WOWooO Reviews

Name: WOWooO
Rating: 4.91

4.9 Rating 1,778 Reviews

99 %

of reviewers recommend WOWooO

4.9

Based on 1,778 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a message from Paypal stating that a new device using Linux software accessed my Paypal account when authorising or processing my order with you. They advised me to remove the device from my paypal device list and to update my password. Can you please provide an explanation of why you accessed my account. This has never occurred before.”

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Posted 4 months ago

“Item recieved faulty 3 emails no reply , not good. Shame !”

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Posted 4 months ago

“Arrived Damaged .”

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Posted 4 months ago

“Damaged ......”

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Posted 4 months ago

“Item was broken emailed them and had no response”

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Posted 5 months ago

The item ordered was a Grade C Warehouse second. This was described in the title and the description and it was heavily discounted because of this. The item, a string of reindeer, was fully functioning but one of the reindeer's legs was missing. Because of this the item was half price. The issue was in bold red text at the top of the description. The title started 'Grade C Warehouse Second'. I'm sorry that you did not see this or realise what it meant, you can of course return it.

Posted 5 months ago

“I have been trying to contact them in regards to my purchase as the teddy looked bigger in the photo but was small when I received it so I tried to contact them to return it and be refunded but iv had no response and I'm unable to contact them, no address has been given in order to retyrn it and recive a refund”

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Posted 7 months ago

Our email address is hello@wowooo.com and phone number is 0330 6600 969. This along with our Returns Information is linked to in the footer on every page of the website and under the Info menu. We always aim to respond within 1 working day. Occasionally email ends up in the spam folder, as was the case with the one email sent here, so if you haven't had a reply please email again, or ideally call us. The main photos of products on a white background have no scale, so when available we publish additional lifestyle photos that indicate size. We also provide measurements on products in the listing details. It is always worth checking these when buying anything based on a picture.

Posted 7 months ago

“I want to return the item, I emailed a week ago to find out how and have not heard back!”

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Posted 3 years ago

I'm sorry your email was missed. Returning an item is straight forward using the form on https://www.wowooo.com/a/returns

Posted 3 years ago

“Arrived damaged.”

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Posted 3 years ago

We're sorry to hear that, thank you for sending the pictures, we'll get a replacement out to you ASAP.

Posted 3 years ago

“Haven’t received it yet!”

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Posted 5 years ago

I'm sorry to hear the item was late. It was shipped on the 22nd for delivery on the 23rd, but for some reason became delayed in the courier's system. The good news is it was delivered this morning. Best regards Robin

Posted 5 years ago

WOWooO is rated 4.9 based on 1,778 reviews