“
It is a good job this company has ceased trading as they were a complete nightmare to deal with. They sent the wrong coloured tiles and then insisted they the ones we had ordered. To compound this they said we had to pay to return them.
They are owned by Topps Tiles and got a complete different experience from them when I rang their Head Office. They took complete control of the situation and a full refund was received within a week.
”
posted 1 week ago
- Anonymous
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I returned the items on 15th April as I no longer needed them and I have yet to receive any refund or communication, despite sending emails. Order no 115258.
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posted 2 weeks ago
- Ms Rowan Ellis
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Ordered the tiles half were Broken had already waited 2 weeks for delivery, ended up just binning them as I didn’t have a pallet to return them . Asked for a refund and they would only refund the damaged ones and not even the delivery fee slough half were delivered damaged.
”
posted 1 month ago
- Anonymous
“
Tile Delivery arrived damaged which I immediately advised Tile Warehouse about and sent picture. Total of 13 emails later and 4 days delay responding to emails has left me with no refund. They expect me to provide more photos after paying out extra to my tiler to change the design so it could be completed on the day arranged.
Thanks to Oliver and Hannah for poor customer service squabbling over 4 tiles.
Would never use again.
”
posted 3 months ago
- Lee D
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Items returned on 7th Jan 26 as not all same colour , Still no sign of refund by 18th Jan 26.
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posted 4 months ago
- Richard
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When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund.
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posted 5 months ago
- Jessica Markwood
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Ordered 3 samples only got 2,
Tiles ordered were as stated, all good,
Z bar damaged, refund given no problems.
Good customer service, average delivery.
Product excellent.
”
posted 5 months ago
- Aaron Mills
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The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use Tile Warehouse again
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posted 5 months ago
- Anonymous
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Although I managed to get a refund, I was left to dispose of a pallet of large smashed tiles myself.
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posted 6 months ago
- Natasha Hodgson
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I sent them a message on the day with photo evidence of the damages and it’s a week later and still no reply! I even sent follow up emails and nothing! I just want a refund at this point not even the tiles! The delivery cost more than the tiles themselves and they were shipped lose in a box with one air bag.
”
posted 7 months ago
- Anonymous
