Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,002 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,002 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

"Great service! I have reordered these pens several times now and the servcice is always helpful and speedy. The pens are great quality too - even this new recycled version!"

Total Merchandise 5 star review on 25th March 2024

Jenny

"The team at Total Merchandise, we extremely efficient with their responses and making amendments, as requested. Our notebooks are fantastic, brilliant quailty, they llok very professional and the way they look\/feel make it obvious that they are recycled! "

Total Merchandise 5 star review on 7th March 2024

Abbie-Jo

"Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. \r\nMy order was received on the agreed date. Very efficient, I highly recommend."

Total Merchandise 5 star review on 6th September 2023

Ali

"Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect. "

Total Merchandise 5 star review on 1st August 2023

Katharine

"I am delighted with the results and I am impressed with the customer service. "

Total Merchandise 5 star review on 27th July 2023

Linda

"Great service & fast delivery "

Total Merchandise 5 star review on 20th December 2022

Richard

"Excellent communications, value and quality. "

Total Merchandise 5 star review on 15th June 2022

Wendy

Anonymous

Anonymous // 01/01/2019

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Jenny

Verified Buyer

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“Great service! I have reordered these pens several times now and the servcice is always helpful and speedy. The pens are great quality too - even this new recycled version!”

Helpful Report

Posted 3 weeks ago

Hi Jenny - thank you so much for sharing! We're so glad to hear that you were happy with your finished recycled pens and the service you received. We always love seeing our customers' finished products, so thanks for taking the time to upload an image to your review as well.

Posted 3 weeks ago

Abbie-Jo

Verified Buyer

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“The team at Total Merchandise, we extremely efficient with their responses and making amendments, as requested. Our notebooks are fantastic, brilliant quailty, they llok very professional and the way they look/feel make it obvious that they are recycled!”

Helpful Report

Posted 1 month ago

Hi Abbie-Jo - your recycled notebooks look amazing! We're delighted to hear that you're pleased with your products and the service you received, and thanks also for taking the time to share the photo as well. We look forward to assisting you with another order soon.

Posted 1 month ago

Ali

Verified Buyer

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“Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. My order was received on the agreed date. Very efficient, I highly recommend.”

Helpful Report

Posted 7 months ago

Hi Ali - thank you so much for taking the time to leave us such wonderful feedback. We really appreciate your comments and have shared them with our team. Thanks also for sharing the photo of your bags (they look great!) and we look forward to helping you with another order soon.

Posted 7 months ago

Katharine

Verified Buyer

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“Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect.”

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Posted 8 months ago

Oh wow, your party hats look great! Thanks for reviewing us and sharing the photo, and we hope your event was a wonderful success. We hope to work with you on another order soon.

Posted 8 months ago

Linda

Verified Buyer

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“I am delighted with the results and I am impressed with the customer service.”

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Posted 8 months ago

Hi Linda - we're so pleased to hear it and thanks for sharing the photo as well! We hope to work with you on another order soon.

Posted 8 months ago

Richard

Verified Buyer

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“Great service & fast delivery”

Helpful Report

Posted 1 year ago

Wow, your bottles look great! Thanks for the 5* feedback, Richard.

Posted 1 year ago

Wendy

Verified Buyer

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“Excellent communications, value and quality.”

Helpful Report

Posted 1 year ago

Thanks for the fantastic review, Wendy - and your banner looks great!

Posted 1 year ago

Kate

Verified Buyer

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“Everyone was helpful and efficient and our order was ready for delivery early. We're very pleased with the quality.”

Total Merchandise 5 star review on 3rd June 2022

Helpful Report

Posted 1 year ago

Thanks so much for the wonderful review and for sharing the photos, Kate! We're so glad to hear you were happy with your products and hope to work together again soon.

Posted 1 year ago

Christina

Verified Buyer

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“great service and lovely teddies”

Total Merchandise 5 star review on 25th May 2022

Helpful Report

Posted 1 year ago

Hi Christina - thank you for the great review and for sharing a photo of your finished teddy bears! They look great with your logo and we're so glad you're pleased with them. Hope to work together again soon!

Posted 1 year ago

Gillian

Verified Buyer

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“Sales Team (Charlotte) extremely helpful from start to finish. End product looked great! (Wedgepad) lead time was acceptable and received prompt delivery, after sales follow up.”

