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My Family Silver Reviews

4.9 Rating 139 Reviews

99 %

of reviewers recommend My Family Silver

Company Reviews

4.9

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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07708 667448

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My Family Silver 5 star review on 24th July 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I literally cannot say enough nice things about My Family Silver AND Hancocks!!! I am in the U.S. and ordered two signet rings to surprise my fiancé with his family crest. I was so excited to receive the order, so I emailed the website to confirm that the order processed – turns out, it didn’t go through because of a hang up with our credit card. Martyn from MyFamilySilver and Stephen from Hancocks were EXTREMELY responsive and so helpful/accommodating through the whole process of trying to resolve this issue. After sending them some confirmation documents, they got everything resolved and out the door. It was amazing and especially reassuring since I was ordering internationally. I never write reviews (I know a lot of people say that, but I really don’t!) but wanted to credit Martyn/Stephen/Matthew with this great customer service and to assure anyone who is considering purchasing from MyFamilySilver that they are legit and their work is awesome. The rings shipped on a Monday and ARRIVED IN THE U.S. the very next day!!! No joke. The rings are spectacular and gorgeous – the detailing and quality on them are insane. I cannot thank them enough for these pieces that will no doubt become family heirlooms!”

Posted 7 years ago

“I was just so happy to find little special pieces of history belonging my family. Thank you.”

Posted 7 years ago

“I've bought from My Family Silver on two occasions and have not only found them to be most helpful and professional but I have been extremely pleased with my purchases, which more than fulfilled my hopes and expectations.”

Posted 7 years ago

“Very efficient service, made in a short time, bothered to ring to check I would be in to accept delivery. Also resized and returned within a very few days. Thank you”

Posted 7 years ago

“Beautifully crafted signet ring and it arrived in a much shorter time than expected.”

Posted 7 years ago

“Attention to detail, regular contact and good service”

Posted 7 years ago

“I ordered a signet ring to replace one my daughter had lost early in December. I explained to them what had happened and asked if they could manage to replace it by Christmas. This they did with minimal fuss and extreme speed. Needless to say we were all delighted.”

Posted 7 years ago

“Ordered a gents engraved gold signet ring and was delighted with the speed and professionalism of the service but most importantly by the quality of the ring. Will be proud to wear it and pass it on through the generations”

Posted 7 years ago

“Wonderful quality and speedy order.”

Posted 7 years ago

“The gentleman at My Family Silver were very attentive to my needs. They provided regular communication and perhaps most importantly, produced a beautiful product. I highly recommend their services.”

Posted 7 years ago

“Skilled location of items and excellent service”

Posted 7 years ago

“Everything brilliant! Thank you!”

Posted 7 years ago

“Thank you so much for all of your incredible help and assistance in putting together a very special christening present for my godson - I am thrilled with it. Charlotte”

Posted 7 years ago

“Stunning signet ring and a great service.”

My Family Silver 5 star review on 24th July 2016

Posted 7 years ago

“The website was easy to understand and the ordering easy. The service was quick and efficient and we felt reassured that when we had contact from my family silver to say they had received the order. This gave us peace of mind on purchasing a high value item.”

Posted 7 years ago

“I recently ordered three signet rings but needed to confirm some details (ring sizing) with My Family Silver. I found them to be incredibly helpful and would recommend that anyone looking to buy a ring should look no further for their purchase. The rings when they arrived (engraved) were of the best quality with every detail clearly visible and are stunning. Thank you all.”

Posted 7 years ago

“There were only five stars to choose from in making this review, the best being 'Very Good'. My rating for My Family Silver is 'Super Excellent'. The quality of the signet ring I purchased for my husband is outstanding; the engraving, perfect and the presentation, tasteful and what one would hope for from such a distinguished company. The attention, courtesy and helpfulness given to customers by the staff is second to none. It has been a genuinely pleasant experience to place my confidence in My Family Silver; a confidence which was thoroughly upheld and rewarded.”

Posted 7 years ago

“Excellent, prompt service and such a worthwhile approach to research and attribute the arms and crests. Well doen.”

Posted 7 years ago

“Thank you. What a magnificent job you did. Regards Giles Somers”

Posted 7 years ago

“Photographic display excellent. Courteous and speedy response to enquiries”

Posted 8 years ago

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My Family Silver is rated 4.9 based on 139 reviews