“I ordered 2 flags with specific instructions for 2 poles (1 each side) and they came as regular ones, with no stitching to add a pole.
I ordered the feather flag KITS - Please be aware, this kit does not include the base, although it shows clearly on the photos that it is weighted. they get around this by saying that the website says these are extra, but its not obvious. you just get a ground spike. it was too late to order these, as we were up against event deadline. A real disaster. I feel this should be asked upon ordering, but when you order through a 'contact form' there is no human interaction and things get lost along the way.”