Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

"Great service! I have reordered these pens several times now and the servcice is always helpful and speedy. The pens are great quality too - even this new recycled version!"

Total Merchandise 5 star review on 25th March 2024

Jenny

"The team at Total Merchandise, we extremely efficient with their responses and making amendments, as requested. Our notebooks are fantastic, brilliant quailty, they llok very professional and the way they look\/feel make it obvious that they are recycled! "

Total Merchandise 5 star review on 7th March 2024

Abbie-Jo

"Great service and good quality merch. The staff were really helpful and phoned me! So rare these days to get to speak to humans! Made so much difference. \r\nMy order was received on the agreed date. Very efficient, I highly recommend."

Total Merchandise 5 star review on 6th September 2023

Ali

"Absolutely excellent from start to finish - super helpful customer service, they also came through when DPD made an error and sorted it out. Product was perfect. "

Total Merchandise 5 star review on 1st August 2023

Katharine

"I am delighted with the results and I am impressed with the customer service. "

Total Merchandise 5 star review on 27th July 2023

Linda

"Great service & fast delivery "

Total Merchandise 5 star review on 20th December 2022

Richard

"Excellent communications, value and quality. "

Total Merchandise 5 star review on 15th June 2022

Wendy

Anonymous

Anonymous // 01/01/2019

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Caroline

Verified Buyer

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“Very pleased with our new branded note books. Good quality, super efficient service from Jade. Arrived on time, process was quick simple and professional.”

Total Merchandise 5 star review on 9th December 2020

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Posted 3 years ago

Hi Caroline, thank you for the wonderful review and for sharing the great picture of your new notebooks!

Posted 3 years ago

Richard

Verified Buyer

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“108 mugs ordered. Very helpful, prompt delivery, perfect mugs.”

Total Merchandise 5 star review on 2nd December 2020

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Posted 3 years ago

Hi Richard, thank you for the brilliant review and for sharing this fantastic image of your mugs - they look great!

Posted 3 years ago

Dom

Verified Buyer

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“Thankyou Total Merchandise for a really efficient service and a fine end-product! Very pleased with these mugs!”

Total Merchandise 5 star review on 29th November 2020

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Posted 3 years ago

Hi Dom, thank you for the excellent review and for sharing this lovely picture of your mugs - they look great!

Posted 3 years ago

Matthew

Verified Buyer

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“Can’t fault them. Really speedy service in the design phase and very helpful team. Order arrived incredibly quickly (much quicker than the delivery estimate). Quality of the product can’t be faulted. Excellent print quality onto wood. All round great service.”

Total Merchandise 5 star review on 25th November 2020

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Posted 3 years ago

Wow - what a wonderful review, Matthew! Thank you for the great feedback and for sharing a picture of your final product.

Posted 3 years ago

Sian

Verified Buyer

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“Excellent product and good value for money. Very good customer service and communication”

Total Merchandise 5 star review on 18th November 2020

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Posted 3 years ago

Hi Sian - thanks for the great review and for sharing the product pics. Your notepads look great! We look forward to working with you again soon.

Posted 3 years ago

Ruth

Verified Buyer

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“My dealings with Total Merchandise were excellent all the way through the process, and we are very pleased with the finished product”

Total Merchandise 5 star review on 21st October 2020

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Posted 3 years ago

Wow - what a brilliant review, Ruth! We're delighted to hear that you enjoyed our usual five-star service and products.

Posted 3 years ago

William

Verified Buyer

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“Very very good customer service with very good email respite times. Very helpful with small details and getting your order and products exactly right.”

Total Merchandise 4 star review on 22nd July 2020

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Posted 3 years ago

Hi William - thanks for the lovely review and for sharing a picture of your completed car air fresheners! They look great and we're delighted you enjoyed a brilliant experience with us. We look forward to working with you again soon.

Posted 3 years ago

Emma

Verified Buyer

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“We love our new mugs and our customers seem to too! Lovely picnic mugs for the summer months. The colours and quality of the mugs are perfect. Thank you Total Merchandise for doing a perfect job.”

Total Merchandise 5 star review on 25th June 2020

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Posted 3 years ago

Hi Emma - thank you so much for your review and for sharing some pictures of your lovely new mugs! They look great and we're so pleased to hear that you had a great experience with us. We hope to work with you on another order again soon!

Posted 3 years ago

Simon

Verified Buyer

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“Great service and quality products. Thank you!”

