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The Whisky Vault Reviews

5.0 Rating 1,292 Reviews

100 %

of reviewers recommend The Whisky Vault

Company Reviews

5.0

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Whisky Vault:

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. The business was established in 2008 and is still run as an entirely family-oriented project.

We provide whisky lovers worldwide an online hub for discovering and securely purchasing top quality rare, vintage and collectible whisky. We always aim to carry out this service at a high standard coupled with exceptional customer support - values extremely important to us.

With over 2,000 items in our catalogue, there are expressions of whisky that are very rare and indeed highly sought after. We endeavour to keep the site exciting and fresh and therefore are consistently adding new products, as and when we acquire them.

Richard and Philip Hawley
The Whisky Vault Ltd

Visit Website

Phone:

01133225785

Email:

mail@thewhiskyvault.com

Location:

Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA
Leeds
LS15 4TA

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The Whisky Vault 5 star review on 24th April 2022

Rune Lilletofte

The Whisky Vault 5 star review on 5th September 2021

The Whisky Vault 5 star review on 5th September 2021

The Whisky Vault 5 star review on 12th August 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, and thank you for the fast delivery. I would have liked to have added a product specification card and a guarantee that it was genuine. It is meant as a gift for someone who knows a lot about Whisky. And a hint to toll costs of more than 33% of the product value would have been helpfull. Best regards and have a nice day. U. Reblin-Weres”

Posted 1 year ago

Thank you for your kind words regarding the delivery, Ursula. Unfortunately, not all whiskies come with a specification/info card or COA. In this instance, your purchase was never originally released with anything of this kind. In regards to the charges, we stipulate on the website confirmation page that you have read and understood there will be local VAT and duty charges when exporting outside of the UK. Best wishes and thank you for your business once again. TWV.

Posted 1 year ago

“I had an issue with the cost of delivery however I was given a very clear explanation and because of that will be delighted to continue buying whisky from Whisky Vault.”

Posted 2 years ago

“Please be reminded to put the alcohol degree and the bottle size on the invoice in order to complete Custom clearance. Thank you.”

Posted 3 years ago

Many thanks for your kind review, we were pleased you received your bottle to Taiwan within 3 business days. The alcohol ABV and bottle contents are input on the digital customs declaration.

Posted 3 years ago

“From ordering to receiving in The Netherlands only two nights passed. Sometimes it takes longer within the same country. Job well done!”

Posted 4 years ago

“Delivery was quick and well packaged. However, I would've liked to receive a track and trace as I was now surprised by the carrier. Maybe something for future orders.”

Posted 4 years ago

“Had stock of a hard to find bottle and the delivery was very quick”

Posted 6 years ago

“All perfect.”

Posted 6 years ago

“Fast efficient and friendly service in delivering a quality product.”

Posted 6 years ago

“I found the whisky I wanted”

Posted 6 years ago

“There is one problem at the custom! You should declare the worth and the percentige of alcohol of the bottle, otherwise I get a reminder to sent them a copy of the invoice with the details and that makes a delay of the delivery of one day. Kind regards Peter Gasser”

Posted 6 years ago

“Having what I wanted, but i'll be happier when the Blanton's arrives.”

Posted 6 years ago

“Ok god service”

Posted 7 years ago

“International delivery was very fast (overseas within 48 hours !)”

Posted 7 years ago

“The speed at which the whisky arrives at my country is astonishing. The box that came along with the whisky could be in a better condition, it was a little worn on the edges. Other than that, overall it was a good experience. Cheers.”

Posted 8 years ago

“I need your invoice with VAT form asap, because I will going back to China this Sunday ! I can claim back the VAT in airport !”

Posted 8 years ago

Dear Nage, No problem, I have just sent you a copy of your tax invoice to your email address. Sales invoices are also available to download from your account page, for future reference. Many thanks for your valued custom. Richard Hawley The Whisky Vault Ltd

Posted 8 years ago

“Very quick response to my query. Delivered whisky to a very happy gift recipient in 3 days. Recommended”

Posted 8 years ago

The Whisky Vault is rated 5.0 based on 1,292 reviews