Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.54

4.5 Rating 5,798 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.5

Based on 5,798 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 19th April 2026

159

Anonymous

Anonymous // 01/01/2019

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“The paint seems to be good, as are the foam "brushes". I bought what I thought was a kit, but it only contains the blend-in/cleaner solution on a cloth in a small pouch, not the bottle shown on the youtube videos I've now seen. Also no emery paper or sponge or polish. So a bit disappointed. I still have to finish my first touch-ins as I had to go and buy fine emery etc, maybe it will be a decent result.”

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Posted 1 year ago

Hello Stuart! 👋 We're sorry to hear about this. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We'd like to look into your order and see how we can further assist you or improve your experience. Your satisfaction is important to us, and we're here to help resolve any issues you may have.💙

Posted 1 year ago

“Great service. Paint arrived within a couple of days, and the colour match was spot-on.”

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Posted 1 year ago

Wonderful feedback, Nigel! Thank you for sharing your experience from delivery to paint match. 🤩🔥

Posted 1 year ago

“Quick delivery. Paint pen easy to use with good results.”

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Posted 1 year ago

Wonderful! We're delighted to hear that our paint pen has met your expectations and achieved satisfactory results. If you have any more projects or need further assistance in the future, please don't hesitate to reach out. Thank you for your feedback! 💖🌈

Posted 1 year ago

“Straightforward Ordering Process, Good Communication & Quick Delivery.”

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Posted 1 year ago

Amazing, Ian! We're delighted to hear that we've met your expectations with the order process, service, and delivery. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us! 💓

Posted 1 year ago

“As simple as a b c. The website made it as easy as anything to hey exactly what was needed. Just tapped in my car's reg and hey presto it found the correct colour and shade. Brilliant.”

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Posted 1 year ago

Wonderful! Thank you, Alan, for sharing your experience with us, from order processing to colour match. 🎨🌈 Ensuring a seamless ordering process is one of our top priorities, and we're delighted to hear that we met your expectations. 🛒📦🚗

Posted 1 year ago

“Very pleased with the service colour match was good”

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Posted 1 year ago

Hello D Turner! Thank you for sharing your experience using Touch Up Paint Factory. 🚗✨

Posted 1 year ago

“I was amazed with the colour match.”

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Posted 1 year ago

We're thrilled that you were amazed with the colour match! At Touch Up Paint Factory, we proudly offer a 💯% colour match guarantee, and we're delighted that we could meet and exceed your expectations. 😊 Thank you for choosing us and for sharing your positive experience! 💙

Posted 1 year ago

“Excellent customer service delivery within 3 working days The paint was a perfect colour match”

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Posted 1 year ago

Awesome, Paul! We truly appreciate you sharing your experience with Touch Up Paint Factory, especially regarding delivery and paint match. We greatly appreciate your glowing 🌟🌟🌟🌟🌟 rating 💙

Posted 1 year ago

“I had to contact the company due to not receiving my order in the post. They were very quick and very positive at sending out a replacement which received today. Very impressed with the customer service would definitely order from them again.”

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Posted 1 year ago

Hello Tim! 👋 Thank you for giving us the opportunity to address your concern and for allowing us to make things right for you. We are delighted that we could resolve the issue to your satisfaction. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. 🚗✨ 💙

Posted 1 year ago

“Excellent product. Used it today for the first time, spot on colour match and easy to use. Would definitely recommend.”

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Posted 1 year ago

Thank you, Paul, for your kind words! We're thrilled that our product met your expectations, especially as a first-time user of our paint. Your recommendation means a lot to us. If you have any more projects or need assistance in the future, please don't hesitate to reach out. We appreciate your business! 🚗✨

Posted 1 year ago

“Perfect colour match and the pen worked very well.”

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Posted 1 year ago

Brilliant, Charles! Thank you for sharing your touch up experience with Touch Up Paint Factory! 🚗✨

Posted 1 year ago

“Paint matched perfectly really happy with the service it’s a pleasure doing business with you”

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Posted 1 year ago

Hello Craig! We appreciate your trust with us at Touch Up Paint Factory. It's been a pleasure doing business with you as well. If you have any more painting projects or need assistance in the future, please feel free to reach out. We're here to help! 🥂 🚗✨

Posted 1 year ago

“Colour match made for bicycle to colour code with very quick turn around, highly recommended.”

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Posted 1 year ago

Thank you for your feedback! We're delighted to hear that you had a positive experience with our colour matching service for your bicycle. Happy cycling! 🚴

Posted 1 year ago

“The whole process of purchasing the touch up paint was very easy. The price was also quite competitive. Not used paint as yet.”

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Posted 1 year ago

Hello Tony, thank you for sharing your experience with us, from the ease of ordering to the competitive pricing of our products. We're delighted to hear that you found the whole process straightforward. If you have any questions or need assistance when you're ready to use the paint, feel free to reach out. We're here to help!

Posted 1 year ago

“Initially, I though the touch-up pen was expensive, then I realised the last one I had purchased was over 30 years ago! I was so impressed with the colour match on my 1996 Ford Escort RS2000, the stone chip just disapeared! Thank you for the excellent service & perfect colour match.”

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Posted 1 year ago

Thank you so much for your review, Neil! We aim to provide products that meet high standards of quality and precision, ensuring that your vehicle looks its best and we are glad that we have achieved that with your experience. We appreciate your kind words about our service and the perfect colour match. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Touch Up Paint Factory! 💙🎨

Posted 1 year ago

“Paint almost a match but age of car could be culprit, it would have helped by having extra pen points? But i hid quite a few stone chips”

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Posted 1 year ago

Hello Norman! 👋 Thank you for sharing your experience with Touch Up Paint Factory. We match paints based on your vehicle's original colour when it was new, which may not account for UV damage over time. We understand that this can be frustrating for older cars, as it becomes challenging to achieve an exact match using the paint code alone. To address this issue, we offer an option where you can send in a part of your vehicle for a custom colour matching service at an additional cost. Please email us for more information if you wish to take advantage of this option. Your feedback is valuable to us, and we appreciate your understanding as we strive to provide the best possible service for all our customers. 💙

Posted 1 year ago

“Colour not exact can see where applied. ,will get a professional to sort it , waste of money”

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Posted 1 year ago

“Really easy to use and ideal for small repairs.”

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Posted 1 year ago

“Paint was a good match just the pen nib is too fat to help fill in the small chips without making it an eye sore with excess paint around the problem area”

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Posted 1 year ago

We apologise for any inconvenience caused, Chris. Please let us know how we can further assist you in improving your experience. Your satisfaction is important to us, and we are here to help in any way we can.

Posted 1 year ago

“Very good service,soughted my colour problem out quite quickly. Staff very helpful.”

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Posted 1 year ago

Touch Up Paint Factory is rated 4.5 based on 5,798 reviews