Total Merchandise 5 star review on 6th September 2019

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Posted 4 years ago

Brilliant. Thanks for the great review and the pic, Simon!

Posted 4 years ago

Tina

Verified Buyer

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“We are super pleased with the merchandise ordered from Total Merchandise-speedy delivery even within a tight timescale and excelloent customer service-just browsing now for the next order! Thank you”

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Posted 4 years ago

Hi Tina - thank you for the fantastic review and that excellent photo! We look forward to working with you on another order soon.

Posted 4 years ago

David

Verified Buyer

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“Good service at competitive price delivered on time. 5 star in my book!”

Total Merchandise 5 star review on 28th August 2019

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Posted 4 years ago

Brilliant! Thanks for the review David - and for sharing the pic!

Posted 4 years ago

David

Verified Buyer

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“Fantastic Service from start to finish - My first time creating full colour shopper bag artwork, I was guided through the process by Tom. Prices are great and the quality equally so. I will be purchasing from the guys again. Very pleased with how smooth the process was.”

Helpful Report

Posted 4 years ago

Excellent - thanks David! We'll be sure to pass your kind comments on to Tom and look forward to working with you on another order soon.

Posted 4 years ago

Elisabeth

Verified Buyer

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“VERY happy with my colour-printed conference bags! Competitively priced & decent quality. Excellent interaction with Laura from TM, who answered extremely swiftly and competently. Was a pleasant experience and I would definitely recommend them!”

Total Merchandise 5 star review on 22nd August 2019

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Posted 4 years ago

Wow Elisabeth, what a wonderful review! We're delighted to hear you were impressed by our service and that you were pleased with your bags. They look great!

Posted 4 years ago

John

Verified Buyer

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“To: Poppy Etherington - Thank you for sorting out what might have been a disaster. The replacement bags arrived in good time thanks to your excellent 'crisis managment' and are just what we wanted. Well done for a prompt, courteous and efficient service.”

Helpful Report

Posted 4 years ago

Hi John, a big thank you for the fantastic review. We're delighted to hear Poppy was able to handle this situation for you - and that you're happy with your products! Thanks for sharing a photograph, the bag looks great. We hope to work with you again on another order soon.

Posted 4 years ago

Clodagh

Verified Buyer

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“I have been dealing with Samantha in Total Merchandise for the last few years and she has been fantastic. Her level of professionalism and ability to keep true on realistic delivery times. Our company merchandise always looks the part. Thank you.”

Total Merchandise 5 star review on 15th August 2019

Helpful Report

Posted 4 years ago

Hi Clodagh - thanks for the amazing review, and for sharing a photo of your products! We always love getting feedback on our customer service and will pass your kind comments onto Samantha. Look forward to working with you again soon!

Posted 4 years ago

Thuline

Verified Buyer

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“Good communication, fantastic product.... Very happy....”

Total Merchandise 5 star review on 17th July 2019

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Posted 4 years ago

Hi Thuline - your review is moo-sic to our ears. Do you have any udder pictures you could share? (Or are we just milking it now?) We love your travel mugs and are delighted to hear you do too!

Posted 4 years ago

Kerrie

Verified Buyer

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“Ordered reusable drinks bottles with our company branding. The product is great and good quality, good delivery. Thanks Joanna for your communication throughout.”

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Posted 4 years ago

Brilliant, Kerrie - we're delighted to hear you're pleased with your bottles! We look forward to working with you again soon.

Posted 4 years ago

Michael

Verified Buyer

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“I found them very helpful even when I ordered a bit late everything arrived in time with great feedback from our customers.”

Total Merchandise 5 star review on 10th July 2019

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Posted 4 years ago

Hi Michael - brilliant! We're so pleased you're happy with your products and look forward to working with you again soon.

Posted 4 years ago

Stella

Verified Buyer

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“From the start the staff were exceptionally helpful, patient and caring. The finished products were amazingly good and cheaper than anything else we could get. One well known firm told me it was not possible to print the keyrings with our book cover...but these people did it. Promptly delivered. We will be back for more excellent service and products and would recommend this firm highly.”

Helpful Report

Posted 4 years ago

Hi Stella - wow, we're so pleased to read your review! Thanks for the very kind words and we're glad you're delighted with the end product. We look forward to working with you again.

Posted 4 years ago

Jackie

Verified Buyer

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“We ordered some branded promotional mugs for our wedding fairs and they are lovely. Quick service and the mugs are high quality. There were a couple of breakages on delivery and we have been refunded for the damaged goods.”