“We ordered a pair of silver hairbrushes engraved with the family
crest for our grandsons christening.
They were done beautifully and will be a wonderful heirloom
for him to pass on to the next generation in due course.
Thank you very much.”
“I have always received excellent service from My Family Silver. An interesting and valuable
collection of crested silver can be built up from them. I have no hesitation in recommending them to serious silver collectors.”
“I have been impressed with the efficient personalised service from Mt Family Silver on the occasions on which I have used the site. My enquiries are always promptly answered in a friendly but professional manner. Items purchased are despatched promptly and arrive securely packed in a short period of time. International postage charges are reasonable.”
“Online ordering was a simple process and a brief phone call to clarify ring size and likely fit etc. was brief and uncomplicated. Advice on likely fit was good and the purchase as ordered was delivered promptly.”
“I rarely write reviews but this Company deserves special mention.
I requested a ring sizing guide and received it within 36 hours with a first class stamp and compliment slip on quality paper.
Two other jewellers were contacted but - two months later - I have not had any response from them!
I ordered the ring from Hancocks online with a follow up phone call to check all details were correct. This was dealt with courteously and efficiently. Approximately ten days later I received a phone call to confirm that I would be available to receive the ring by post the following day.
I received the ring; well packaged and presented. I was delighted with the product and especially with the service. It is a pleasure to give positive feedback to a Company who are clearly customer oriented and who maintain strict standards of customer service throughout the entire process.
I have no connection with Hancocks, but if I did, I would be proud to be associated with good old fashioned principles. Well done to all involved and thank you for everything.
“A source of antique silver that can be trusted for accurate descriptions. I have no fear of purchasing fakes and altered pieces. Combine this with prompt shipping and superior packaging, and I have no doubt that my newly purchased silver will arrive in perfect condition.”
“A perfect transaction. Questions I had were responded to quickly and informatively. The silverware was accurately described, online payment was processed without problem and postage to Australia was prompt and well priced. A great website and a great company to deal with.”
“When you are ordering from the other side of the world (Australia), as I have done several times with My Family Silver, you need to know that certain critical standards are going to be maintained. These standards have been exceeded in every category. Thank you and I look forward to your being of service again!”
“Very professional and knowledgeable about their area. Helpful when there were a few questions. Accommodating when I had some special requests about when and where for delivery. However, their delivery partner, Royal Mail, let them down, despite assurances. Alls well that ends well, though, and the recipient of the ring was very pleased”
“The item I purchase has smaller dimensions than was stated. The outside frame was even smaller than stated. I am very disappointed about the product and the price payed. The price would have been in keeping if the item had been at the size stated. The graphics were nice, but I will not be returning to your company for further business.”