Vapekit.co.uk Reviews

Name: Vapekit.co.uk
Address: Unit 103, 92 Oldfields Road, Sutton, Sutton
Rating: 4.94

4.9 Rating 19,392 Reviews

99 %

of reviewers recommend Vapekit.co.uk

4.9

Based on 19,392 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 870 4346

Email:

support@vapekit.co.uk

Location:

Unit 103,
92 Oldfields Road,
Sutton
Sutton
SM1 2NU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have received My order and the box containing the liquid features ATOM more than Hangsen. I have noticed quite a big difference in the liquid as it sticks more in my throat than normal. I have therefore just placed an order with another company which supplies brands made in the UK. I used to buy 20 or 30 bottles at a time”

Helpful Report

Posted 2 years ago

Hi Brice Thanks for your message and I'm sorry you were disappointed with your order. Just to explain, the Hangsen liquids you bought have always been called Atom, it's just that Hangsen have recently changed their branding and packaging so the Atom branding is now more prominent. You can see how the branding has changed on their website here https://hangsen.com/ The formulation of the liquids hasn't changed at all, only the packaging is different. We will email you privately to try to resolve this for you. It's possible the batch you received wasn't up to scratch. This is rare but it does happen. We want you to be happy with every order you place so we'll do all we can to help. Best regards, Marc Customer Support

Posted 2 years ago

“This order has not been recieved when checking the Tracking number it just says we will update this item when its out for delivery”

Helpful Report

Posted 2 years ago

“The bottles were not sealed and one of them has a different shade of liquid in it”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave us a review and I'm sorry to hear that you were unhappy with your order. We do occasionally get these questions, particularly with Vampire Vape liquids, so we created Help Topics on our site to explain This one explains why people sometimes think the lids are not sealed when in fact they are https://vapekit.co.uk/helpdesk/question/ive-received-a-bottle-of-e-liquid-but-think-the-seal-is-broken This one explains why the colour of the liquids sometimes varies https://vapekit.co.uk/helpdesk/question/why-does-the-colour-of-some-e-liquid-vary-from-bottle-to-bottle If, of course, neither of these apply and the items were in some way faulty, we would be happy to replace them for you. We guarantee everything we sell and will always replace any items customers aren't happy with. We'll drop you an email to see if we can assist further anyway. Best regards, Marc Customer Support

Posted 2 years ago

“THE WEBSITE WAS NOT WORKING, HOWEVER MANAGED TO ORDER OVER THE PHONE.”

Helpful Report

Posted 2 years ago

“I have used this company as Vapester previously and now Vapekit for years and had great service. I recently had a discount code emailed but when I tried to use it it didn't work. Emailed them to querie why but after two days no response. Don't seem to be as responsive as they were. Shame as I had always found them good in the past.”

Helpful Report

Posted 3 years ago

“I placed an order with this company last Monday 9th March and I am still waiting for my order. Spoke to someone who, whilst apologetic, tried to blame to post office workers not turning up for work using the corona virus as an excuse?? Despite the fact that I had post delivered every day last week. So really poor show from this company.”

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Posted 4 years ago

“Really disappointing customer service”

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Posted 4 years ago

“I've been using Vapester for the six months since my last ever cigarette. The oils are very reasonably priced, keep the craving for nicotine at bay and the delivery - free no less - is second to none Invariably the order is received the day after the order is placed.”

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Posted 5 years ago

“Missing nicotine shot”

Helpful Report

Posted 5 years ago

Hi Thanks for your review and I'm really sorry we missed a nic shot off your order. I'll make sure that we send a couple off in the post to you today. Apologies again Marc Customer Support

Posted 5 years ago

“Very disappointed this time the tobacco smells terrible i have been ordering from This site for a long while have been in touch but still awaiting feedback”

Helpful Report

Posted 5 years ago

Hi Mrs Carter We're very sorry you weren't happy with the liquids you received, but were slightly unsure from your email what you wanted us to send instead. We've sent you a message to clarify and will take care of the exchange as soon as we hear back from you. I'm sure you've thought of this already, but have you tried a fresh coil in your device just to be sure that isn't the issue? If you need us to send one for you to test we'd be happy to do so. Thanks Marc

Posted 5 years ago

“Sadly I had a bad experience. I ordered some vape liquid that didn't arrive. I sent lots of messages and the last three messages were ignored so didn't get my liquids or my money back. Sad really as I never had a problem with them before.”

Helpful Report

Posted 5 years ago

Hi Stephanie I'm really sorry to hear you didn't receive your liquids. I've just checked through all of our support messages and we've not had any from you that I can see, I think maybe you sent them to a different email or possibly there is a fault with our ticket system. I'll email you now and we'll resolve this for you straight away. Best regards, Marc

Posted 5 years ago

“After placing my order with no problems I received my refills promptly two days later. Really pleased with the service.”

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Posted 6 years ago

“Faulty product which was not refunded because of the most pathetic excuse. Being taken up with trading standards.”

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Posted 7 years ago

“I was sent the wrong products, I ordered the EVOD2 vaporizers x2 but was given the EVOD instead which are the old ones. they were xmas presents so I wasn't happy as I paid for the EVOD2. Anyway I sent an email explaining the situation but no response yet!”

Helpful Report

Posted 8 years ago

Vapekit.co.uk is rated 4.9 based on 19,392 reviews