Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,852 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,852 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I been using the touch up paint factory for a few years now so far so good very good colour match the paint is a very good quality and doesn't go off over time like other paints i used in the past the touch up cotton sticks are great so you can use a very small amount at a time so well done the paint factory”

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Posted 1 year ago

Hi there, Craig! 👋 Thank you so much for being a loyal customer and for your wonderful feedback! We're delighted to hear that our touch-up paint has consistently met your expectations over the years. Here's to many more years of satisfaction with your paint touch-ups! 💙

Posted 1 year ago

“Prouct is spot on but the postal options is a scam. Your offered two choices in price, £3.99 ( 2-3 days) & £5.99 (next day.) Upon checkout system automatically selects most expensive and it's impossible to change! Then to add insult the "next day delivery" takes 3-4 days to arrive???”

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Posted 1 year ago

Hello Derek, thank you for your feedback regarding our delivery options. We apologise for any confusion caused. Aerosols must be shipped via DHL due to safety regulations, which unfortunately limits our shipping choices. We regret any delay in your delivery experience. We hope this clarifies any concerns you may have. If you have further questions, please feel free to contact us.

Posted 1 year ago

“Wouldn't use this company again, totally got the colour wrong. Wasted £20 on a pen that's absolutely no use.”

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Posted 1 year ago

Hello Richard, we're sorry to hear about your experience with our paint. This certainly isn't the outcome we aim for. Please accept our apologies for any inconvenience caused. If you haven't already, could you please contact us at info@touchuppaintfactory.co.uk with your order details? We'd like to understand what went wrong and see how we can make things right for you. Your feedback is important to us, and we appreciate the opportunity to rectify this for you.

Posted 1 year ago

“I ordered two products from Touch up paint factory, Touch up pen & spray paint. The pen in its self wasn't very good & the paint wasn't a good match, it was a lot darker, the spray paint was not a good match either. I offered to send the products back & asked for a refund, they offered to remix paint & send them to me ,after about a week nothing arrived, contacted them again & they said they would dispatch one of the paints next day 8 days later still hasn't arrived & 20 days from the first email i sent. Very disappointing service.... C Browne”

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Posted 2 years ago

Hello Christopher! 👋 We've sent you an email requesting your information. Once again, we apologise for any inconvenience caused. We look forward to receiving your response.

Posted 1 year ago

“Very quick delivery 👍😊”

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Posted 2 years ago

Hi there, Alan! Thank you for sharing your delivery 🚚 experience with Touch Up Paint Factory. ⭐

Posted 1 year ago

“Placed my order for my touch up paint pen and arrived it within a couple of days. Good communication from the outset and arrived before time.”

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Posted 2 years ago

Awesome, Martyn! 💓 Glad to hear your positive experience with us. Thank you for leaving us a ⭐⭐⭐⭐⭐ review!

Posted 1 year ago

“Service delivery was great and on time. Original colour did not match teh registration entwered. Upon quering, TUPF found an alternative and supplied - this was a great match. Good follow up and willingness to supply the right paint”

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Posted 2 years ago

Thank you, John, for sharing your experience with us. 🌟 We're pleased to hear that despite the initial colour mismatch, we were able to find an alternative that matched well. It's great to know that you found our service delivery prompt and our follow-up satisfactory. Your feedback helps us improve, and we appreciate the opportunity to assist you. While we're one star away from a perfect rating, we're committed to ensuring your satisfaction with our products and services.

Posted 1 year ago

“Good colour match to my vespa , quick service & applicators & wipes with it too.”

