Wharton Goldsmith Reviews

4.9 Rating 382 Reviews
98 %
of reviewers recommend Wharton Goldsmith
4.9
Based on 382 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
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01727849524

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Wharton Goldsmith 5 star review on 10th February 2020
Eliana Dacome Amorim
Wharton Goldsmith 5 star review on 5th December 2019
Kay
Wharton Goldsmith 5 star review on 3rd May 2019
Mrs Debbs Lancelott
Wharton Goldsmith 5 star review on 1st May 2019
Mrs K Crick
Wharton Goldsmith 5 star review on 1st May 2019
Mrs A Dixon
Wharton Goldsmith 5 star review on 1st May 2019
Miss Sophie Holdham
Anonymous
Anonymous  // 01/01/2019
Excellent company to deal with. Lovely staff and super fast delivery. Highly recommend *****
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Posted 1 year ago
Item in great condition and incredibly fast delivery
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Posted 2 years ago
Good communication and swift delivery.
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Posted 3 years ago
I’ve always loved this shop, and the service. But unfortunately when I spent A LOT of money on a watch and took it in after just a month to say it wasn’t splash/waterproof, the service I received from one employee was unforgivable. The initial reaction being I must have done something, as they’ve never had an issue with a brietling before... lo and behold, brietling admitted it was faulty as it hadn’t been sealed properly. This same employee contacted me with “good news” - they were going to repair it. Err, I don’t want a waterlogged watch back thank you. So I had to push to get it replaced. The owner ended up giving me a voucher as a gesture of goodwill but such a shame the individual had no regard for me and made the experience so upsetting. All of the other individuals I’ve met are lovely and the shop does have lovely products but I must admit this experience has put me off going again.
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Posted 4 years ago
After further investigation we do agree that your complaint could have been handled in a much better way and although everyone did their best at the time, certain aspects of staff interaction with you were not up to our usually high standards, for which we once again apologise. At the time of the watch fault two years ago we did provide a £200 voucher as a gesture of apology and goodwill and also had the watch replaced for a new model. We do hope to be able to serve you in the future. Kind Regards Chris Wharton
Posted 4 years ago
Excellent service and received my item the next day. Unfortunately the bangle was too big so I ordered a smaller size and that arrived the following day. I received notification the day after that they had received my original order and were processing my refund. I will certainly be buying from them again as I cannot fault the service given. Brilliant 👍
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Posted 1 year ago
Always a pleasure selecting and buying beautiful jewellery from Sam and his team.
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Posted 1 year ago
Good pricing and excellent service. Would be my first choice now when shopping for similar items.
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Posted 1 year ago
Excellent service and quick delivery. The purchase arrived in perfect condition.
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Posted 1 year ago
Nice ring at a good price, a little hiccup on the delivery with the postal strike but outwith their control.
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Posted 1 year ago
Order arrived a little late due to the hot weather?? According to to post office It came in today so thats all what matters
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Posted 1 year ago
Beautiful ring, excellent service with resizing and fantastic customer service
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Posted 1 year ago
Great service from the first phone call to efficient delivery.
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Posted 2 years ago
Very efficient service
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Posted 2 years ago
Another great purchase from Wharton Goldsmith. Efficient and quick turn around time from ordering to receiving item. Would certainly recommend.
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Posted 3 years ago
Very quick delivery. Piece looks very pretty.
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Posted 3 years ago
Competitive pricing and exceptional service.
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Posted 3 years ago
Very pleased with my purchase ... had cause to contact the retailer and received faultless customer service.
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Posted 3 years ago
Item arrived in good time and I was happy with the price.
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Posted 3 years ago
A huge thank you to Sam! It was such a pleasure to meet him. A really nice guy. I went into the shop and new exactly what i want. He helped me find the most beautiful diamonds for my very special stud earrings! Even he liked them so much that they made a second pair for their stock! I enjoy wearing them soooo much! Thank you Sam! Xx Elisabeth
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Posted 4 years ago
Thank you so much for taking the time to review your experience. We really enjoyed working with you and the studs are beautiful.
Posted 4 years ago
I inherited a stone from my late father. I had in mind that I wanted to make a ring with it. After visiting a few jewellers (with abysmal and hostile customer service) I felt I was getting nowhere. I spoke with my partner about what I would like to have done with the stone, but could not find the right place to take it to. Without hesitation my partner mentioned that he knew a place that we should visit.  For many years I had walked passed Wharton, but for one reason or another I never went in. However I had often stopped to appreciate the beautiful collections in the window. We visited the shop and met Sam & Chris, they were very approachable and well-informed. We explained what I would like to have it done. I asked all the questions I had in my mind, Sam responded to them all giving clear ideas and thoughts. I had some unwanted gold and asked Sam if he could value it, which he did and offered a fair price. The entire experience was great. Within days, I got an email with the CAD designs of how the ring could look.  At first I could not believe my eyes, it was like Sam had managed to get the picture I have had it in my mind and put it down on paper. In the same conversation Sam mentioned the possible risks I could have with the ring as the stone was very delicate and he felt he needed to make me aware of this.  I asked Sam what else I could have if the ring was not an option and he mentioned a pendant. With that said, it was only right to give Sam the free will to design a pendant using the stone and I was right in doing it so. Within a few days I received an email with the CAD drawing of the pendant and the attached chain. The design was beautiful. It had details I would never have thought of.   It was hard to decide as both CAD designs were striking. However I commissioned the necklace. A few weeks later, we went to collect it.  When I saw it I was lost for words. It was a gorgeous creation. So faultless. Way better than I imagined it would be. Furthermore it was a piece of fine art. I was over the moon that a few tears were shed. Me, my mum and my brothers are confident that my father would have approved of the necklace.  Myself and my partner were blissfully happy with the quality of the work, the craftsmanship is outstanding.  We can only applaud the service in this jeweller. They provided a creation beyond my expectations Furthermore we have decided that any future designs will unquestionably come from Wharton.  
Wharton Goldsmith 5 star review on 4th February 2020
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Posted 4 years ago
Many thanks Eliana, i'm so pleased your happy with your new pendant, enjoy wearing it. Look forward to seeing you again soon. Kind Regards Sam
Posted 4 years ago
Many thanks Eliana, i'm so pleased your happy with your new pendant, enjoy wearing it. Look forward to seeing you again soon. Kind Regards Sam
Posted 4 years ago
Wharton Goldsmith is rated 4.9 based on 382 reviews