Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“excellent product and service”

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Posted 1 year ago

“Easy to order arrived timely”

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Posted 1 year ago

“Ordered this directly from Twinings as all the supermarkets seem to have stopped stocking it which is disappointing . Order arrived quickly”

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Posted 1 year ago

“A deliciuos selection of fruit teas”

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Posted 1 year ago

“The products are delicious but the portage charges are too pricey - they should consider offering free postage rates when ordering £15 worth or at least a lower rate. They offer free postage over £30 but that is a lot to spend on tea!”

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Posted 1 year ago

“Makes a perfect Christmas present 🎁”

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Posted 1 year ago

“Everything went like clockwork”

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Posted 1 year ago

“Can’t really review anything apart from who twinings decide to use for their deliveries. As I’ve still not received my tea. Having to message for a second time to chase this up.”

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Posted 1 year ago

“Great service.; Prompt delivery. Recommended.”

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Posted 1 year ago

“Quick delivery”

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Posted 1 year ago

“The quality of the purchases I had last time ,which was done Darjeeling tea and a beer mug for myself. loved them. Although the parcel was soaking wet where the courier had left it out in the rain which wasn't your fault. Luckily it didn't affect the things inside”

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Posted 1 year ago

“Very pleased with my purchase of the advent calendar and the great selection of teabags.”

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Posted 1 year ago

“These fruit teas are amazing, so fruity and fresh .. ☕️🍊🍋🥭🍓🫐🍎”

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Posted 1 year ago

“Excellent and prompt service.”

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Posted 1 year ago

“First tasted Twinings Golden Tipped English Breakfast tea of all places - America! Loved the taste immediately. I have looked at the supermarkets in the UK but have not found the pyramid tea bags. Easiest way is to buy straight from Twinings. I have been buying this particular brand for many years now and it never fails to please me. Ordering is very easy and straight forward. Package arrives on time and in good condition.”

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Posted 1 year ago

“Postage was quick to the republic of Ireland and no hassle with brexit charges. Ordered them for a trip to australia 👍”

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Posted 1 year ago

“Order never received, placed on 27 November.”

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Posted 1 year ago

“Quick delivery of a complete order. Most orders arrive in one piece. The one time it did not, customer service was very quick to respond with a number of satisfying solutions to pick from and the situation got resolved fast and satisfactory.”

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Posted 1 year ago

“I love the flavour of Twinings and such a good range of teas to suit all tastes. Would definitely recommend to my friends and family.”

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Posted 1 year ago

“OTTIMI PRODOTTI, INTROVABILI,OGGETTISTICA FANTASTICA, QUALITA' TOP”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews