Tile Warehouse Reviews

4.5 Rating 1,475 Reviews

Happiness Grade

Company Reviews

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Refunds

46.43%

- Difficult

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,\nThorpe Way, Grove Park, Leicester

46.43%

Industry Average

“ I sent them a message on the day with photo evidence of the damages and it’s a week later and still no reply! I even sent follow up emails and nothing! I just want a refund at this point not even the tiles! The delivery cost more than the tiles themselves and they were shipped lose in a box with one air bag. ”

posted 2 weeks ago - Anonymous

“ I did end up keeping the tiles in the end, but I hope the company will at least have the decency to refund the delivery fee, given that the order arrived almost a week late. ”

posted 2 weeks ago - Junaid Miah

“ Hoping a refund is being processed. ”

posted 4 weeks ago - Anonymous

“ Did not like the refund policy as there's no facilities to return left over extra tiles. ”

posted 1 month ago - Anonymous

“ I requested to cancel the order and receive a refund, but despite calling the customer service team twice, my request was ignored and the order was delivered six days late. ”

posted 1 month ago - Junaid Miah

“ If you need to contact 'customer service' for a refund or a complaint then you won't get any response. ”

posted 1 month ago - Anonymous

“ Tiles arrived poorly packaged and were snapped in half, immediately I photographed and emailed customer service I got an automated reply saying they would be in touch in 24 hours, waited 4 days and sent another email but again nothing called them after 11 days and got through to sales but not customer service was told they were behind Ordered on the 11th of September its now the 22nd and still no refund very poor customer service ”

posted 1 month ago - Ben Thompson

“ More Damaged Parts! after emailing and calling a bunch of times after my first delivery arrived broken, it took two weeks for a replacement to be sent out (zero correspondence on my initial want of a refund.) and lo and behold a second parcel arrived (to the wrong address) and was also broken. I just want a refund ”

posted 1 month ago - Anonymous

“ Initial order didn't get processed so arrived late. When the tiles did arrive they arrived all broken. Still haven't had a response back for a refund or replacement. ”

posted 1 month ago - Joseph Palmer

“ Still waiting for a refund after 3 weeks for damaged tiles ”

posted 1 month ago - Perthshire Premier Plumbing

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Tile Warehouse Reviews

Refund - Difficult