“The knobs provided were faulty, rendering them unusable. But, 5/5 on the customer service that followed. Quick, friendly responses on email, and once problem was established, they sourced another supplier. I had already ordered replacements by this point, so they gave me a full refund on the spot.
They also called to explain, which is a very nice human touch.”
“I still haven’t received the hinges
12 days!!
The morning after this poor review I received a phone call from tradefit who explained they had looked into my order, Amazon had cancelled the delivery for some reason. The chap who called was very apologetic and has rectified the issue.
This was good customer service, hence my change in review.”
“Bought this handle and latch set for an internal door and have now fitted them. They were easy to install and look great, works like a dream. Very happy.”
