I have no idea why these reviews are so bad on this site! Go to TrustPilot, you'll see actual honest reviews and thousands of them! I have been with Verisure for 6 months now. Their customer service is excellent (I actually manage a support desk for the company I work - different sector but regardless, I know what good customer service is) and I have never had any issues whatsoever with Verisure. They are very thorough. They do all the maintenance needed which is included in the monthly price (even come out to change any camera batteries when they eventually need changing although they do last!) Today I spoke to Pete to book in a second Arlo camera in the back garden and possibly a doorbell also. The alarm system is brilliant. It is subscription based (monthly) rather than yearly so if really needed, you could give two months notice and stop all payments after then. You are not tied in for a year or more. The camera's are excellent, all in all a great experience. Highly recommend.