The Whisky Vault Reviews

Name: The Whisky Vault
Address: Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA, Leeds
Rating: 4.99

5.0 Rating 1,467 Reviews

100 %

of reviewers recommend The Whisky Vault

Company Reviews

Metrics

Info

5.0

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Whisky Vault:

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. The business was established in 2008 and is still run as an entirely family-oriented project.

We provide whisky lovers worldwide an online hub for discovering and securely purchasing top quality rare, vintage and collectible whisky. We always aim to carry out this service at a high standard coupled with exceptional customer support - values extremely important to us.

With over 2,000 items in our catalogue, there are expressions of whisky that are very rare and indeed highly sought after. We endeavour to keep the site exciting and fresh and therefore are consistently adding new products, as and when we acquire them.

Richard and Philip Hawley
The Whisky Vault Ltd

Visit Website

Phone:

01133225785

Email:

mail@thewhiskyvault.com

Location:

Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA
Leeds
LS15 4TA

Write Your review

Tell us how The Whisky Vault made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Whisky Vault 5 star review on 8th June 2024

Sheng ZHONG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent service. Not tried my purchase yet - will do on my 50th birthday. Looking forward to my 1968 December bottle... Yum yum”

Helpful Report

Posted 9 years ago

“My dealings with THE WHISKY VAULT were enjoyable and satisfactory. They were prompt and very reliable. Their knowledge of the market is excellent and I have no hesitation in recommending them as an excellent supplier.”

Helpful Report

Posted 9 years ago

“Excellent selection and prompt delivery make this an excellent site when looking for older and rare whiskeys. I have yet to be disappointed by the selection or service.”

Helpful Report

Posted 9 years ago

“Fast and reliable customer service”

Helpful Report

Posted 9 years ago

“Some of the best customer experience that I've had yet in dealing with a whisky shop. I order from several big whisky shops in the U.K. and E.U. and the Whisky Vault has been one of my best experiences. I am a repeat customer and will continue to be a customer in the future.”

Helpful Report

Posted 9 years ago

“Highly professional!”

Helpful Report

Posted 9 years ago

“Fast delivery.... good contact, Thanks :-)”

Helpful Report

Posted 9 years ago

“Easy transaction, item was very well packed and the quality of the item was first class, i will definately be buying again from Whiskyvault.”

Helpful Report

Posted 9 years ago

“Fast service, good packaging. Good communication”

Helpful Report

Posted 9 years ago

“Speedy delivery, great service and excellent selection of whiskies. A++”

Helpful Report

Posted 9 years ago

“Outstanding service Everything as listed and delivered ahead of stated time.”

Helpful Report

Posted 9 years ago

“Superb service from top to bottom. Thank you. H :)”

Helpful Report

Posted 9 years ago

“Great ordering experience. My purchase arrived in incredible time! I ordered on Monday and it arrived on Wednesday, in California! I highly recommend this seller.”

Helpful Report

Posted 9 years ago

“Very fast delivery (within 2 day to continental Europe), item as described on the website and very prompt replies to question. Thank you for the glass! Very satisfied with my experience”

Helpful Report

Posted 9 years ago

“Excellent shipping and packing of the bottles! I can highly recommend their services!”

Helpful Report

Posted 9 years ago

“Excellent company to deal with.”

Helpful Report

Posted 9 years ago

“Excellent communication and packaging of goods.”

Helpful Report

Posted 9 years ago

“Ordered gift for my father and arrived next day as described. Very pleased, excellent work chaps!!”

Helpful Report

Posted 9 years ago

“Caring service with customer's needs in mind. Very helpful from the point of enquiry all the way to delivery. I had enquired about purchasing a gift (1980 Balvenie Single Barrel) and Richard had answered all of my questions. He even offered to reserve the bottle for me until I was ready to make payment a few days later. I had made the purchase on a Friday and it came to my desk at my office in Singapore on the Monday in perfect condition. The customer service is flawless and as is the product, I would definitely purchase again and have already recommended to my friends and colleagues here in Singapore. Thank you so much!!!”

Helpful Report

Posted 9 years ago

“Very responsive to email query, ultra fast delivery (in bullet proof packaging) and good after sales. Not a bad word to say, thank you. Sam P.”

Helpful Report

Posted 9 years ago

The Whisky Vault is rated 5.0 based on 1,467 reviews