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Wharton Goldsmith Reviews

4.9 Rating 513 Reviews
99 %
of reviewers recommend Wharton Goldsmith
4.9
Based on 513 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wharton Goldsmith Reviews
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Phone:

01727849524

Location:

1-2 George Street,
St Albans
Hertfordshire
AL3 4ER

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Wharton Goldsmith 5 star review on 10th February 2020
Eliana Dacome Amorim
Wharton Goldsmith 5 star review on 5th December 2019
Kay
Wharton Goldsmith 5 star review on 3rd May 2019
Mrs Debbs Lancelott
Wharton Goldsmith 5 star review on 1st May 2019
Mrs K Crick
Wharton Goldsmith 5 star review on 1st May 2019
Mrs A Dixon
Wharton Goldsmith 5 star review on 1st May 2019
Miss Sophie Holdham
Anonymous
Anonymous  // 01/01/2019
Amazing customer service quick delivery
Helpful Report
Posted 1 year ago
My favourite jewellery shop by a mile. I recently bought a beautiful Jensen ring and was looked after by the lovely Monica who was absolutely first class - professional, friendly and so patient. The ring was too big but they managed to size it and polish it up in the workshop on the same day so I could take it home. Can’t recommend this shop enough, both for its selection and its service. Love it.
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Posted 1 year ago
Very helpful. Ordered online and needed the delivery date changed so rung up and they held my purchase for a week longer. Item arrived special delivery on the date selected.
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Posted 1 year ago
Wonderful service. Arrived promptly and great communication from Monica! Highly recommended.
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Posted 1 year ago
Excellent service placed order on a Wednesday, order arrived the next day
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Posted 1 year ago
Great product, friendly staff who understand the importance of customers care. A lovely independent jewellery store that have exquisitely designed jewellery pieces that are not run of the mill.
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Posted 1 year ago
A disappointing experience. I visited the showroom with my wife to view some earrings for her 60th birthday. I then ordered them online as they were a surprise. I requested to collect them from the showroom so my wife would not know only to arrive at work the next day to find they were dispatched and would be delivered by royal mail. The earrings were over £1100 pounds and I was not impressed
Helpful Report
Posted 1 year ago
Dear Mr. Welsh, I'm truly sorry to hear about the disappointment with your order (Order ID: WEB8819). It was never our intention to spoil such a special occasion as your wife's 60th birthday. We understand how important this gesture was to you and regret that our service did not meet your expectations. We take your feedback seriously and are already working on improvements to ensure that our customers’ intentions and requests are honored without fail in the future. Please know that your experience has sparked important conversations within our team about how we can better serve our customers. Your satisfaction remains our top priority, and we are committed to restoring your trust in us. Thank you for bringing this to our attention, and please feel free to reach out directly if there's more you'd like to share or discuss. Sincerely, Sam Wharton
Posted 1 year ago
Fantastic service, arrived next day and best price.
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Posted 1 year ago
Could not have had a better service. Ordered midday Friday received by 10am on Saturday. Excellent service.
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Posted 1 year ago
Info on website accurate. Service prompt and reliable. Would definitely recommend.
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Posted 1 year ago
High quality items, delivered quickly. Easy ordering on-line with this dependable company. Very pleased with my first order, and will be ordering again.
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Posted 1 year ago
First time I have ordered from you and the service was really good. Delivered on time.
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Posted 1 year ago
Very efficient and good price.
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Posted 1 year ago
Fantastic service, very friendly staff who were extremely helpful. Deifintely recommended. 👍🏻
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Posted 1 year ago
Excellent service, items were received quickly and were well packaged. Would recommend without reservation.
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Posted 1 year ago
I was delighted with the bracelet that I bought online from Wharton. It arrived the following day. Professional and efficient service.
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Posted 1 year ago
Excellent service and advice,that comes with next day delivery as standard . Highly recommend!!
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Posted 1 year ago
Ordered item and arrived in a couple of days and at the best price I could find
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Posted 1 year ago
I made an enquiry of Whartons via their online message form. This was answered very quickly by Nicola. She offered to send me photos of the actual jewellery I was interested in which she did straight away. I subsequently spoke to Nicola on the phone and then ordered online. My order arrived the next day well packaged. I cannot fault the service offered and Nicola was very friendly and helpful. I would have no hesitation in recommending Wharton Goldsmith and will definitely use them again should I have the need. Thank you Nicola (I did ring to thank you personally but it was your day off!)
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Posted 1 year ago
Excellent Customer Service by Nicola. I purchased a beautiful gold bangle that needed some adjustments made. The adjustments made were done on site. The result was excellent. Note I live over 200 miles away and all correspondence was done by email and phone. Perfect!! Thank you Angela
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Posted 1 year ago
Wharton Goldsmith is rated 4.9 based on 513 reviews