Total Merchandise 5 star review on 6th April 2022

Helpful Report

Posted 2 years ago

Hi Gillian, thank you so much for the wonderful review and the great photo of your products! We're so glad you enjoyed your TM experience and hope to work together again soon.

Posted 2 years ago

Andrew

Verified Buyer

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“Always efficient and prompt to respond with good prices on the items i need.”

Total Merchandise 5 star review on 17th February 2022

Helpful Report

Posted 2 years ago

Hello Andrew, thank you for the excellent review and for sharing the picture of your pens - they look great! We hope to work with you again soon.

Posted 2 years ago

Verified Buyer

Anonymous

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“Service was incredibly friendly and efficient. I had to change our order a few times to fit various requirements and it was never a problem. Thank you!”

Total Merchandise 5 star review on 12th January 2022

Helpful Report

Posted 2 years ago

Thank you for the brilliant five-star review and for sharing a picture of your finished face masks - they look great!

Posted 2 years ago

Juliet

Verified Buyer

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“Very responsive and helpful throughout the entire process!”

Total Merchandise 5 star review on 27th October 2021

Helpful Report

Posted 2 years ago

Hi Juliet, thanks for the great review and for sharing the picture of your tote bags, they look fantastic!

Posted 2 years ago

Zephyr

Verified Buyer

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“Quality, efficient and quick! Very happy customer for company merchandise ZephyrYoga.com”

Total Merchandise 5 star review on 6th October 2021

Helpful Report

Posted 2 years ago

Thank you for the amazing feedback and for sharing the picture of your finished products - they look fantastic!

Posted 2 years ago

Rachel

Verified Buyer

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“Flags look great, very pleased with the order.”

Total Merchandise 5 star review on 8th September 2021

Helpful Report

Posted 2 years ago

Hi Rachel, thank you for the fantastic review and for sharing a picture of your flags - they look brilliant!

Posted 2 years ago

Hayden

Verified Buyer

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“My business needed foam fingers on a quick turn around, after our inquiry we where responded to very quickly and even in our short window they completed our request on time. I cannot recommend enough for their efficiency and fantastic customer service”

Total Merchandise 5 star review on 10th August 2021

Helpful Report

Posted 2 years ago

Thank you for the amazing review, Hayden. And thanks for sharing a pic of your foam fingers, they look great! We're so pleased to hear that you enjoyed your experience with us and we hope to work with you again soon.

Posted 2 years ago

Marzena

Verified Buyer

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“Great service.Everything we ordered looks very good. This is our first order, but not the last one.”

Total Merchandise 5 star review on 13th July 2021

Helpful Report

Posted 2 years ago

Thank you for the amazing feedback and for sharing the great image - your products look brilliant! We look forward to working with you again.

Posted 2 years ago

James

Verified Buyer

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“Helpful customer service who dealt with some of our specific needs without much trouble. Disappointed that investing in sustainable bamboo pens came packaged in vast quantities of unsustainable single-use plastics. Extremely counter-productive.”

Total Merchandise 3 star review on 5th July 2021

Helpful Report

Posted 2 years ago

Hi James, thank you for taking the time to leave your review. We are always looking at ways to improve our service and your feedback is very much appreciated; we have raised this with our suppliers. Thanks again and we hope to work with you in the future.

Posted 2 years ago

Craig

Verified Buyer

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“Purchased a number of branded notebooks across a variety of colours. Excellent communication from Amy and very pleased with the final results which arrived promptly.”

Total Merchandise 5 star review on 15th June 2021

Helpful Report

Posted 2 years ago

Wow, what a wonderful picture and review - your notebooks look fantastic! Thank you, Craig. We hope to work with you again soon.

Posted 2 years ago

Tina

Verified Buyer

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“Once again excellent customer service and merchandise from Total Merchandise-Liz was really helpful with all of my random enquiries and customisation, Amy also ensured we had all of the items delivered early ready for a trip away.”

Total Merchandise 5 star review on 8th June 2021

Helpful Report

Posted 2 years ago

Hi Tina, thank you for the amazing feedback and for sharing a picture of your finished items - they look great! We will be sure to pass this onto Liz, Amy and the rest of the team.

