Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,041 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I love the tea. I'm a BA gold card member and was introduced there. I don't like having to pay p and p. This makes a cup of tea almost prohibitive. Hopefully it will be available at retail.”

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Posted 3 months ago

“Obtained options hot chocolate cherry flavour , just gorgeous and quick delivery”

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Posted 3 months ago

“The best peppermint tea I have found”

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Posted 3 months ago

“I LIKE YOUR GREEN TEA VERY MUCH IT HAS GOT A TASTE THAT I AM HOOKED ON . IT IS A LOVELY FLAVOUR. I SHALL ENJOY MANY MORE.”

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Posted 3 months ago

“Green Tea with Orange & Lotus Flower is my favourite green rea. Sadly I have not been able to purchase it from my local supermarkets as they no longer stock it. I have managed to buy some direct from yourselves, but I guess that will be the last time. I don't like the other flavours as they taste very artificial.”

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Posted 3 months ago

“I often place an order for fruit teas etc and dealing with twinings is like dealing with a small firm in that it’s so easy and it feels personal which is nice. Great products too, my only gripe is I can’t just duplicate a previous order, all on all though, top stuff!.”

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Posted 3 months ago

“Twinings Orange& Lotus flower green tea is mine and my husbands favorite tea. Sadly I don't seem to be able to find it on the shelves any more in Sainsburys. Thankfully I have now found I can buy it direct from yourselves without having pay double charged by a 3rd party. Please keep producing this tea”

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Posted 3 months ago

“Would like to be able to purchase cold infusion teas in more places”

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Posted 3 months ago

“I am unable to purchase y favourite green & black tea blend in supermarkets any longer so I am pleased to be able to purchase them online”

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Posted 3 months ago

“Love this tea!!Excellent service and delivery all the way to Bermuda. THANKYOU twinings!”

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Posted 3 months ago

“Excellent quality product and delivered within 6 days”

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Posted 3 months ago

“The produc t is great b ut b y using evri your deliverfy is terrib le. They sat with my order for a week before delivering it”

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Posted 3 months ago

“My local supermarket no longer stocks the tea bags I love so I ordered direct from Twinings. Good price and super fast delivery. I will reorder soon and may try some other flavours....”

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Posted 3 months ago

“All the tea all the tea a got were excellent .”

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Posted 3 months ago

“Orange and cinnamon is the best thing ever happened. Lady Gray is not what it used to be though , I have discussed that with the staff at the shop in London. Not sure what has happened, I would be grateful if this could be looked into. Delivery was perfect, as I can’t find my favourite orange and cinnamon in shops. Thank you so much.”

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Posted 3 months ago

“Can buy the fruit infusions I like and want as they are not all sold at the supermarket. Love all the ones I keep buying! 😋”

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Posted 3 months ago

“The only green tea that I like is Twinings Green Tea, Orange and Lotus Flower, which I have been enjoying for years. Upsettingly it is being discontinued and is no longer available from shops. Very disappointing. 5 stars for the tea...1 star for discontinuing it!”

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Posted 3 months ago

“Wonderful service but a bit confusing using the 3rd party payment system”

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Posted 3 months ago

“Tesco had run out of my favourite blend of tea I ordered it straight from yourselves and will be doing this in the future thank you for your prompt and good delivery .”

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Posted 3 months ago

“Helpful on phone when ordering. Fast post.”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,041 reviews