The Energy Smart Group Reviews

Name: The Energy Smart Group
Address: 7 Kingsley Drive,, Ravenfield,, Rotherham, Rotherham
Rating: 4.20

4.2 Rating 15 Reviews

80 %

of reviewers recommend The Energy Smart Group

Company Reviews

Metrics

Info

4.2

Based on 15 reviews


Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

07951100301

Location:

7 Kingsley Drive,,
Ravenfield,,
Rotherham
Rotherham
S65 4GY

The Energy Smart Group 5 star review on 24th August 2017

Chris

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to see the customers reviews before the awards are given This company is disgusting how they treat there customers They should never be a Govement back scheme the way they have left our house😡 Mr and Mrs Case”

Helpful Report

Hello Mr and Mrs Case, I thin we have a case of mistaken identity, we haven't carried out any works for you. There is a company called Energysmart.group who operate from the Lancashire area who are not in anyway affiliated the The Energy Smart Group who are Rotherham Based. This can be checked on companies house as we are completely different companies but unfortunately seem to recieve their complaints alot. Thanks Sam

“I have been trying to get in touch regarding connecting my panels to the network because I need to know the commissioning response number. 3 emails, 2 text messages and voicemails, still no response. I have contacted northern power and my panels haven’t been registered which they should have been.”

Helpful Report

“This company fitted my Sixteen panel solar system back in 2012, was charged for scaffolding which was never erected, together with two faulty inverters over seven years of use, several phone messages left with secretary not one answered. Had there so called Ten year warranty,, which I’ve not been able to initiate.Now find out that a single string system was fitted when a double should have been fitted in the first place, now I’m having to pay to get a double string. Fitted,do I rate this company, NO I do not.”

Helpful Report

Hi ted Firstly sorry your experience has been a bad one. I understand your frustration however i feel im getting a bad unfair review here based on the failure of a product. We have thousands of happy customers all have had a fairly priced installation including yourself. we wouldn't have charged you for scaffolding if it wasn't required but we might have accidently listed it still within our quoted items as they were rather generic back then. We try our best to look after our customers that would include yourself, I never charge for fault finding or replacing any inverters which are under a manufactures product warranty.that's covered within our warranty. Our warranty is for 10 years but is only a workmanship warranty it covers things like leaks to your roof and ac/dc connections / containment it has never covered products as they have there own warranties. Also ted there is nothing wrong with the way we have strung your system. Stecca / Fronius / solaredge invetera can all be strung like this and still can. It was strung that way to get the most performance out of the system as a two string systems don't perform quite as well in fact you gained around 300 KWHs a year over a system with two strings. They was designed to work this way. You don't need to have a second string fitted. You could fit a fronius primo inverter without altering anything. And apologies if you have struggled to though the phones recently we are having issues the BT lines. Feel free to call my mobile 07792412854.

The Energy Smart Group is rated 4.2 based on 15 reviews