Posted 2 years ago

Philip

Verified Buyer

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“Malcolm&TheMagpies2020 is a low budget indie film made during the lockdown, the idea was to cheer people up and give them a giggle. Total Merchandise has allowed us to get noticed and offer a product to our followers and fans.”

Total Merchandise 5 star review on 25th May 2021

Helpful Report

Posted 2 years ago

Thank you for the fantastic five-star feedback, Philip! It's great to hear that you enjoyed your experience with us and both you and your followers are happy with the products.

Posted 2 years ago

Nick

Verified Buyer

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“Easy to order, well-priced, delivered on promised delivery date. We’ll be back!”

Helpful Report

Posted 2 years ago

Hi Nick, thank you for the wonderful review and for sharing the image of your coasters - they look great!

Posted 2 years ago

Kerry

Verified Buyer

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“Fabulous service from start to finish. Definately recommend and certainly will be using again. Thank you to Robyn and the team :-)”

Total Merchandise 5 star review on 20th April 2021

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Posted 2 years ago

Hi Kerry, thank you for the brilliant five-star review and for sharing these great pictures of your mugs. We hope to work with you again soon.

Posted 2 years ago

Jill

Verified Buyer

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“Total Merchandise provided an outstanding service from initial quote through to delivery of the our order. It was a seamless efficient exercise and I recommend this business without reservation.”

Helpful Report

Posted 2 years ago

Hi Jill - brilliant, that's what we like to hear! Thank you for the excellent review and for sharing the picture of your caps, they look great!

Posted 2 years ago

Jack

Verified Buyer

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“Ordered 500 soft touch sunglasses and I was blown away yet again with how they were! Excellent company!!”

Total Merchandise 5 star review on 6th April 2021

Helpful Report

Posted 3 years ago

Hi Jack - brilliant, that's what we like to hear! Thank you for the amazing review and for sharing the great picture of your sunglasses.

Posted 3 years ago

Adam

Verified Buyer

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“Great set of individually named mugs for Cowes Men's Shed on the Isle of Wight. Fabulous quality! Thanks to Sam and the rest of the team at Total Merchandise.”

Helpful Report

Posted 3 years ago

Hi Adam - thank you for the wonderful review and for sharing a picture of your mugs, they look great! We hope to work with you again soon.

Posted 3 years ago

Barbara

Verified Buyer

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“We purchased the Bamboo Moso badges and were so happy with the whole process. The sales team were really helpful at the beginning with pricing and checking whether our required shape would be do-able and also granting our request for magnetic fastening. We loved the idea of bamboo as it fits in with our company ethos and the fact that they are made in the UK and all packaging is recyclable is fantastic. Delivery was fast. When the badges arrived I was so delighted - they look fantastic and will be a tremendous add on sale to our resources. We had already ordered lanyards from elsewhere but I wish we had found Total Merchandise first. i would heartily recommend them and will use again”

Total Merchandise 5 star review on 8th March 2021

Helpful Report

Posted 3 years ago

Hi Barbara - wow what a wonderful review and thank you for sharing these fantastic pictures of your badges! We're delighted to hear that you were happy with the process and the finished product. We hope to work with you again soon.

Posted 3 years ago

Mandy

Verified Buyer

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“It was SO helpful to have an account manager but mine changed halfway through and gave me slightly different information to the first. It took a while to get things right. e.g. things weren't changed in some of the proofs that I'd asked to be - but at least I got sent the proofs so that the final thing that went to print was PERFECT. My client and I were both very happy with the end result.”

Total Merchandise 3 star review on 15th February 2021

Helpful Report

Posted 3 years ago

Hi Mandy, thanks for leaving us a review! All our clients are allocated an Account Manager to ensure they receive our usual levels of 5* customer service throughout the order process. Occasionally, an Account Manager will be reallocated midway through this process due to annual leave. We're glad that you and your Account Manager were able to work together to get your products just right, and are delighted to hear that you were pleased with the finished items. Thanks for sharing the photos - your notepads look great! We look forward to working with you again in the future.

Posted 3 years ago

Damian

Verified Buyer

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“I ordered some customised water bottles for our youth football team. TM were great at helping to design the bottles and were able to represent our logo and colours accurately. We ordered with a tight deadline, and I was grateful for the on time delivery, and the excellent value service.”