Wharton Goldsmith Reviews

4.9 Rating 383 Reviews
98 %
of reviewers recommend Wharton Goldsmith
4.9
Based on 383 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
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Wharton Goldsmith 5 star review on 10th February 2020
Eliana Dacome Amorim
Wharton Goldsmith 5 star review on 5th December 2019
Kay
Wharton Goldsmith 5 star review on 3rd May 2019
Mrs Debbs Lancelott
Wharton Goldsmith 5 star review on 1st May 2019
Mrs K Crick
Wharton Goldsmith 5 star review on 1st May 2019
Mrs A Dixon
Wharton Goldsmith 5 star review on 1st May 2019
Miss Sophie Holdham
Anonymous
Anonymous  // 01/01/2019
A disappointing experience. I visited the showroom with my wife to view some earrings for her 60th birthday. I then ordered them online as they were a surprise. I requested to collect them from the showroom so my wife would not know only to arrive at work the next day to find they were dispatched and would be delivered by royal mail. The earrings were over £1100 pounds and I was not impressed
Helpful Report
Posted 2 months ago
Dear Mr. Welsh, I'm truly sorry to hear about the disappointment with your order (Order ID: WEB8819). It was never our intention to spoil such a special occasion as your wife's 60th birthday. We understand how important this gesture was to you and regret that our service did not meet your expectations. We take your feedback seriously and are already working on improvements to ensure that our customers’ intentions and requests are honored without fail in the future. Please know that your experience has sparked important conversations within our team about how we can better serve our customers. Your satisfaction remains our top priority, and we are committed to restoring your trust in us. Thank you for bringing this to our attention, and please feel free to reach out directly if there's more you'd like to share or discuss. Sincerely, Sam Wharton
Posted 2 months ago
The listing: "Georg Jensen Christmas Collectibles Collection 2023 Bell Now £24.65 Was: £29.00 | Save: £4.35 (15%) No Reviews - Write a Review Georg Jensen Christmas Collectibles Collection 2023 Bell, 18ct gold plated brass. More Details • FREE Royal Mail Next Day Guaranteed by 1pm" At checkout there is a £4.50 delivery charge even though its stated as Free Next Day. So be careful.
Helpful Report
Posted 4 months ago
I have not received the George Jensen earrings I ordered and paid for yet????? I cannot find them on the tracker you send me so what has happened????
Helpful Report
Posted 3 years ago
Dear Bente, Thank you for your enquiry. Although the service chosen of Signed For quotes 2-3 days for delivery i have now been informed by Royal Mail that unfortunately due to the current circumstances all services are currently delayed. Royal Mail customer services say they do not consider the parcel to be late until 10 calender days from posting which brings us to Friday of this week. We really apologise for this but the matter is out of our hands. If it does not arrive by Friday please let us know. Kind regards Nicola
Posted 3 years ago
Very disappointed with the poor service received from several different shop assistants. Unfortunately I didn’t deal with one shop assistant from start to finish! I spoke to numerous other shop assistants who did not communicate well between each other and their recommendation was not sufficient. They didn’t appear to be experienced in their field whatsoever!
Helpful Report
Posted 4 years ago
We are very sorry that you felt that you have received poor service from us recently. Having looked into the matter it would appear that there was a misunderstanding over the sizing of Mrs Cowells eternity ring which was later rectified. With regard to seeing different staff on different occasions we do understand that point but with a small business dealing with staggered lunch hours and days off it is rather unavoidable. However we would always be happy to allocate one member of staff on an appointment basis as we already do with many customers. The experience and competence of our staff was also questioned. We would say emphatically that they are the most courteous and best qualified (to professional Jewellers Diploma standard) in the UK jewellery industry. We do hope that you will give us the opportunity to be of service in the future. With best regards Chris Wharton
Posted 4 years ago
Wharton Goldsmith is rated 4.9 based on 383 reviews