Thetford Carpet Warehouse Reviews

Name: Thetford Carpet Warehouse
Rating: 4.97

5.0 Rating 261 Reviews

100 %

of reviewers recommend Thetford Carpet Warehouse

Company Reviews

Metrics

Info

5.0

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Thetford Carpet Warehouse:

We are an independent family run business retailing in carpet, vinyl and luxury vinyl tiles.

We offer a free estimate, planning and a Home Choose service. Please call us on 01842 760598 to book your appointment.

Our professional installers will complete your flooring purchase to the highest of standards.

Just need flooring? No worries as delivery is available.

Have old carpet down? We can sort that too and leave you with nothing to worry about except where to put your sofa!

Visit Website

Phone:

01842 760598

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Thetford Carpet Warehouse 5 star review on 9th June 2023

Katrina

Thetford Carpet Warehouse 5 star review on 18th May 2023

Becky

Thetford Carpet Warehouse 5 star review on 22nd February 2023

Madeline

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because you do what you say your going to do and turn up when you say your going to which we have found out in the past from other firms does'nt happen very often.”

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“excellent service ,very friendly staff , would recommend Thetford Carpet Warehouse everytime :)”

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“Very happy ..... went smoothly from purchase to fitting. Wouldn’t use anyone else”

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“Excellent choice of carpets available and extremely helpful and knowledgable staff - both Brett and Gemma were always more than happy to answer questions. Fitter (Tom) was efficient and did a fantastic job. Thank you so much all of you.”

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“Brett and Gemma provide a fantastic service, they go above and beyond to ensure their customers are happy and get the best deal available. They completely supported us with our new home, working with our estate agents to make sure tight deadlines were met.”

Thetford Carpet Warehouse 5 star review on 16th November 2017

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“Whole service was 5*. Lots of good advice.”

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“We were very happy with the attentiveness of each person we met from Thetford Carpet Warehouse, from our initial visit to the showroom, the home visit and the actual fitting of our flooring. Everybody made special efforts to meet our deadline. We're delighted with the whole job.”

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“Great job start to finish, very professional and competitive on price. Brett came to ours on his day off to measure as we were on a tight deadline. Everything fitted with great care and attention Thank you”

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“""Great service!!! Highly recommend!!!”

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HI Richard, many thanks for your business and your enthusiastic feedback! We hope to see you again soon :)

“We had already approached 3 other carpet suppliers and received quotes for carpets ranging from £10/£18 a square meter totaling between £380/£450. When I worked out the size I realized that all the carpets we were offered were 4mtr wide when we only required 2 mtr width. Thetford carpet warehouse were the only ones that told us it was possible to buy carpets in that width. Although the carpet was more expensive meter wise (£20 a mtr) the cost including underlay was £280!!!!!. So we got a better quality carpet but it cost us less. Thank you for your advice, the carpet looks fantastic”

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Good morning Mrs Smith, so pleased that we were able to get you a carpet which was much more cost effective for you and didn't leave you with enough waste to do your new extension twice over! lol If we can help in the future at all, please do not hesitate to give us a call :)

“Extremely helpful and polite, always a first class service. I wouldn't use anybody else. thank you.”

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Ahh thanks Mr Snow, many thanks for your return custom, it's always much appreciated and we hope to see you again soon :)

“Excellent advice and assistance when choosing my carpet.Very personable staff.”

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Good morning Mrs Norton, thanks so much for your positive review. We always like to treat our customers how we like to be treated so we are not pushy in the slightest and each and every customer is an individual to us, not just an invoice number like you may find with big companies. We take our time with everyone and will always give our honest advise :) Thanks for your business with us and if we can help at all in the future please do not hesitate to give us a call :)

“Fitters where very good in moveing items for me &customer service very good”

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Thanks Mr Hassey for your business with us and we hope that you are feeling better. If we can be of any help in the future please just give us a call.

“Thetford carpet warehouse service was excellent from the moment we went in. We went in for a quote for our living room, ended up having lounge, hallway, stairs and landing done. Gemma was so helpful. And Brett came to do the quote and measuring the very next day. Amazing prices and superbly fitted. We will be back. Thank you so much.”

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HI Aimee many thanks for your business with us and we're so pleased that you found us great value and we could do more than you anticipated! If we can be of any help in the future please give us a shout. Have a lovely weekend!

“Excellent service throughout.”

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Thanks so much for your feedback and business, it's much appreciated and we hope to see you again soon :)

“First class service from start to finish. Carpet fitter was brilliant.”

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Hi Mrs Pyne, many thanks for your feedback and I'll be sure to pass it on to Tom also! If we can be of any help in the future please do not hesitate to give us a call :)

“Excellent service would never go anywhere else”

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Hi Fiona, thanks so much for your business with us recently, and it's great to hear that you are happy all round and will return to us should you need anything else :) We look forwardto seeing you again soon x

“So happy with our new LVT flooring. The staff both at the warehouse and the fitters are friendly and helpful, answering and questions we had in a relaxed but knowledgeable manner. Communication was fantastic in person and on the phone. I can't fault Thetford Carpet Warehouse, they are fantastic!”

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Super, super, super Marie! Your new LVTs lookamazing and everyone who's seen it on Facebook clearly agrees :) Thanks for your business and you know where we are if you have anything left to do in the future! lol x

“Accurate measurement of complex staircase with three flights and two part landings. Good advice freely given and excellent fitting service. Thank you.”

Thetford Carpet Warehouse 5 star review on 12th July 2017

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Wow Mr Warner, this looks amazing! Great choice of the Artwork carpet - the colours work so well in your home. Thanks again for your business with us :)

“Great service as usual from sales through to fitting”

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Thanks so much Ian for your feedback and if we can help at all in the future, please just give us a call. Have a lovely weekend and thanks for your business with us :)

Thetford Carpet Warehouse is rated 5.0 based on 261 reviews