The Energy Smart Group Reviews

4 Rating 12 Reviews
75 %
of reviewers recommend The Energy Smart Group
Based on 12 reviews
Customer Service
Communication Channels
Telephone, Email
Read The Energy Smart Group  Reviews
Visit Website




7 kingsley Drive, Ravenfield, Rotherham

Write Your review

Tell us how The Energy Smart Group made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous  // 01/01/2019
I have been trying to get in touch regarding connecting my panels to the network because I need to know the commissioning response number. 3 emails, 2 text messages and voicemails, still no response. I have contacted northern power and my panels haven’t been registered which they should have been.
Helpful Report
Despite my previous grumpy review EnergySmart eventually came and quickly solved the problem. My faith in them is restored. Its not easy to satisfy the dissatisfied so very well done.
Helpful Report
Everything was fine until the PV and Immersun systems failed. Now I cant get anyone to reply to my messages and call back requests. meanwhile, no energy being produced and no hot water. I am loosing money and frustrated but no one seems to care enough to even acknowledge let alone help me.
Helpful Report
Dear Mr Bollard, I am sorry to read the disappointment you have with our company however your review is a little unfair as the situation was caused by your smart meter installer and nothing to do with your actual PV system. We did however come out around our ongoing works and sort this for you and ensure everything is in full working order again. I do hope your system is still working as it should and you are keeping safe and well.
After a short delay in getting the part, Johnathan came out as scheduled on a Saturday to fit my Zappi Charging Point. Workmanship was excellent, very friendly service and he even ran through the controls on my Air Source Heat Pump with me. Left with one minor issue, which was followed up on and resolved on Monday Morning as promised. Would definitely use them again
Helpful Report
This company fitted my Sixteen panel solar system back in 2012, was charged for scaffolding which was never erected, together with two faulty inverters over seven years of use, several phone messages left with secretary not one answered. Had there so called Ten year warranty,, which I’ve not been able to initiate.Now find out that a single string system was fitted when a double should have been fitted in the first place, now I’m having to pay to get a double string. Fitted,do I rate this company, NO I do not.
Helpful Report
Hi ted Firstly sorry your experience has been a bad one. I understand your frustration however i feel im getting a bad unfair review here based on the failure of a product. We have thousands of happy customers all have had a fairly priced installation including yourself. we wouldn't have charged you for scaffolding if it wasn't required but we might have accidently listed it still within our quoted items as they were rather generic back then. We try our best to look after our customers that would include yourself, I never charge for fault finding or replacing any inverters which are under a manufactures product warranty.that's covered within our warranty. Our warranty is for 10 years but is only a workmanship warranty it covers things like leaks to your roof and ac/dc connections / containment it has never covered products as they have there own warranties. Also ted there is nothing wrong with the way we have strung your system. Stecca / Fronius / solaredge invetera can all be strung like this and still can. It was strung that way to get the most performance out of the system as a two string systems don't perform quite as well in fact you gained around 300 KWHs a year over a system with two strings. They was designed to work this way. You don't need to have a second string fitted. You could fit a fronius primo inverter without altering anything. And apologies if you have struggled to though the phones recently we are having issues the BT lines. Feel free to call my mobile 07792412854.
I used the energy smart group for the installation of my Zappi charging unit the service was excellent and I highly recommend them.
Helpful Report
yes its great
Helpful Report
The nest thermostat has a smart schedule that learns from your heating habits. Simply set the nest thermostat into learning mode and it’ll start to monitor when you turn the heating on and your perfect temperature.
Helpful Report
Have had all radiators replaced and a new Daikin hybrid heat pump/boiler system in December 2017. The installation ran to time and ive had no problems so very pleased with the service.
Helpful Report
Great company very efficent will use again
The Energy Smart Group  5 star review on 24th August 2017 The Energy Smart Group  5 star review on 24th August 2017
Helpful Report
Amazing service and rapid response time.
Helpful Report
Excellent service, easy to do business with
Helpful Report
The Energy Smart Group is rated 4.00 based on 12 reviews