Name: Verisure UK
Rating: 3.40

“Like many reviews on here please do not use Verisure. We never got to the installation stage as our sales person went missing and we had another companies alarm system installed which is amazing. But the problem we face is trying to get the £150 deposit we were asked to pay. We cancelled and had not signed ANY contract or paperwork. We are now 4 months of trying to get our money back. Three customer service staff have to,d us this is being sent to invoicing and then it goes quiet. We seriously think we should just write off the money but why should we allow these scams. Going to write to the Daily Mail and get in touch with Rip Off Britain as we feel erisure needs exposing .”

Helpful Report

Posted 2 years ago

Hi Jose, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“hi guys, if you are here i guess you know about the fake trust pilot reviews they most probably employ somebody to write up daily, and real ones which are these, in a nutshell i had verisure services, didnt really work from day 2 of subscription tried to cancel, they promised engineer after engineer all no shows, i have since learnt if you request to cancel you will need to speak to them in person, and whatever time they decide to call, if you miss it, they then cancel the request and the merry go round continues, i have since opened legal proceedings with verisure and im due into court with them 2023 i will let you know the outcome, dont be bullied by these guys, keep all your chat history i also recorded my calls for evidence, absolute worst company ever stay well away and do not trust these people”

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Posted 2 years ago

Hello dan olaf, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Do not use verisure. awful customer service in arranging cancellation consistent with other reviewers. I feel trapped by this company. I had put a cancellation request in writing giving 6 months notice to find they need to speak with you to action the request... this is only because they want to try and retain you as a customer but is not practical if you are not freely available to pick up the phone and is another barrier in leaving the firm . Furthermore, a discount was then applied rebranded as a retention offer to find out 6 months later that the cancellation request I had made has since been was cancelled ( by verisure) . I sold the location and had no need of a 6month discount at this location.... there is no reason I would have requested a discount over cancellation. Awful company- AVOID.”

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Posted 3 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“We have been with them for a few years everything was fine but if you want to cancel its impossible! We cancel in January and they are still sending us debt letters with charges”

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Posted 3 years ago

Hi Zane, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“They install the equipment thats good monitoring service that’s good but after service is despicable 7 days I’ve been try to resolve an issue and still not contacted me and the issue was their fault”

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Posted 3 years ago

Hello Stuart liston, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Worst customer service. Please do not be conned by this company. Installed an incomplete system and the person would not return my calls and customer service threatening to disconnect because I'm not paying 39£/month for an alarm system that's not functional. Honestly, I would give 0 starts if I could. Please avoid at all costs! My customer number is 380929”

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Posted 3 years ago

Hello Nadir Abbas, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Verisure is the absolute worst company I have dealt with, especially when it has come to security and protecting my business. I spent in excess of £500 on the setup with monthly exceeding £70+VAT... So a lot of money. The system was disarming itself after we was activating the alarm. The installer came out over a week after and said the engineer would have been 2 weeks plus. he reset the hub and said it was working fine... It didn't, continued to disarm itself. The door sensors fell off multiple times. I was very lucky that all this happened within my first 30 days so I was able to cancel. I had no hesitation to cancel as my property was already not secure by a system that de-armed itself. Honestly, stay clear of this company. If I had gone into their contract it would have been a lot worst, They say you can cancel each month but they done tell you its a six month until its finally closed with 6 more bills. summers. Lastly I was suppose to receive a call to issue a refund 2 days ago... No surprise but that call hasn't happened.”

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Posted 3 years ago

Hi Juice 4 u litd, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“I honestly don't know what to do now.. I've been trying to get an issue resolved for 1 month now. To cut a long story short, do not get a verisure system, they will be available when you take out a contract but if you need to cancel or need support, you will face long wait time and be put through to multiple elusive teams. You can't simply call up to cancel something, you need them a customer care team to call you back (took 8 days for me!) They lie to you to keep your custom, promising you someone to come and fix devices and agree discounted rates. When this ultimately doesn't materialise, they just don't call you back. You then escalate this to another elusive team, who promise to call you back after 1-3 days (I am still waiting for them to call despite me calling Verisure daily) AVOID verisure. No company in modern times should be this incompetent. It's just one step away from being a full on scam. Not worth the headache.”

Helpful Report

Posted 3 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Utter garbage. They will keep charging you for 1 year if you say you want to leave them. Avoid!!!”

