“Poor Sarah will have delivered plants and gorgeous pots to my house every Tuesday for 3 weeks. The first was a birthday present and then I couldn't resist spending my birthday money on more. I will definitely be using Twig again in the future!”
“I had a problem with plant, that I've purchased, but Sarah solved it very quickly. 5 stars for great customer service and communication!”
Posted 2 weeks ago
I am so sorry that your plant was in this condition when you received it. As you said it sounds like water damage and I take complete responsibility due to the little time you have had it for. I would be happy to refund you the total amount of the purchase or give you a replacement plant. Please let me know which option is best for you.
I want you to know that this is definitely not my normal standard of service and I'd like to apologise again for it happening on this occasion. Do let me know how you would like to proceed.
“Amazing! Really good range of plants to choose from & the service was outstanding. Sarah delivered the plants herself & gave us her card so that we could email her if we had any questions about caring for the plants. 100% would buy from Twig again!”