“Everything was fine until the PV and Immersun systems failed. Now I cant get anyone to reply to my messages and call back requests. meanwhile, no energy being produced and no hot water. I am loosing money and frustrated but no one seems to care enough to even acknowledge let alone help me.”
Dear Mr Bollard,
I am sorry to read the disappointment you have with our company however your review is a little unfair as the situation was caused by your smart meter installer and nothing to do with your actual PV system. We did however come out around our ongoing works and sort this for you and ensure everything is in full working order again.
I do hope your system is still working as it should and you are keeping safe and well.
“This company fitted my Sixteen panel solar system back in 2012, was charged for scaffolding which was never erected, together with two faulty inverters over seven years of use, several phone messages left with secretary not one answered. Had there so called Ten year warranty,, which I’ve not been able to initiate.Now find out that a single string system was fitted when a double should have been fitted in the first place, now I’m having to pay to get a double string. Fitted,do I rate this company, NO I do not.”
Firstly sorry your experience has been a bad one.
I understand your frustration however i feel im getting a bad unfair review here based on the failure of a product.
We have thousands of happy customers all have had a fairly priced installation including yourself.
we wouldn't have charged you for scaffolding if it wasn't required but we might have accidently listed it still within our quoted items as they were rather generic back then.
We try our best to look after our customers that would include yourself, I never charge for fault finding or replacing any inverters which are under a manufactures product warranty.that's covered within our warranty.
Our warranty is for 10 years but is only a workmanship warranty it covers things like leaks to your roof and ac/dc connections / containment it has never covered products as they have there own warranties.
Also ted there is nothing wrong with the way we have strung your system. Stecca / Fronius / solaredge invetera can all be strung like this and still can.
It was strung that way to get the most performance out of the system as a two string systems don't perform quite as well in fact you gained around 300 KWHs a year over a system with two strings.
They was designed to work this way. You don't need to have a second string fitted. You could fit a fronius primo inverter without altering anything.
And apologies if you have struggled to though the phones recently we are having issues the BT lines.
Feel free to call my mobile 07792412854.