Treethorpe Ltd Reviews

Name: Treethorpe Ltd
Address: 44 Beaufort Court, Admirals Way,, London
Rating: 4.80

4.8 Rating 87 Reviews

97 %

of reviewers recommend Treethorpe Ltd

Company Reviews

Metrics

Info

4.8

Based on 87 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

About Treethorpe Ltd:

In the last ten years, working with private individuals, company secretaries, asset custodians, local authorities and solicitors, we have helped over 2,500 ordinary people benefit from over £17 million worth of assets; assets they themselves had either long since forgotten about, or through our involvement, they have received a share in an unknown asset or estate they were legally entitled too. We achieve this through; genealogy research, our experience in historical probate research, our ability to trace people, the relationships we build with our clients and by utilising our asset discovery expertise.

Visit Website

Phone:

02089148317

Email:

r.mcnaught@treethorpe.com

Location:

44 Beaufort Court, Admirals Way,
London
E14 9XL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a withdrawal request and didn’t receive any response for several days. Shortly after, the balance in my wallet suddenly went missing. After a week passed without any clarification, I contacted support through the email in my bio (EMAIL IN MY BIO), and they were able to help me retrieve the lost funds. Although I’m relieved the situation was resolved, the overall experience left me uneasy. It’s important for users to feel confident that their funds are secure and that any issues will be handled promptly. Strengthening the reliability and responsiveness of customer support would go a long way in building that trust.”

Helpful Report

“I was contacted back in 30/10/2020 regarding information request in one of their cases. I replied and provided relevant family information. I duly received their information pack. I had no further contact so April 2021 I contacted them and was informed things were on going. Since then there has been no further update or communication despite several emails and phone calls leaving messages for a callback the last of which being January 2024 have all been ignored / unanswered. Some sort of update would be nice even if its the case has been dropped, Due Diligence comes to mind.”

Helpful Report

Dear sir, Thank you for sharing your feedback. We’re sorry your experience did not match your expectations. I note that your cases manager has been in touch to explain that you have not received any further information from us because you did not engage in our service. I trust that she has helped clarify this misunderstanding so we can move forward. Regards Rebecca McNaught Commercial Manager

“Short of words to describe the diabolical service received since first contacted by Treethorpe Ltd approaching 18 months ago. Beggars belief this organization remain in business…”

Helpful Report

We are very sorry to read about your disappointment in the time it has taken to deliver our service. There are a small number of general reasons that have contributed to the delays we’ve experienced, including difficulties in dealing with 3rd parties as a result of their re-emergence after COVID, and more recently postal strike action. Specifically for your case however, there is an outstanding matter that we have been trying to resolve with a 3rd party on your behalf, which they have not yet agreed to – resolving this matter as we have been pressing for would have a material positive effect for you our client. As you have previously discussed with your cases manager, we continue to work to resolve this issue, and will be in touch to discuss this again shortly. Thank you for your continued patience. Regards Richard Thurmott Commercial Manager

Treethorpe Ltd is rated 4.8 based on 87 reviews