The Spa Bath Co. Reviews

Name: The Spa Bath Co.
Address: 75 Albany Road, Redruth, Cornwall
Rating: 4.78

4.8 Rating 917 Reviews

97 %

of reviewers recommend The Spa Bath Co.

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About The Spa Bath Co.:

The Spa Bath Company is a specialist UK retailer of whirlpool, spa, shower and walk-in baths, based in Treforest, South Wales. We've been supplying whirlpool baths across the UK since 2003. Our baths are made in the UK by Trojan and Beaufort, with the whirlpool systems fitted at the factory in Wales, and every bath comes with a 3-year warranty. Visit our showroom to see the baths in person, or shop the full range at spabaths.co.

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The Spa Bath Co. 5 star review on 24th November 2021

Rizwan D

The Spa Bath Co. 4 star review on 13th October 2021

Jeremy M

The Spa Bath Co. 5 star review on 5th September 2021

Jenny B

The Spa Bath Co. 5 star review on 1st September 2021

Sarah H

234

Anonymous

Anonymous // 01/01/2019

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“Excellent service and product.”

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“I cannot express just how thankful I am for the advice I received when I called to place my order,I spoke to a lady called Carley,I'm so grateful for her help and advice in choosing the perfect bathtub”

The Spa Bath Co. 5 star review on 28th May 2021

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“The company was excellent but when the bath started leaking a day after installation it took 3 weeks to get someone to fix the leak (because only 1 Engineer covers the whole country! Hence the 4 stars) and I wasn't kept up to date about when the bath Engineer would come. Otherwise, all other problems were resolved swiftly, Carly is fantastic. I wish they made a note when you order the bath that it doesn't include the side panel and be clear about which panel suits and make ordering a panel as an optional extra, like the light or Carronite layer. My bath panel arrived very fast but dented, which they swiftly refunded. Overall, considering Covid limitations, I thought they did a good job.”

The Spa Bath Co. 4 star review on 27th May 2021

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“Very happy with my new bath from the Whirlpool Bath Shop. The quality of the bath and the workmanship is excellent. Communications was very good and it was delivered exactly when promised. Here's a picture of it in our new bathroom.”

The Spa Bath Co. 5 star review on 24th May 2021

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“I went with whirlpool as they have a real good reputation, not only did the bath turn up in great condition and all pipes and pump pre-installed it also came with build date and inspection certificate which tells me it was made to order very important when buying a bath like this. My only gripe was the way they modified the support legs to accommodate the pipe work as rather than resign them which is an easy task they just squashed the metal tubing but this has not compromised the structure integrity of the support legs just not what you would expect. Having said that I still give this a 10 out of 10 .”

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“A wonderful Customer Service and excellent value for excellent products.”

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“Great bath works very well! Only negative is the light wish I had never added as turned up a little scraped!”

The Spa Bath Co. 3 star review on 23rd May 2021

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“excellent service from start to finish despite the current situation. All queries sorted and response to after sales service was extremely efficient”

The Spa Bath Co. 5 star review on 13th May 2021

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“The vendors were great, answered any questions promptly which reassured me the company is genuine. Courier could have been a bit better but my wife managed to get him to leave the tub in the garage because I was working. Just felt courier could have been more helpful than requiring the customer to plead for help.”

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“It's the first time. To Order a bath on line. Excellent service from Carly. Everything she said. It happened. she's excellent in everything. If I need another bath. I'll go to them. The bath turned up on time as promised. Well done Carly.”

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“Very easy order processing, customer support was very helpful during the manufacturing and delivery process. measurements are spot on and the tub itself is excellent.”

The Spa Bath Co. 5 star review on 28th April 2021

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“Great customer service and made bath to specifications!”

The Spa Bath Co. 5 star review on 26th April 2021

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“The baths are amazing but the website isnt brilliant and the customer service needs improvement. It wasnt clear that the bath didnt come with certain essential items such as a bath panel and it wasnt clear how to order this from the website. I had to send five emails to get this sorted with the customer care team which was a waste of time and energy. However the bath itself is great and well worth the price tag. However I will give the customer care team credit for flagging that I hadnt bought a bath panel.”

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Hi Lauren Thank you for your valuable feedback, I'll pass these comments onto the team.

“There was a delay with supplying the bath but this was due to Covid and l take it was through reduced staffing. Apart from that the delivery was fine everything on time and packaged well. Couple of small niggles the screws into the baseboard a bit loose and looked as though the pump had been repositioned. The bath is now installed and looking great and working fab. Love the changing colours of the light in the water.”

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“Ordered our bath easily through the website and also added a number of extras including the 5 button control panel and took up the offer of the free bath light. We went for a 23 jet L shaped bath. The communication from the Whirlpool Bath Shop was fantastic. On a number of occasions I contacted them to ask some questions and had immediate help and support. The bath arrived incredibly well packaged and I was given plenty of time to inspect the delivery prior to signing. There was a delay to my delivery due to Covid but this was fully communicated to me well in advance. The bath is superb! Workmanship is excellent, it looks brilliant and performance is amazing. It is powerful and the added benefit of the hygiene purge after use and the water level sensor to stop my kids turning it on when empty was well worth the money. It is the center feature of our bathroom and I would not hesitate to recommend the Whirlpool Bath Shop. Brilliant service from start to finish.”

The Spa Bath Co. 5 star review on 20th April 2021

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Thank you for your kind review Rebecca, the bathroom is looking fantastic.

“I WAS VERY PLEASED WITH MY BATH THE CUSTOMER SERVICE WAS GREAT, THEY RANG ME TO TELL ME I HAD ORDERED AN INCORRECT BATH PANEL AND HAD AUTOMATICALLY CHANGED IT BEFORE THEY RANG ME TO TELL ME THE BATH WAS DELIVERED ON TIME AND ALL IN ALL A GREAT BATH WITH A GREAT SERVICE”

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Thank you for the review Jayne, your bathroom is looking really nice.

“Absolutely loved this jacuzzi bath! My only regret was not getting the additional lights but I did get the extra jets! And would u believe that my husband and son can’t get enough of it! Honestly it really makes the home feel extra luxurious! Just beware you will get a lot of ‘I’m coming to yours for a bath’ comments haha!”

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“What can I say? The order came 1 day early which ment my plumber could fit the whirlpool bath b4 he was due to be fitted, the wife loves it, ps there were no leaks g8 , have recommended the company to my friends..”

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“Great price for a great product, once ordered delivery quicker than expected, good instructions, all went well with a self install. Grandchildren won't go home without a bath now.”

The Spa Bath Co. 5 star review on 31st March 2021

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“Fantastic service from ordering to delivery would highly recommend”

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The Spa Bath Co. is rated 4.8 based on 917 reviews