Helpful Report

Posted 3 years ago

Hi Paul, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“My 86 year old mother has been trying to cancel her alarm service as she no longer needs it, but Verisure continuously obstruct her from doing so by saying someone else will need to call her even though it has been explained to them that she is deaf and cannot hear the phone or operate it.”

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Posted 3 years ago

Hi Alex Tucker, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Worst company in the world, cyatomer service is terrible. Waist of money.”

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Posted 3 years ago

Hi Clark Smith, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“every hour there is a cold call from verisure using a 077235xxxxxx number. they are harassing.”

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Posted 3 years ago

Hello JP, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Further to my review yesterday, they called me today, no apology and called me Armstrong not my name, the salesman received the appointment at 18.30 yesterday or so he said but don't worry the back office is reviewing it .Verisure how about totally unsure.Will never use this company”

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Posted 3 years ago

Hello Alan Pfleger, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“I have no idea why these reviews are so bad on this site! Go to TrustPilot, you'll see actual honest reviews and thousands of them! I have been with Verisure for 6 months now. Their customer service is excellent (I actually manage a support desk for the company I work - different sector but regardless, I know what good customer service is) and I have never had any issues whatsoever with Verisure. They are very thorough. They do all the maintenance needed which is included in the monthly price (even come out to change any camera batteries when they eventually need changing although they do last!) Today I spoke to Pete to book in a second Arlo camera in the back garden and possibly a doorbell also. The alarm system is brilliant. It is subscription based (monthly) rather than yearly so if really needed, you could give two months notice and stop all payments after then. You are not tied in for a year or more. The camera's are excellent, all in all a great experience. Highly recommend.”

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Posted 3 years ago

Hello LJohnson, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! At Verisure, our number one priority is to make our customers feel safe and secure and I'm elated that we can offer you this peace of mind! We greatly appreciate any recommendations you make on our behalf. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Awful company, they pushed to disconnect our alarm, we’re not insured to do so nor are they electricians. Left damage in property, live wires in walls (could have caused a house fire), left us with no smoke detector, told me that to stop the old alarm bell ringing they can climb out the window and put it in water. Took weeks to fix everything and was down to us to sort the repair people , get our old alarm company back and waste weeks of time, stress and worry to put the items back to how it was before they entered the house. Now they refuse to compensate for all the issues! Don’t use if you value your house or safety!”

Helpful Report

Posted 3 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“I used to be a Verisure customer I asked them to downgrade my monitored moonshot Alarm I had no problems and an engineer come to my premises on the 17th of November 2022 to downgrade the system I only had to pay the engineer £134.00 as a one off payment in full I am now the owner of the alarm System but I am on local bell alarm only and have no services with Verisure whatsoever and I dont have to pay them any more money No repairs or maintenance No Police or guard response and most of all No False Alarm Penalties or Middleman just do what I done guys.”

Helpful Report

Posted 3 years ago

Hi, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“This is a useless company when it comes to customer service, I would seriously advise anyone to look elsewhere when it comes to security. I am NOT happy with any of the services that I have received, and you can never speak to accounts or customer services if you have an issue, and they definitely don't reply to emails..! Once they got your contract and your money, they don't want to know you.”

Helpful Report

Posted 3 years ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“They don't reply to emails, so bad customer service. The doorbell very often doesn't work and it's a long and unnerving process if you want to end the contract. Do not use verisure guys.”

Helpful Report

Posted 3 years ago

Hello Elena, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“All you’re is fraudulent company that aims to use security installations as a means of stealing from customers by tricks, You installed devise that never worked for a 30days continuously without a problem. Your customer service very inadequate, no customer care, not trained enough to have helpful information for customers, always referring to another invisible team that could answer questions, they only call to tick box but not really respond to customer queries Stop deceiving customer that they can cancel because your cancellation team lives on the moon which takes centuries before they can arrive on earth to answer or disconnect uncertified customers. If one is lucky to receive a call back is only when one stops these rip off from collecting direct debit. You mention it takes 3 months for cancellation to go through, what sort of rubbish is this when at the point of sell you don’t mention it You make decisions for customers not the other way round bullying customers to stick with services that are inadequate not working yet you take full amount each month when it comes to payments.”

Helpful Report

Posted 3 years ago

Hello Jennie, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

“Thanks receece for the service 345612”

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Posted 3 years ago

Hello, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleague Receece, I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Seb Your Verisure Customer Support Team

Posted 2 years ago

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