Trustd Legal Services Reviews

Name: Trustd Legal Services
Address: Rural Innovation Centre, Avenue H, Stoneleigh Park, Kenilworth
Rating: 4.93

4.9 Rating 216 Reviews

100 %

of reviewers recommend Trustd Legal Services

Company Reviews

Metrics

4.9

Based on 216 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow. no communication never returns calls or answers E mails but happy to have payment wouldn’t ever recommend. Very stressful time of our Life made worse by using this company”

Helpful Report

Posted 6 months ago

Dear Mr Jones We are very sorry to read that you were not happy with the service we provided. We can see that your Probate application was completed and sent to you 6 working days after we received the final information required from you. Upon receipt of your signed forms, the application was immediately submitted, and being a complex application had to pass through HMRC and then the Probate Court, a process that typically takes about 5 months and we have no control over. In your instance, the Probate Court took slightly longer than hoped to issue the Grant. We understand that this can be a very difficult time, and it can be frustrating waiting for Probate to be granted. It is not the case that we do not return emails or calls, and we endeavour to response promptly to customer communications. Where we receive requests for updates from the Court, or requests to chase them, both of which are not allowed by the Court within a particular timeframe, we may not be able to respond to all of these within a short timeframe. We wrote to you at the point of application submission to warn of the sometimes lengthy Court turnaround times to manage your expectations regarding this. Should you wish to discuss this directly with us, please do not hesitate to phone or email. Thank you for using our service. Kind regards James

Posted 6 months ago

Trustd Legal Services is rated 4.9 based on 216 reviews