“The absolute hands down BEST products, the only ingredients I use in all my products. I owe my skincare business success to the best ingredients! Thank you SULU.”
“Nobody answer the phone, or return my emails. I placed and order on April 12. While I received a UPS tracking number, it appears the package has still not been handed off to the carrier—UPS shows that only the label was created, but the shipment itself hasn’t moved.
This delay is significantly impacting my business operations, and unfortunately, I can’t afford to wait any longer.”
“The survey said "review your order"
...it showed no order
Multiple year customer. Good product but customer service sucks. The web site is difficult at best to navigate thru to get to the desired product. Phone never answered. I will continue as customer hoping for positive changes.”
“I received the wrong order. I was charged $50 extra for the wrong item. I emailed the company twice with no response. I will now be finding somewhere else to purchase my products.”
“I always request coa and sds for my every order but i never receive anything or response to my emails. I cannot order here anymore as this is wont meet as verified supplier for me.”
“The communication from Sulu customer service is extremely slow to non-existent. I have had two orders with mixups. They really need to pay more attention to details. I wish they can respond to my questions without me having to send multiple inquiries to get a response. I am still waiting on a response from an email I sent yesterday as well as an email I sent them over a week ago. It gets very frustrating.”
“Great company. I order products from here often. This last shipment has one of my products in bag order and I wasn’t notified. That was my biggest issue was the lack of communication. I was reluctant on ordering the product because it was way more expensive for a smaller size than most of the other oils. I will continue shopping with sulu, but I do hope their communication gets better instead of making me panic and wait 4 days to figure out where my missing product was”
“Best rendered tallow I have bought online. I won't be buying my tallow online from anyone else. Great taste and pure enough to use in cosmetics and medicinal salves etc.”
“SO INCREDIBLE! This product has worked wonders on my acne prone skin. I used dermatologist-grade oral and topical products for years and did not see the same results I have seen with this tallow.”
“Sulu Organics is the only brand I trust for my small business’ homemade tallow products. The tallow arrives quickly with tracking. The tallow is thick and pale yellow. It is perfectly wonderful in its quality and care given to it. It is the staple that provides excellent products for our business. Our buyers on Etsy are very happy, as we are. Thank you, Sulu Organics!!”
