been through. They attempt to tie you up in terms and conditions and lie to cover themselves. The only reason we have not decided to take this matter further is that it has controlled four months of our lives in 2017, and we cannot face dealing with their incompetent and untrustworthy staff any longer. I have no faith in the guarantee offered with the kitchen and dread the day I have to speak to them to resolve any further issues which will arise from my substandard kitchen.”

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Posted 8 years ago

“Our Installation day was 27th October, we still have no functioning kitchen! We were left over Christmas (and still are now) without any water, sink or cooking facility. Once Wren have your order, if things go wrong they are not interested in any problems you have. What has been fitted has been done with very little pride, care or experience in my view. Panels have been badly cut and damaged and we are still waiting on someone who actually half cares to do something to help us. My advice would be to go elsewhere If you want to avoid the stress we have and still are facing....and if you are still tempted, look at all the terrible reviews before you take the plunge!”

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Posted 8 years ago

“I would advise as many people as possible never ever buy a kitchen from Wren Kitchens. After 28 months I am still trying to get my kitchen to a satisfactory finish. Numerous deliveries of replacement goods that were damaged from the beginning, poor fitting, units siliconed to walls and when replaced plaster was taken off wall. Customer services are non existent. Once they have your money they don’t want to know you. They charged me £120 for gas and electric certificates and no gas in Kitchen and had my own electrician but won’t refund the money said I should have checked the order. A price promise was agreed on electrical items, I found the same ones so much cheaper in Retail stores, but they still charged the full price and then added vat which was included In the retail prices found, they will not comment on this or refund the overcharge. They did not supply the kitchen I was shown in Store but a sub standard one and even then these were chipped, damaged scratched etc. They even delivered replacement frontals that had been touched up and were not delivered wrapped so that gave it away along with touches of paint on the back. You can write letter to CEO and he doesn’t even respond just passes it to his resolution team who are absolutely useless. I will keep fighting even if it means taking them to court. I paid for a perfect kitchen and expect a perfect kitchen. SO MY ADVICE TO EVERYONE DO NOT BUY A KITCHEN. FROM WREN UNLESS YOU ARE PREPARED FOR THE FIGHT. Don’t trust the r views on trustpilot as Wren get the bad reviews taken off.”

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Posted 8 years ago

“I would like to start by thanking the Bedford Store designer Massi for the great service , advice and design he done of my Kitchen. I changed the design a couple of times and this was no problem with Massi the designer. I was recommend a fitter by a friend who used Wren previously and I stated that I only wanted them to fit my Kitchen. The fitters came round to carry out a pre-fit survey and everything was explained to me from price, start date and finish date. My fitters were LPL Interiors - Paul, Pete & Lewis. They turned up on time every day, explained exactly what they would be doing everyday and always left the area clean & tidy each evening. I had a wall knocked out between the Kitchen and Conservatory, New Ceilings, new Electrics, all plumbing relocated, Plastering and all done in the 3 week time scale I can honestly say that I never had any problem with the Kitchen or the fitting service and would have no problem in recommending Wren for the Kitchen and LPL Interiors for the Fit. The fitter also recommended Mounter & Turners (flooring company) and I couldn't fault their service and fitting either - big thanks to Luke & Dalton the flooring fitters and Paul Mounter the Manager of the Shop for his Service too. The Kitchen is really good quality and was an excellent price. The delivery drivers carried everything into my Property with care and the packaging around the items was exceptional. I had scratches on a couple of doors which were reported on the Tuesday and delivered on the Friday. I would highly recommend Wren, LPL Interiors and Mounter & Turners Flooring I had a beautiful Kitchen finished in time for Christmas which everyone admired on Christmas day. I will upload some pictures onto Wren Facebook.”

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Posted 8 years ago

“Our kitchen looks amazing!”

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Posted 8 years ago

“excellent value for money, great design, looks beautiful, service excellent from start to finish”

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Posted 8 years ago

Wren Kitchens is rated 4.6 based on 3,800 reviews