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Posted 2 years ago

Hello Dean! Thank you for sharing your experience with the paint match and your thoughts on the paint kit.🎨

Posted 1 year ago

“I placed an order and it was delivered on time - I then placed a further order but had to cancel after they took payment - No problem they cancelled it and did a full refund .. Excellent Customer service - will recommend and use again Barnaby- UK”

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Posted 2 years ago

Hello Barnaby! 👋 We're glad to hear that your initial order arrived on time and that our customer service team promptly assisted with your cancellation and refund request. We look forward to serving you again in the future. 🚗

Posted 1 year ago

“Is perfect for my bike liv. Is a same color. 👍 I am in Canada, fast shipping”

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Posted 2 years ago

Thank you for sharing your experience, Francis! We're delighted to hear that our paint matched perfectly for your bike and that you received it quickly in Canada 🇨🇦, despite us being located in the UK 🇬🇧. Your satisfaction is our priority, and we're here to assist you whenever you need. If you have any more questions or require further assistance, feel free to reach out. 🌍

Posted 1 year ago

“Perfect colour match for my DS3. Very good result.”

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Posted 2 years ago

Hello Clare! We're thrilled to hear that you achieved a perfect colour match and are pleased with the result. 💙

Posted 1 year ago

“i have not had time to try the product yet, but having got it and read ther instructioms i have found that I dont have the full kit to touch up my paint and need seme wet/dry paper and paste-this means a second order and second postager charge and was not clear when i ordered”

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Posted 2 years ago

We apologise for any confusion caused and thank you for bringing this matter to our attention, C G Gibson. On our website, prior to selecting your paint, we list the items included and provide access to instructions. However, we understand your concerns and will take your feedback on board to improve our services. Should you need assistance in using the product, please don't hesitate to contact us. We hope to turn your 3-⭐ experience into a 5-⭐ one once you've had the chance to use our paint. 🚗✨

Posted 1 year ago

“Excellent product”

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Posted 2 years ago

Thank you for your review! 💙

Posted 1 year ago

“Don't know about the paint, not used it yet.”

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Posted 2 years ago

Hi there! Thank you for leaving us a review. We're here to help if you need any assistance with the paint. We hope that when you use it, you'll be satisfied with the results.🚗 ✨

Posted 1 year ago

“Received last week. Sent email same day asking for advice before application. Still waiting for a reply so haven’t used yet !”

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Posted 2 years ago

Hello Terry! 👋 Thank you for bringing this to our attention. We apologise for the delay in responding to your email. Our team typically responds to emails 📧 on the same day during working hours. We hope you have since received our advice and can proceed with your application. If you still need assistance, please check your inbox or feel free to contact us again. We're here to help! 🚗

Posted 1 year ago

“Prompt delivery. Great colour match and the aerosol can delivers a very good spray. Excellent product overall.”

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Posted 2 years ago

Hello Robert! 👋 Thank you for your review of our spray paints. We're delighted to hear that we met your expectations. Your feedback is greatly appreciated! ✨

Posted 1 year ago

“Just used my touchup pen first class match +++++++++++++++”

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Posted 2 years ago

Wow! 🤩 While our team is constantly striving to improve our products and services, we're absolutely thrilled to hear that you consider our paint pens first class. Thank you so much for your kind words, Ken! 💙 Your feedback means a lot to us!

Posted 1 year ago

“Quick and easy ordering and service. Thank you.”

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Posted 2 years ago

Hello John! We're pleased to hear that you had a quick and easy ordering experience with us. Thank you for leaving us a ⭐⭐⭐⭐⭐ review!

Posted 1 year ago

“Easy to process order. Good delivery and excellent colour match”

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Posted 2 years ago

Great! Thank you for sharing your experience, Graham! Ensuring a seamless experience from website browsing, delivery, to product usage is important to us, and we're delighted to hear that we achieved that with you. 🚗💙

Posted 1 year ago

“Received touch up pen dry as a bone, needless to say a total waste of money, will never use them again”

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Posted 2 years ago

Hello Andrew! 👋 We're sorry to hear about your experience that prompted your review or comment. This isn't the standard of quality we strive to deliver, and we apologize for any inconvenience caused. Could you please contact us at info@touchuppaintfactory.co.uk with your order details? This will allow us to investigate the matter further and work towards resolving it to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to improve our service.

Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,852 reviews