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Tile Warehouse Reviews

4.5 Rating 1,929 Reviews
E
Happiness Grade
Read Tile Warehouse Reviews

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,\nThorpe Way, Grove Park, Leicester

E

Refund - Difficult

45.00%
Industry Average
Tile Delivery arrived damaged which I immediately advised Tile Warehouse about and sent picture. Total of 13 emails later and 4 days delay responding to emails has left me with no refund. They expect me to provide more photos after paying out extra to my tiler to change the design so it could be completed on the day arranged. Thanks to Oliver and Hannah for poor customer service squabbling over 4 tiles. Would never use again.
posted 1 month ago - Lee D
Items returned on 7th Jan 26 as not all same colour , Still no sign of refund by 18th Jan 26.
posted 2 months ago - Richard
When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund.
posted 3 months ago - Jessica Markwood
Ordered 3 samples only got 2, Tiles ordered were as stated, all good, Z bar damaged, refund given no problems. Good customer service, average delivery. Product excellent.
posted 3 months ago - Aaron Mills
The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use Tile Warehouse again
posted 4 months ago - Anonymous
Although I managed to get a refund, I was left to dispose of a pallet of large smashed tiles myself.
posted 4 months ago - Natasha Hodgson
I sent them a message on the day with photo evidence of the damages and it’s a week later and still no reply! I even sent follow up emails and nothing! I just want a refund at this point not even the tiles! The delivery cost more than the tiles themselves and they were shipped lose in a box with one air bag.
posted 5 months ago - Anonymous
I did end up keeping the tiles in the end, but I hope the company will at least have the decency to refund the delivery fee, given that the order arrived almost a week late.
posted 5 months ago - Junaid Miah
Hoping a refund is being processed.
posted 5 months ago - Anonymous
Did not like the refund policy as there's no facilities to return left over extra tiles.
posted 5 months ago - Anonymous