Hi Lewis
Thank you so much for your feedback, glad to hear the items arrived quickly for you!
I am so sorry about the screw, I can of course get a replacement in the post for you if you still need it. Please come back to me if I can help further.
Thanks Lauren
Hi John
Thanks for your feedback, firstly I am glad to hear the product was suitable and as advertised.
Apologies there was a one day delay with delivery, I can see you ordered on Thursday and your goods should have arrived Friday rather than Saturday. We do work really hard with our couriers to ensure deliveries happen on time and 98% of the time they do.
Sometime there are unexpected delays and I am sorry if this caused you inconvenience.
Thanks Lauren
“Partially sent the wrong items and the ones sent were partially without the screws/bolts to go with them!!
Rang them up though and they were very helpful (very nice lady) allowing to return for a refund . Would like to have given more stars but can't give three for acceptable when i got the wrong stuff!”
Hi Stevie
Once again I am so sorry about the issue, we have fully reviewed this item with our supplier and made some changes to avoid this happening again.
I am so glad to hear customer service were helpful and quick to get it sorted for you.
Hopefully next time we can get it right for you and earn the 5 stars!
Thanks Lauren
“This company are brilliant. They answer the phone promptly and sound asif they are pleased to help. They know the answers to technical queries. They phoned to ask if I still wanted the item when there was a delay of just a few days before they put the order in. Tracking works. Delivery is spot on. Unheard of efficiency!”
